All jobsCustomer Service & Support
107 Customer Service & Support Jobs in Poland
Every shift brings different problems to solve, different people to help, different ways the day unfolds.
Average salary: PLN 99,240
Average salary
PLN 99,240
across 96 jobs
- Konsultant w Zespole Onboardingu i Aktywizacji
- Bank Pekao S.A.
- Kraków, Poland
- PLN 54,000 – PLN 72,000
- Senior Customer Experience Specialist with English
- Honeywell Technologies
- Katowice, Poland
- PLN 84,000 – PLN 108,000
- Senior Customer Service Operations Manager
- PPG
- Wrocław, Poland
- PLN 280,000 – PLN 360,000
- Customer Experience Lead Specialist
- dsm-firmenich
- Toruń, Poland
- PLN 60,000 – PLN 85,000
- Customer Service Specialist
- TF Bank
- Szczecin, Poland
- PLN 96,000
- Doradca ds. Rezerwacji Usług Serwisowych
- Inchcape Digital Limited
- Wrocław, Poland
- PLN 60,000 – PLN 78,000
- Customer Success Specialist
- Crystal Intelligence
- Warsaw, Poland
- PLN 120,000 – PLN 180,000
- Junior Customer Support Specialist with Italian
- XTB
- Warsaw, Poland
- PLN 66,000 – PLN 84,000
- Client Services Associate (Korean Speaker)
- TransPerfect
- Warsaw, Poland
- €24,000 – €28,000
- Customer Care Specialist
- Kerry
- Oleśnica, Poland
- PLN 84,000 – PLN 108,000
- Opiekun Klienta w Oddziale Banku
- Bank Millennium
- Grudziądz, Poland
- PLN 60,000 – PLN 78,000
- Opiekun Klienta w Oddziale Banku
- Bank Millennium
- Orneta, Poland
- PLN 57,600 – PLN 72,000
- Sales Support Representative
- Rockwell Automation
- Katowice, Poland
- PLN 60,000 – PLN 85,000
- Product Support Associate
- Thomson Reuters
- Gdańsk, Poland
- PLN 60,000 – PLN 85,000
- Junior Customer Support Specialist
- TransferGo
- Kraków, Poland
- PLN 78,000 – PLN 117,240
- Customer Service Representative with Spanish
- Herbalife
- Kraków, Poland
- PLN 55,000 – PLN 75,000
- Customer Support Specialist (Day Shift)
- Gcore
- Poland
- PLN 84,000 – PLN 108,000
- Client Services Associate (Korean Speaker)
- TransPerfect
- Warsaw, Poland
- €24,000 – €28,000
- Junior Customer Operations Representative
- Arla Foods
- Gdańsk, Poland
- PLN 60,000 – PLN 78,000
- Customer Care Representative
- Hempel A/S
- Gdańsk, Poland
- PLN 55,000 – PLN 70,000
- Associate, Global Customer Care, International Case Management
- Smith+Nephew
- Wrocław, Poland
- PLN 69,500 – PLN 104,250
- German Localization Games Tester
- TransPerfect
- Warsaw, Poland
- PLN 52,000 – PLN 72,800
- Korean Localization Games Tester
- TransPerfect
- Warsaw, Poland
- PLN 52,000 – PLN 72,800
- German Localization Games Tester
- TransPerfect
- Warsaw, Poland
- PLN 49,920 – PLN 62,400
- Customer Service Representative - Global Supply Chain Services
- Arrow Electronics
- Gdańsk, Poland
- PLN 84,000 – PLN 108,000
- Specjalista ds. Doskonalenia Jakości
- InPost
- Kraków, Poland
- PLN 84,000 – PLN 108,000
- Client Services Associate (Korean Speaker)
- TransPerfect
- Warsaw, Poland
- €24,000 – €28,000
- CO Analyst - Customer Care
- Solventum
- Wrocław, Poland
- PLN 84,000 – PLN 108,000
- Customer Experience Agent (Europe)
- OANDA
- Kraków, Poland
- PLN 84,000 – PLN 108,000
- Customer Support Professional
- Unisys
- Wrocław, Poland
- PLN 72,000 – PLN 108,000
- Technical Support Specialist with German
- PPG
- Wrocław, Poland
- PLN 72,000 – PLN 96,000
- Customer Operation Specialist
- Wella Netherlands B.V.
- Łódź, Poland
- PLN 60,000 – PLN 80,000
- Customer Service SV Coordinator
- Hapag-Lloyd
- Gdańsk, Poland
- PLN 70,000 – PLN 95,000
- Backoffice Consultant with Danish
- Nexi Group
- Poland
- PLN 72,000 – PLN 96,000
- Senior Customer Service Specialist
- Talixo
- Kraków, Poland
- PLN 84,000 – PLN 108,000
- Specjalista Usług Biznesowych
- DSV
- Toruń, Poland
- PLN 60,000 – PLN 78,000
- Client Services Associate (Korean Speaker)
- TransPerfect
- Warsaw, Poland
- €24,000 – €28,000
- Customer Operations Specialist
- Wella Netherlands B.V.
- Łódź, Poland
- PLN 84,000 – PLN 108,000
- Senior Customer Operation Specialist
- Wella Netherlands B.V.
- Łódź, Poland
- PLN 45,000 – PLN 68,000
- Agent ds. Wsparcia Operacji
- FedEx Express
- Zielona Góra, Poland
- PLN 45,760 – PLN 54,080
- Creator Support Associate
- TikTok
- Warsaw, Poland
- PLN 84,000 – PLN 108,000
- Product Support Consultant, Travel
- Wrocław, Poland
- PLN 180,000 – PLN 240,000
- French-Speaking Junior Customer Support Specialist
- XTB
- Warsaw, Poland
- PLN 84,000 – PLN 108,000
- Doradca Serwisowy
- Scania Group
- Piła, Poland
- PLN 60,000 – PLN 84,000
- Customer Success Manager, AI Agents
- Wing Assistant
- Poland
- PLN 144,000 – PLN 216,000
- Doradca ds. Relacji z Klientem (f/m/o)
- Inchcape Digital Limited
- Wrocław, Poland
- PLN 55,200 – PLN 67,200
- Customer Support Engineer
- Coder
- Warsaw, Poland
- PLN 266,000 – PLN 360,000
- Product Success Partner U4F Coda
- Unit4
- Wrocław, Poland
- PLN 216,000 – PLN 288,000
- Specjalista ds. obsługi pacjenta
- Demant
- Wałcz, Poland
- PLN 100,000 – PLN 120,000
- Customer Success Executive (UK & Ireland)
- Creatio
- Poland
- PLN 120,000 – PLN 180,000
Customer Service & Support roles involve handling inquiries, resolving issues, and guiding clients through products or services—whether via phone, email, chat or social channels. Employers typically seek strong communication skills, patience under pressure, and the ability to document interactions accurately. These positions span contact centres, e-commerce platforms, software companies, and service-based businesses, ranging from entry-level representative roles to specialized customer success positions focused on account management and retention.
Customer Service & Support jobs by city
- Cebu City59
- São Paulo58
- Kolkata55
- Bengaluru54
- Cairo51
- Manila49
- Mexico City48
- Barcelona47
- Colombia45
- Sofia39
- Tokyo38
- Lisbon36
- Berlin35
- Belgrade34
- Gurugram33
- Cape Town33
Specialities in Customer Service & Support
Questions
What qualifications do I need to start in Customer Service & Support?
Most entry-level roles require a high school diploma or equivalent and expect strong verbal and written communication skills. Previous customer-facing experience helps but isn't always necessary—many employers provide on-the-job training for motivated candidates.
What happens during a typical day in Customer Service & Support?
Days involve handling inbound inquiries, troubleshooting problems, processing requests, and documenting interactions in company systems. The pace varies based on call volumes or ticket queues, so some shifts are steady while others involve rapid context-switching between different customer issues.
How much time do Customer Service & Support roles spend on calls versus other tasks?
This depends on the specific role and company. Contact centre agents may spend 80% of their shift on calls with breaks for admin work, while email-based support roles spend more time writing detailed responses and researching solutions.
What skills matter most in Customer Service & Support work?
Active listening and clarity matter most—understanding what a customer actually needs rather than what they initially describe. Product knowledge, problem-solving ability, and composure under stress are equally important for handling difficult situations effectively.
How do Customer Service & Support roles progress into management?
Typical progression moves from representative to senior or lead roles with small team oversight, then to supervisor or team lead positions managing multiple agents. Some advance into quality assurance, training, or customer success management with different responsibilities.
What's the difference between a contact centre agent and a customer success specialist?
Contact centre agents typically handle inbound inquiries and troubleshoot problems reactively. Customer success specialists focus on account management, proactively identifying upsell opportunities and ensuring clients achieve their goals with the product.
Are Customer Service & Support roles remote-friendly?
Many are, particularly email and chat support roles, though contact centre positions vary by employer. Some companies offer hybrid arrangements, while others require on-site work depending on the complexity of systems or team collaboration needs.
What working conditions should I expect in Customer Service & Support?
Roles often involve shift work including evenings and weekends, especially in contact centres. Agents spend extended periods at desks using computers and headsets, and must maintain focus during high-volume periods when handling back-to-back interactions.
How does customer support differ from customer success in Customer Service & Support work?
Support roles focus on solving immediate problems and answering questions when customers reach out. Success roles take a longer-term view, helping clients implement solutions, measuring their outcomes, and working to retain accounts through strategic guidance.
What tools and systems are used in Customer Service & Support roles?
Most roles use CRM systems to track interactions, ticketing software to manage queues, knowledge bases to find answers quickly, and communication platforms like phone systems or live chat. Some specialized roles use industry-specific software depending on the product being supported.