All jobsCustomer Service & Support
14 Customer Service & Support Jobs in Kenya
Every shift brings different problems to solve, different people to help, different ways the day unfolds.
Average salary: KES 829,231
Average salary
KES 829,231
across 13 jobs
- Customer Service Quality Assurance & Trainer
- Jumia
- Kenya
- KES 600,000 – KES 900,000
- Customer Experience (CX) Associate
- Greenwheels
- Nairobi, Kenya
- KES 600,000 – KES 900,000
- Lease Operations Associate
- Greenwheels
- Nairobi, Kenya
- KES 480,000 – KES 720,000
- Companion
- Social Discovery Group
- Cape Town, Nairobi
- $6,240 – $12,480
- Entry Level Specialist: Customer Experience (C&B)
- Absa Group
- Nairobi, Kenya
- KES 900,000 – KES 1,200,000
- Customer Service Officer – Life Business (Kisii Branch)
- Old Mutual
- Nairobi, Kenya
- KES 600,000 – KES 900,000
- Call Center Assistant
- CURE International
- Kenya
- KES 600,000 – KES 900,000
- Pigia Penda Representative
- Penda Health
- Nairobi, Kenya
- KES 360,000 – KES 540,000
- Farmer Contact Center Agent
- Trees for the Future
- Kisumu, Kenya
- KES 480,000 – KES 720,000
- French Eligibility Representative
- The Cigna Group
- Nairobi, Kenya
- KES 900,000 – KES 1,200,000
- Eligibility Representative - French Speaking
- The Cigna Group
- Nairobi, Kenya
- KES 600,000 – KES 900,000
- Customer Support Associate
- Greenwheels
- Nairobi, Kenya
- KES 600,000 – KES 960,000
- Associate Client Manager
- NTT DATA
- Nairobi, Kenya
- KES 1,200,000 – KES 1,800,000
- Customer Support Executive
- Exness
- Kenya
- KES 800,000 – KES 1,200,000
Customer Service & Support roles involve handling inquiries, resolving issues, and guiding clients through products or services—whether via phone, email, chat or social channels. Employers typically seek strong communication skills, patience under pressure, and the ability to document interactions accurately. These positions span contact centres, e-commerce platforms, software companies, and service-based businesses, ranging from entry-level representative roles to specialized customer success positions focused on account management and retention.
Customer Service & Support jobs by city
- Cebu City59
- São Paulo58
- Kolkata55
- Bengaluru54
- Cairo51
- Manila49
- Mexico City48
- Barcelona47
- Colombia45
- Sofia39
- Tokyo38
- Lisbon36
- Berlin35
- Belgrade34
- Gurugram33
- Cape Town33
Specialities in Customer Service & Support
Questions
What qualifications do I need to start in Customer Service & Support?
Most entry-level roles require a high school diploma or equivalent and expect strong verbal and written communication skills. Previous customer-facing experience helps but isn't always necessary—many employers provide on-the-job training for motivated candidates.
What happens during a typical day in Customer Service & Support?
Days involve handling inbound inquiries, troubleshooting problems, processing requests, and documenting interactions in company systems. The pace varies based on call volumes or ticket queues, so some shifts are steady while others involve rapid context-switching between different customer issues.
How much time do Customer Service & Support roles spend on calls versus other tasks?
This depends on the specific role and company. Contact centre agents may spend 80% of their shift on calls with breaks for admin work, while email-based support roles spend more time writing detailed responses and researching solutions.
What skills matter most in Customer Service & Support work?
Active listening and clarity matter most—understanding what a customer actually needs rather than what they initially describe. Product knowledge, problem-solving ability, and composure under stress are equally important for handling difficult situations effectively.
How do Customer Service & Support roles progress into management?
Typical progression moves from representative to senior or lead roles with small team oversight, then to supervisor or team lead positions managing multiple agents. Some advance into quality assurance, training, or customer success management with different responsibilities.
What's the difference between a contact centre agent and a customer success specialist?
Contact centre agents typically handle inbound inquiries and troubleshoot problems reactively. Customer success specialists focus on account management, proactively identifying upsell opportunities and ensuring clients achieve their goals with the product.
Are Customer Service & Support roles remote-friendly?
Many are, particularly email and chat support roles, though contact centre positions vary by employer. Some companies offer hybrid arrangements, while others require on-site work depending on the complexity of systems or team collaboration needs.
What working conditions should I expect in Customer Service & Support?
Roles often involve shift work including evenings and weekends, especially in contact centres. Agents spend extended periods at desks using computers and headsets, and must maintain focus during high-volume periods when handling back-to-back interactions.
How does customer support differ from customer success in Customer Service & Support work?
Support roles focus on solving immediate problems and answering questions when customers reach out. Success roles take a longer-term view, helping clients implement solutions, measuring their outcomes, and working to retain accounts through strategic guidance.
What tools and systems are used in Customer Service & Support roles?
Most roles use CRM systems to track interactions, ticketing software to manage queues, knowledge bases to find answers quickly, and communication platforms like phone systems or live chat. Some specialized roles use industry-specific software depending on the product being supported.