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7 Insurance Claims and Sales Jobs in Australia
Policy review and claim settlement demand focus through busy periods and occasional complexity.
Average salary: A$116,071
Average salary
A$116,071
across 7 jobs
- Claims Consultant - Direct Team
- TAL
- Melbourne, Australia
- A$75,000 – A$95,000
- Large Loss Home Claims Advisor
- Youi
- Queensland, Australia
- A$80,000 – A$95,000
- Casualty Claims Officer
- Guild Group
- Sydney, Melbourne +1 more, Australia
- A$75,000 – A$95,000
- Workplace Risk Account Director
- WTW
- Melbourne, Australia
- A$140,000 – A$180,000
- Senior Case Manager - Workers' Compensation
- ISS Facility Services
- Sydney, Australia
- A$110,000 – A$130,000
- Consultant / Senior Consultant, Company and Personal Insolvency
- Teneo
- Sydney, Australia
- A$90,000 – A$130,000
- Associate Director, Company and Personal Insolvency
- Teneo
- Sydney, Australia
- A$150,000 – A$180,000
Insurance claims and sales roles involve processing applications, investigating incidents, managing customer communications, and closing transactions. Employers typically require high school qualifications plus industry-specific training or certifications like adjuster licenses or sales credentials. Positions exist across carriers, brokerages, third-party administrators, and agencies—from entry-level processing roles through to senior management overseeing operations and client relationships.
Insurance Claims and Sales jobs by city
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Questions
What qualifications does someone need to start in insurance claims or sales?
Most positions require a high school diploma and willingness to obtain relevant licenses or certifications. Claims adjusters typically need state adjuster licenses; sales roles often require property and casualty insurance appointments or similar credentials obtained on the job.
What does a typical day involve in claims work?
Claims handlers review incident reports, gather documentation, communicate with claimants and providers, and make settlement decisions. Days shift between phone calls, computer work, and reviewing files, with interruptions from urgent cases common.
How does sales work differ from claims work in insurance?
Sales roles focus on prospecting, client relationships, and closing new policies, while claims work centers on managing existing incidents and settlements. Sales involves more external relationship-building; claims is more analytical and process-driven.
What skills do employers prioritize in these roles?
Attention to detail, professional communication, and ability to navigate regulations and systems are essential. Sales roles emphasize persuasion and relationship management; claims roles emphasize investigation and decision-making.
Is there a career path from entry-level positions upward?
Entry-level claims processors or junior sales representatives can advance to senior adjusters, claims managers, or sales managers overseeing teams. Progression typically requires experience, certifications, and demonstrated performance.
What are working conditions typically like?
Many roles operate standard business hours, though claims work often handles time-sensitive incidents. Remote work options exist in both claims and sales; some positions require on-site presence for customer interaction or file handling.
Do these roles require licensing?
Insurance claims work frequently requires state-issued licenses; requirements vary by state and role. Sales positions typically require professional appointments rather than licenses, though requirements differ by product and location.
How much direct customer interaction happens?
Sales roles involve extensive client contact; claims work balances phone and email communication with claimants against behind-the-scenes investigation and documentation. Some claims positions are more back-office focused.
What makes this work different from adjacent roles in customer service?
Insurance claims and sales combine technical knowledge of policies and regulations with customer interaction, unlike general customer service. These roles require understanding coverage details and making decisions with financial implications.
How quickly can someone move into supervisory positions?
Advancement to team lead or manager roles typically takes three to five years of solid performance and additional responsibilities. Smaller organizations sometimes accelerate this timeline based on capability.