All jobsCustomer Service & Support
108 Customer Service & Support Jobs in China
Every shift brings different problems to solve, different people to help, different ways the day unfolds.
Average salary: CNY 134,575
Average salary
CNY 134,575
across 103 jobs
- Production Agent L1
- Wipro Limited
- Dalian, China
- CNY 60,000 – CNY 80,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 售后实习生（深闽大区）
- XPENG
- Shenzhen, Dongguan +2 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（深闽大区）
- XPENG
- Shenzhen, Dongguan +3 more, China
- CNY 36,000 – CNY 60,000
- 交付实习生（湘鄂赣大区）
- XPENG
- Wuhan, Changsha, China
- CNY 36,000 – CNY 48,000
- 交付实习生（浙江大区）
- XPENG
- Hangzhou, Huzhou, China
- CNY 36,000 – CNY 54,000
- Technical Account Manager - Cantonese Speaking
- Hewlett Packard Enterprise
- Dalian, China
- CNY 200,000 – CNY 350,000
- 日语电脑售后技术支持工程师
- HP
- Dalian, China
- CNY 60,000 – CNY 90,000
- 日语电脑售后技术支持工程师
- HP
- Dalian, China
- CNY 72,000 – CNY 96,000
- Technical Account Manager - Cantonese Speaking
- Hewlett Packard Enterprise
- Dalian, China
- CNY 200,000 – CNY 300,000
- Technical Account Manager - Cantonese Speaking
- Hewlett Packard Enterprise
- Dalian, China
- CNY 200,000 – CNY 300,000
- 能源调度技术支持（合肥）
- NIO
- Wuhan, Hefei, China
- CNY 60,000 – CNY 90,000
- 售后服务-增值服务（哈尔滨）
- NIO
- Harbin, China
- CNY 80,000 – CNY 120,000
- On Site Service Specialist
- Thermo Fisher Scientific
- Tianjin, China
- CNY 100,000 – CNY 150,000
- 服务管家（西南）
- XPENG
- Chengdu, Kunming, China
- CNY 72,000 – CNY 108,000
- Customer Service Representative
- Freudenberg Group
- Changzhou, China
- CNY 80,000 – CNY 120,000
- Lead Logistics CX and Operations Specialist
- Maersk
- Chongqing, China
- CNY 120,000 – CNY 180,000
- 服务顾问-石家庄
- Great Wall Motor Co., Ltd.
- Shijiazhuang, China
- CNY 60,000 – CNY 90,000
- 服务顾问
- Great Wall Motor Co., Ltd.
- Harbin, China
- CNY 72,000 – CNY 108,000
- 服务顾问
- Great Wall Motor Co., Ltd.
- Hohhot
- CNY 72,000 – CNY 108,000
- 服务顾问
- Great Wall Motor Co., Ltd.
- Lanzhou, China
- CNY 60,000 – CNY 90,000
- 服务顾问
- Great Wall Motor Co., Ltd.
- Xinjiang, China
- CNY 72,000 – CNY 108,000
- Service Advisor 售後服務顧問
- Tesla
- Taiwan
- TWD 480,000 – TWD 660,000
- Contact Centre Representative II
- HSBC Group
- Guangzhou, China
- CNY 120,000 – CNY 180,000
- Contact Centre Representative III
- HSBC Group
- Guangzhou, China
- CNY 72,000 – CNY 108,000
- Service Specialist
- Vaisala
- Beijing, China
- CNY 120,000 – CNY 180,000
- Client Services Associate
- TransPerfect
- Shanghai, China
- CNY 120,000 – CNY 180,000
- 交付实习生（浙江大区）
- XPENG
- Hangzhou, Ningbo +3 more, China
- CNY 48,000 – CNY 72,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 60,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 交付专家（浙江大区）
- XPENG
- Hangzhou, Wenzhou +1 more, China
- CNY 80,000 – CNY 120,000
- 用户运营顾问
- NIO
- Shijiazhuang, China
- CNY 72,000 – CNY 108,000
- Lead Logistics CX and Operations Team Leader
- Maersk
- Chongqing, China
- CNY 180,000 – CNY 300,000
- Brokerage Assist Specialist
- UPS
- Cheung Sha Wan
- HKD 264,000 – HKD 360,000
- Lead Logistics CX & Operations Specialist Korean Speaker
- Maersk
- Qingdao, China
- CNY 96,000 – CNY 144,000
- Production Specialist L1
- Wipro Limited
- Dalian, China
- CNY 60,000 – CNY 90,000
- Production Agent L1
- Wipro Limited
- Dalian, China
- CNY 48,000 – CNY 72,000
- Customer Success Account Manager
- Microsoft
- Shanghai, Beijing, China
- CNY 250,000 – CNY 400,000
- 交付实习生（浙江大区）
- XPENG
- Hangzhou, Ningbo +3 more, China
- CNY 39,000 – CNY 65,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 售后实习生（深闽大区）
- XPENG
- Shenzhen, Dongguan +2 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（深闽大区）
- XPENG
- China
- CNY 36,000 – CNY 48,000
- 交付实习生（湘鄂赣大区）
- XPENG
- Wuhan, Changsha, China
- CNY 24,000 – CNY 36,000
- Customer Success Manager
- AppsFlyer
- Beijing, China
- CNY 250,000 – CNY 400,000
- Customer Service Representative
- UPS
- Hefei, China
- CNY 40,000 – CNY 60,000
- 服务管家（西南）
- XPENG
- Chengdu, Kunming, China
- CNY 72,000 – CNY 108,000
- 交付专家/主管（西南）
- XPENG
- Chengdu, Kunming, China
- CNY 96,000 – CNY 144,000
- 体验专家
- Xiaomi
- Shijiazhuang, China
- CNY 144,000 – CNY 240,000
Customer Service & Support roles involve handling inquiries, resolving issues, and guiding clients through products or services—whether via phone, email, chat or social channels. Employers typically seek strong communication skills, patience under pressure, and the ability to document interactions accurately. These positions span contact centres, e-commerce platforms, software companies, and service-based businesses, ranging from entry-level representative roles to specialized customer success positions focused on account management and retention.
Customer Service & Support jobs by city
- Cebu City59
- São Paulo58
- Kolkata55
- Bengaluru54
- Cairo51
- Manila49
- Mexico City48
- Barcelona47
- Colombia45
- Sofia39
- Tokyo38
- Lisbon36
- Berlin35
- Belgrade34
- Gurugram33
- Cape Town33
Specialities in Customer Service & Support
Questions
What qualifications do I need to start in Customer Service & Support?
Most entry-level roles require a high school diploma or equivalent and expect strong verbal and written communication skills. Previous customer-facing experience helps but isn't always necessary—many employers provide on-the-job training for motivated candidates.
What happens during a typical day in Customer Service & Support?
Days involve handling inbound inquiries, troubleshooting problems, processing requests, and documenting interactions in company systems. The pace varies based on call volumes or ticket queues, so some shifts are steady while others involve rapid context-switching between different customer issues.
How much time do Customer Service & Support roles spend on calls versus other tasks?
This depends on the specific role and company. Contact centre agents may spend 80% of their shift on calls with breaks for admin work, while email-based support roles spend more time writing detailed responses and researching solutions.
What skills matter most in Customer Service & Support work?
Active listening and clarity matter most—understanding what a customer actually needs rather than what they initially describe. Product knowledge, problem-solving ability, and composure under stress are equally important for handling difficult situations effectively.
How do Customer Service & Support roles progress into management?
Typical progression moves from representative to senior or lead roles with small team oversight, then to supervisor or team lead positions managing multiple agents. Some advance into quality assurance, training, or customer success management with different responsibilities.
What's the difference between a contact centre agent and a customer success specialist?
Contact centre agents typically handle inbound inquiries and troubleshoot problems reactively. Customer success specialists focus on account management, proactively identifying upsell opportunities and ensuring clients achieve their goals with the product.
Are Customer Service & Support roles remote-friendly?
Many are, particularly email and chat support roles, though contact centre positions vary by employer. Some companies offer hybrid arrangements, while others require on-site work depending on the complexity of systems or team collaboration needs.
What working conditions should I expect in Customer Service & Support?
Roles often involve shift work including evenings and weekends, especially in contact centres. Agents spend extended periods at desks using computers and headsets, and must maintain focus during high-volume periods when handling back-to-back interactions.
How does customer support differ from customer success in Customer Service & Support work?
Support roles focus on solving immediate problems and answering questions when customers reach out. Success roles take a longer-term view, helping clients implement solutions, measuring their outcomes, and working to retain accounts through strategic guidance.
What tools and systems are used in Customer Service & Support roles?
Most roles use CRM systems to track interactions, ticketing software to manage queues, knowledge bases to find answers quickly, and communication platforms like phone systems or live chat. Some specialized roles use industry-specific software depending on the product being supported.