All jobsCustomer Service & Support
99 Customer Service & Support Jobs in Egypt
Every shift brings different problems to solve, different people to help, different ways the day unfolds.
Average salary: EGP 192,714
Average salary
EGP 192,714
across 98 jobs
- أخصائي خدمة عملاء (لكنة سعودي/خليجي)
- Makaseb
- Giza, Egypt
- EGP 96,000 – EGP 144,000
- Donor Relations Representative
- Grifols Egypt for Plasma Derivatives
- Banhā, Egypt
- EGP 96,000 – EGP 144,000
- موظف خدمة عملاء بنوك
- RayaCX
- Assiut, Egypt
- EGP 72,000 – EGP 108,000
- Banking Call Center Agent
- RayaCX
- Assiut, Egypt
- EGP 96,000 – EGP 120,000
- English Customer Service Advisor
- RayaCX
- Hurghada, Egypt
- EGP 60,000 – EGP 90,000
- Operations Team Leader
- RayaCX
- Hurghada, Egypt
- EGP 120,000 – EGP 180,000
- Team Manager | Telecom/Mobile | Cairo | French, Dutch OR Spanish-Speaking
- Sutherland
- Cairo, Egypt
- EGP 300,000 – EGP 450,000
- Subject Matter Expert/Lead
- Sutherland
- Alexandria, Egypt
- EGP 180,000 – EGP 240,000
- Subject Matter Expert/Lead
- Sutherland
- Alexandria, Egypt
- EGP 120,000 – EGP 180,000
- Client Service Specialist - Client Management Ops (French is a must)
- HSBC Group
- Cairo, Egypt
- EGP 180,000 – EGP 240,000
- Workshop Team Leader
- Urban Ridge Supplies
- Alexandria, Egypt
- EGP 120,000 – EGP 180,000
- Customer Service Specialist
- Wego
- Egypt
- EGP 120,000 – EGP 180,000
- Reservation Agent
- Accor
- 6th of October City, Egypt
- EGP 72,000 – EGP 108,000
- E-Reputation & Customer Experience Executive
- Digital Virgo
- Cairo, Egypt
- EGP 120,000 – EGP 180,000
- Associate Customer Service Specialist
- Medtronic
- Cairo, Egypt
- EGP 200,000 – EGP 300,000
- Quality Analyst
- Sutherland
- Alexandria, Egypt
- EGP 144,000 – EGP 216,000
- Quality Analyst
- Sutherland
- Alexandria, Egypt
- EGP 144,000 – EGP 216,000
- Frontline Officer - IWPB
- HSBC
- Port Said, Egypt
- EGP 80,000 – EGP 120,000
- Customer Success Manager – Investment & Advisory
- LSEG
- Cairo
- EGP 600,000 – EGP 900,000
- Frontline Officer - IWPB
- HSBC Group
- Port Said, Egypt
- EGP 80,000 – EGP 120,000
- Workshop Team Leader
- Urban Ridge Supplies
- Alexandria, Egypt
- EGP 144,000 – EGP 216,000
- Quality Coach
- Extratik
- Cairo, Egypt
- EGP 144,000 – EGP 216,000
- Call Center Agent
- Amlak Finance
- Cairo, Egypt
- EGP 72,000 – EGP 108,000
- Call Center Agent
- Amlak Finance
- Cairo, Egypt
- EGP 96,000 – EGP 144,000
- Customer Care Coordinator
- Axios International
- Giza, Egypt
- EGP 120,000 – EGP 180,000
- Team Manager
- Sutherland
- Alexandria, Egypt
- EGP 300,000 – EGP 450,000
- Team Manager
- Sutherland
- Alexandria, Egypt
- EGP 300,000 – EGP 420,000
- Team Manager
- Sutherland
- Alexandria, Egypt
- EGP 300,000 – EGP 420,000
- Customer Service Representative
- Sutherland
- Cairo, Egypt
- EGP 96,000 – EGP 144,000
- Customer Service Representative
- Sutherland
- Cairo, Egypt
- EGP 187,200 – EGP 264,000
- CX Associate - German (Voice)
- Magic
- Egypt
- $12,480 – $20,800
- E-Reputation & Customer Experience Executive
- Digital Virgo
- Cairo, Egypt
- EGP 72,000 – EGP 108,000
- SMB Customer Success Manager
- Overjet
- Cairo, Egypt
- EGP 300,000 – EGP 450,000
- Technical Specialist Associate - Customer Support
- Commvault
- Cairo, Egypt
- EGP 180,000 – EGP 300,000
- Customer Relations Specialist, Gulf
- Arcera Life Sciences
- Cairo, Egypt
- EGP 180,000 – EGP 264,000
- Call Center Agent
- Klivvr
- Giza, Egypt
- EGP 96,000 – EGP 144,000
- Telephone Operator
- Marriott International
- Egypt
- EGP 48,000 – EGP 72,000
- Team Leader, Retail Customer Experience
- Mashreq
- Egypt
- EGP 250,000 – EGP 350,000
- M365 CSA - German
- Concentrix
- Egypt
- EGP 144,000 – EGP 216,000
- French Customer Service Representative
- Sutherland
- Egypt
- EGP 120,000 – EGP 180,000
- Customer Service Representatives
- Sutherland
- Egypt
- EGP 180,000 – EGP 249,600
- Customer Support English Speakers (US Telecom Account)
- Sutherland
- Cairo, Egypt
- EGP 240,000 – EGP 300,000
- French Customer Service Representative
- Sutherland
- Egypt
- EGP 120,000 – EGP 180,000
- Customer Service Representative
- Sutherland
- Egypt
- EGP 180,000 – EGP 249,600
- Associate, Client Management
- Standard Chartered
- New Cairo, Egypt
- EGP 400,000 – EGP 600,000
- Japanese Teammate
- TaskUs
- Cairo, Egypt
- EGP 96,000 – EGP 144,000
- Guest Service Agent
- Hilton
- Cairo, Egypt
- EGP 96,000 – EGP 144,000
- Spa Service Expert (Spa Receptionist)
- Marriott International
- Cairo, Egypt
- EGP 60,000 – EGP 90,000
- Safety Investigations Specialist II
- Uber Technologies Inc.
- Cairo, Egypt
- EGP 180,000 – EGP 300,000
- Customer Support Associate
- Sutherland
- Cairo, Egypt
- EGP 96,000 – EGP 144,000
Customer Service & Support roles involve handling inquiries, resolving issues, and guiding clients through products or services—whether via phone, email, chat or social channels. Employers typically seek strong communication skills, patience under pressure, and the ability to document interactions accurately. These positions span contact centres, e-commerce platforms, software companies, and service-based businesses, ranging from entry-level representative roles to specialized customer success positions focused on account management and retention.
Customer Service & Support jobs by city
- Cebu City59
- São Paulo58
- Kolkata55
- Bengaluru54
- Cairo51
- Manila49
- Mexico City48
- Barcelona47
- Colombia45
- Sofia39
- Tokyo38
- Lisbon36
- Berlin35
- Belgrade34
- Gurugram33
- Cape Town33
Specialities in Customer Service & Support
Questions
What qualifications do I need to start in Customer Service & Support?
Most entry-level roles require a high school diploma or equivalent and expect strong verbal and written communication skills. Previous customer-facing experience helps but isn't always necessary—many employers provide on-the-job training for motivated candidates.
What happens during a typical day in Customer Service & Support?
Days involve handling inbound inquiries, troubleshooting problems, processing requests, and documenting interactions in company systems. The pace varies based on call volumes or ticket queues, so some shifts are steady while others involve rapid context-switching between different customer issues.
How much time do Customer Service & Support roles spend on calls versus other tasks?
This depends on the specific role and company. Contact centre agents may spend 80% of their shift on calls with breaks for admin work, while email-based support roles spend more time writing detailed responses and researching solutions.
What skills matter most in Customer Service & Support work?
Active listening and clarity matter most—understanding what a customer actually needs rather than what they initially describe. Product knowledge, problem-solving ability, and composure under stress are equally important for handling difficult situations effectively.
How do Customer Service & Support roles progress into management?
Typical progression moves from representative to senior or lead roles with small team oversight, then to supervisor or team lead positions managing multiple agents. Some advance into quality assurance, training, or customer success management with different responsibilities.
What's the difference between a contact centre agent and a customer success specialist?
Contact centre agents typically handle inbound inquiries and troubleshoot problems reactively. Customer success specialists focus on account management, proactively identifying upsell opportunities and ensuring clients achieve their goals with the product.
Are Customer Service & Support roles remote-friendly?
Many are, particularly email and chat support roles, though contact centre positions vary by employer. Some companies offer hybrid arrangements, while others require on-site work depending on the complexity of systems or team collaboration needs.
What working conditions should I expect in Customer Service & Support?
Roles often involve shift work including evenings and weekends, especially in contact centres. Agents spend extended periods at desks using computers and headsets, and must maintain focus during high-volume periods when handling back-to-back interactions.
How does customer support differ from customer success in Customer Service & Support work?
Support roles focus on solving immediate problems and answering questions when customers reach out. Success roles take a longer-term view, helping clients implement solutions, measuring their outcomes, and working to retain accounts through strategic guidance.
What tools and systems are used in Customer Service & Support roles?
Most roles use CRM systems to track interactions, ticketing software to manage queues, knowledge bases to find answers quickly, and communication platforms like phone systems or live chat. Some specialized roles use industry-specific software depending on the product being supported.