All jobsCustomer Service & Support
25 Customer Service & Support Jobs in Singapore
Every shift brings different problems to solve, different people to help, different ways the day unfolds.
Average salary: SGD 74,768
Average salary
SGD 74,768
across 25 jobs
- Senior Onboarding Specialist
- Klaviyo
- Singapore, Singapore
- SGD 70,000 – SGD 90,000
- Senior Customer Success Manager
- Digital Realty
- Singapore, Singapore
- SGD 90,000 – SGD 130,000
- Engagement Manager, gTech Ads
- Singapore, Singapore
- SGD 120,000 – SGD 160,000
- Junior Customer Success Manager
- Sumsub
- Singapore, Singapore
- SGD 45,000 – SGD 60,000
- Senior Customer Success Manager, Enterprise (APAC)
- Similarweb
- Singapore, Singapore
- SGD 90,000 – SGD 130,000
- Customer Success Manager, Enterprise (INSEA)
- Similarweb
- Singapore, Singapore
- SGD 90,000 – SGD 120,000
- Relationship Service Manager, International Banking
- Standard Chartered
- Singapore, Singapore
- SGD 60,000 – SGD 90,000
- Customer Support Specialist
- Convera
- Singapore, Singapore
- SGD 61,200 – SGD 70,800
- Global Support Consultant, Talent Solutions - Japanese Speaking
- Singapore, Singapore
- SGD 50,000 – SGD 70,000
- Wise Platform Enterprise Team Lead
- Wise
- Singapore, Singapore
- SGD 70,000 – SGD 95,000
- Finance Support Specialist
- Adyen
- Singapore, Singapore
- SGD 45,000 – SGD 65,000
- Customer Success Intern
- Carousell Group
- Singapore, Singapore
- SGD 9,600 – SGD 14,400
- Manager, Client Service Support Advisor
- United Overseas Bank
- Singapore, Singapore
- SGD 50,000 – SGD 70,000
- Junior Customer Success Manager
- Sumsub
- Singapore, Singapore
- SGD 45,000 – SGD 60,000
- Production Agent L1
- Wipro Limited
- Singapore, Singapore
- SGD 30,000 – SGD 38,400
- Intern, Account Management, Retail/FMCG
- Grab
- Singapore, Singapore
- SGD 9,600 – SGD 14,400
- Customer Success Manager - APAC
- EverC
- Singapore, Singapore
- SGD 60,000 – SGD 90,000
- Customer Service Manager
- Audemars Piguet
- Singapore, Singapore
- SGD 60,000 – SGD 90,000
- Client Service Manager
- DTCC
- Singapore, Singapore
- SGD 90,000 – SGD 120,000
- Customer Success Executive
- ServiceNow
- Singapore, Singapore
- SGD 130,000 – SGD 180,000
- Customer Support Specialist - Total Service
- Wise
- Singapore, Singapore
- SGD 45,000 – SGD 60,000
- Customer Success Executive
- ServiceNow
- Singapore, Singapore
- SGD 90,000 – SGD 140,000
- Premier Customer Care Specialist - Senior
- FedEx Express
- Singapore, Singapore
- SGD 40,000 – SGD 50,000
- Analytics & Sales Graduate Programme
- Bloomberg
- Singapore, Singapore
- SGD 55,000 – SGD 65,000
- Executive, Customer Success (Market Insights)
- NielsenIQ
- Singapore, Singapore
- SGD 70,000 – SGD 90,000
Customer Service & Support roles involve handling inquiries, resolving issues, and guiding clients through products or services—whether via phone, email, chat or social channels. Employers typically seek strong communication skills, patience under pressure, and the ability to document interactions accurately. These positions span contact centres, e-commerce platforms, software companies, and service-based businesses, ranging from entry-level representative roles to specialized customer success positions focused on account management and retention.
Customer Service & Support jobs by city
- Cebu City59
- São Paulo58
- Kolkata55
- Bengaluru54
- Cairo51
- Manila49
- Mexico City48
- Barcelona47
- Colombia45
- Sofia39
- Tokyo38
- Lisbon36
- Berlin35
- Belgrade34
- Gurugram33
- Cape Town33
Specialities in Customer Service & Support
Questions
What qualifications do I need to start in Customer Service & Support?
Most entry-level roles require a high school diploma or equivalent and expect strong verbal and written communication skills. Previous customer-facing experience helps but isn't always necessary—many employers provide on-the-job training for motivated candidates.
What happens during a typical day in Customer Service & Support?
Days involve handling inbound inquiries, troubleshooting problems, processing requests, and documenting interactions in company systems. The pace varies based on call volumes or ticket queues, so some shifts are steady while others involve rapid context-switching between different customer issues.
How much time do Customer Service & Support roles spend on calls versus other tasks?
This depends on the specific role and company. Contact centre agents may spend 80% of their shift on calls with breaks for admin work, while email-based support roles spend more time writing detailed responses and researching solutions.
What skills matter most in Customer Service & Support work?
Active listening and clarity matter most—understanding what a customer actually needs rather than what they initially describe. Product knowledge, problem-solving ability, and composure under stress are equally important for handling difficult situations effectively.
How do Customer Service & Support roles progress into management?
Typical progression moves from representative to senior or lead roles with small team oversight, then to supervisor or team lead positions managing multiple agents. Some advance into quality assurance, training, or customer success management with different responsibilities.
What's the difference between a contact centre agent and a customer success specialist?
Contact centre agents typically handle inbound inquiries and troubleshoot problems reactively. Customer success specialists focus on account management, proactively identifying upsell opportunities and ensuring clients achieve their goals with the product.
Are Customer Service & Support roles remote-friendly?
Many are, particularly email and chat support roles, though contact centre positions vary by employer. Some companies offer hybrid arrangements, while others require on-site work depending on the complexity of systems or team collaboration needs.
What working conditions should I expect in Customer Service & Support?
Roles often involve shift work including evenings and weekends, especially in contact centres. Agents spend extended periods at desks using computers and headsets, and must maintain focus during high-volume periods when handling back-to-back interactions.
How does customer support differ from customer success in Customer Service & Support work?
Support roles focus on solving immediate problems and answering questions when customers reach out. Success roles take a longer-term view, helping clients implement solutions, measuring their outcomes, and working to retain accounts through strategic guidance.
What tools and systems are used in Customer Service & Support roles?
Most roles use CRM systems to track interactions, ticketing software to manage queues, knowledge bases to find answers quickly, and communication platforms like phone systems or live chat. Some specialized roles use industry-specific software depending on the product being supported.