All jobsCustomer Service & Support
37 Customer Service & Support Jobs in Turkey
Every shift brings different problems to solve, different people to help, different ways the day unfolds.
Average salary: TRY 409,468
Average salary
TRY 409,468
across 34 jobs
- CX Associate - German (Voice)
- Magic
- Turkey
- $16,000
- Support Experience Guide
- bunq
- Istanbul, Turkey
- TRY 360,000 – TRY 540,000
- Customs Contact Center Advisor
- Deutsche Post DHL
- Istanbul, Turkey
- TRY 22,000 – TRY 30,000
- Reservations Agent
- Marriott International
- Turkey
- TRY 300,000 – TRY 420,000
- Customer Support Specialist, Crypto
- Midas
- Istanbul, Turkey
- TRY 420,000 – TRY 600,000
- SOS Hotline Support Guide
- bunq
- Istanbul, Turkey
- TRY 480,000 – TRY 720,000
- Customer Operations Support
- BP p.l.c.
- Ataşehir, Turkey
- TRY 360,000 – TRY 540,000
- Customer Service Representative – English
- Mplus
- Turkey
- TRY 300,000 – TRY 360,000
- Medical Information Specialist
- IQVIA
- Istanbul, Turkey
- TRY 400,000 – TRY 600,000
- Customer Service Specialist
- PPG
- Istanbul, Turkey
- TRY 480,000 – TRY 720,000
- Dedicated Customer Care Representative
- FedEx Express
- Istanbul, Turkey
- TRY 420,000 – TRY 600,000
- Customer Service Representative (1-Year Contract)
- Avery Dennison
- Istanbul, Turkey
- TRY 360,000 – TRY 540,000
- Sürücü Operasyonları Çağrı Elemanı
- Lalamove
- Istanbul, Turkey
- TRY 300,000 – TRY 360,000
- Çağrı Merkezi Müşteri Temsilcisi
- Mplus
- Turkey
- $170,460 – $208,340
- Deutschsprachiger Kundenbetreuer (Backoffice)
- Mplus
- Turkey
- TRY 300,000 – TRY 420,000
- Customer Operations Advisor
- team.blue
- İzmit, Turkey
- TRY 300,000 – TRY 420,000
- Customer Service & Operations Specialist (1-Year Contract)
- DFDS
- Ataşehir, Turkey
- TRY 420,000 – TRY 600,000
- Technical Supporter
- Wabtec Corporation
- Istanbul, Turkey
- TRY 800,000 – TRY 1,400,000
- Flemenkçe Bilen Müşteri Temsilcisi
- Mplus
- Turkey
- TRY 360,000 – TRY 480,000
- Müşteri Temsilcisi
- Mplus
- Rize, Turkey
- TRY 240,000 – TRY 300,000
- Backoffice Müşteri Temsilcisi
- Mplus
- Turkey
- TRY 360,000 – TRY 480,000
- Klantenservicemedewerker DHL
- Mplus
- Turkey
- TRY 240,000 – TRY 336,000
- Freelance Medical Customer Service Representative
- Clariness GmbH
- Turkey
- TRY 600,000 – TRY 840,000
- Flemenkçe Bilen Backoffice Müşteri Temsilcisi
- Mplus
- Turkey
- TRY 420,000 – TRY 540,000
- Müşteri Hizmetleri Uzmanı
- DP World
- Turkey
- TRY 360,000 – TRY 504,000
- Sales Support Specialist
- Envista
- Antalya, Turkey
- TRY 30,000 – TRY 45,000
- Customer Care Supervisor
- Intertek
- Istanbul, Turkey
- TRY 480,000 – TRY 720,000
- Warranty Engineer
- FÉTIS Group
- Istanbul, Turkey
- TRY 400,000 – TRY 600,000
- Call Center Agent
- Mplus
- Turkey
- TRY 170,460 – TRY 208,340
- Saha Destek Sorumlusu
- VavaCars
- Istanbul, Turkey
- TRY 360,000 – TRY 540,000
- Royal Service Operator
- Accor
- Istanbul, Turkey
- TRY 300,000 – TRY 420,000
- Assistant Student Recruitment Manager
- Kaplan International
- Turkey
- €30,000 – €42,000
- Elazığ Müşteri Temsilcisi
- Mplus
- Elazığ, Turkey
- TRY 264,000 – TRY 360,000
- Müşteri Temsilcisi
- Mplus
- Turkey
- TRY 20,000 – TRY 30,000
- Müşteri Temsilcisi
- Mplus
- Rize, Turkey
- TRY 264,000 – TRY 360,000
- Müşteri Temsilcisi
- Mplus
- Rize, Turkey
- TRY 300,000 – TRY 420,000
- Client Services Officer
- Tickmill
- Turkey
- TRY 240,000 – TRY 360,000
Customer Service & Support roles involve handling inquiries, resolving issues, and guiding clients through products or services—whether via phone, email, chat or social channels. Employers typically seek strong communication skills, patience under pressure, and the ability to document interactions accurately. These positions span contact centres, e-commerce platforms, software companies, and service-based businesses, ranging from entry-level representative roles to specialized customer success positions focused on account management and retention.
Customer Service & Support jobs by city
- Cebu City59
- São Paulo58
- Kolkata55
- Bengaluru54
- Cairo51
- Manila49
- Mexico City48
- Barcelona47
- Colombia45
- Sofia39
- Tokyo38
- Lisbon36
- Berlin35
- Belgrade34
- Gurugram33
- Cape Town33
Specialities in Customer Service & Support
Questions
What qualifications do I need to start in Customer Service & Support?
Most entry-level roles require a high school diploma or equivalent and expect strong verbal and written communication skills. Previous customer-facing experience helps but isn't always necessary—many employers provide on-the-job training for motivated candidates.
What happens during a typical day in Customer Service & Support?
Days involve handling inbound inquiries, troubleshooting problems, processing requests, and documenting interactions in company systems. The pace varies based on call volumes or ticket queues, so some shifts are steady while others involve rapid context-switching between different customer issues.
How much time do Customer Service & Support roles spend on calls versus other tasks?
This depends on the specific role and company. Contact centre agents may spend 80% of their shift on calls with breaks for admin work, while email-based support roles spend more time writing detailed responses and researching solutions.
What skills matter most in Customer Service & Support work?
Active listening and clarity matter most—understanding what a customer actually needs rather than what they initially describe. Product knowledge, problem-solving ability, and composure under stress are equally important for handling difficult situations effectively.
How do Customer Service & Support roles progress into management?
Typical progression moves from representative to senior or lead roles with small team oversight, then to supervisor or team lead positions managing multiple agents. Some advance into quality assurance, training, or customer success management with different responsibilities.
What's the difference between a contact centre agent and a customer success specialist?
Contact centre agents typically handle inbound inquiries and troubleshoot problems reactively. Customer success specialists focus on account management, proactively identifying upsell opportunities and ensuring clients achieve their goals with the product.
Are Customer Service & Support roles remote-friendly?
Many are, particularly email and chat support roles, though contact centre positions vary by employer. Some companies offer hybrid arrangements, while others require on-site work depending on the complexity of systems or team collaboration needs.
What working conditions should I expect in Customer Service & Support?
Roles often involve shift work including evenings and weekends, especially in contact centres. Agents spend extended periods at desks using computers and headsets, and must maintain focus during high-volume periods when handling back-to-back interactions.
How does customer support differ from customer success in Customer Service & Support work?
Support roles focus on solving immediate problems and answering questions when customers reach out. Success roles take a longer-term view, helping clients implement solutions, measuring their outcomes, and working to retain accounts through strategic guidance.
What tools and systems are used in Customer Service & Support roles?
Most roles use CRM systems to track interactions, ticketing software to manage queues, knowledge bases to find answers quickly, and communication platforms like phone systems or live chat. Some specialized roles use industry-specific software depending on the product being supported.