All jobsCustomer Service & Support
72 Customer Service & Support Jobs in Colombia
Every shift brings different problems to solve, different people to help, different ways the day unfolds.
Average salary: COP 35,613,382
Average salary
COP 35,613,382
across 58 jobs
- Customer Service Representative - Voice
- Resolv Global
- Barranquilla, Colombia
- COP 18,000,000 – COP 24,000,000
- Customer Service Representative - Voice
- Resolv Global
- Soledad, Colombia
- COP 15,600,000 – COP 21,600,000
- Customer Service Representative - Voice
- Resolv Global
- Puerto Colombia, Colombia
- COP 21,600,000 – COP 28,800,000
- Customer Service Representative - Voice
- Resolv Global
- Galapa, Colombia
- COP 18,000,000 – COP 26,400,000
- Customer Service Representative - Voice
- Resolv Global
- Malambo, Colombia
- COP 15,600,000 – COP 21,600,000
- Agente de Contact Center en condición de discapacidad
- Cabify
- Bogotá, Colombia
- COP 15,600,000 – COP 21,600,000
- Direccionador/a Tiempo Completo Sucursal Chinchiná
- Bancolombia
- Chinchiná, Colombia
- COP 16,800,000 – COP 21,600,000
- Customer Success Coordinator
- CommandLink
- Mexico, Costa Rica +2 more
- $30,000 – $45,000
- Customer Excellence Senior Analyst - Bogotá (German Speaker)
- Nubank
- Bogotá, Colombia, Colombia
- COP 48,000,000 – COP 72,000,000
- Product Support Specialist - LATAM (6 month FTC)
- Swapcard
- Bogotá, Colombia
- COP 36,000,000 – COP 50,400,000
- Client Service Representative
- 1840 & Company
- Bogotá, Colombia
- COP 18,000,000 – COP 24,000,000
- Services Specialist - Technical Support
- Baker Hughes
- Bogotá, Colombia, Colombia
- COP 30,000,000 – COP 45,000,000
- Ejecutivo de Cuenta Inplant
- WTW
- Cartagena, Colombia, Colombia
- COP 18,000,000 – COP 24,000,000
- Technical Customer Support Specialist
- Roca Alliances
- Medellín, Colombia, Colombia
- COP 18,000,000 – COP 24,000,000
- Auxiliar de Experiencia al Cliente
- Veolia
- Tuluá, Colombia, Colombia
- COP 14,400,000 – COP 18,000,000
- Direccionador/a Medio Tiempo Sucursal Yopal
- Bancolombia
- Yopal, Colombia
- COP 16,800,000 – COP 21,600,000
- Back Office - Service Dispatch & Case Management Specialist
- Sutherland
- Bogotá, Colombia, Colombia
- COP 21,600,000 – COP 28,800,000
- Customer Service Specialist
- Lutron
- Cartago, Colombia
- CRC 5,000,000 – CRC 7,000,000
- Digital Banker
- Bold
- Colombia, Colombia
- COP 24,000,000 – COP 36,000,000
- Client Care Quality Analyst
- Visa
- Bogotá, Colombia, Colombia
- COP 35,000,000 – COP 50,000,000
- Agente Call Center Inglés B2
- Assist Card
- Bogotá, Colombia, Colombia
- COP 14,400,000 – COP 19,200,000
- GBS Customer Service Specialist
- SLB
- Cota, Colombia, Colombia
- COP 30,000,000 – COP 42,000,000
- Técnico Área Gestión Comercial ESSA
- Empresas Públicas de Medellín
- Puerto Wilches, Colombia, Colombia
- COP 21,600,000 – COP 30,000,000
- Profesional 3 Relación Territorio CHEC
- Empresas Públicas de Medellín
- Manizales, Caldas +1 more, Colombia
- COP 42,000,000 – COP 54,000,000
- Auxiliar de seguimiento telefónico
- AXA
- Bogotá, Colombia
- COP 21,600,000 – COP 26,400,000
- CX Associate - German (Voice)
- Magic
- Colombia, Colombia
- $2,080
- Back Office - Service Dispatch & Case Management Specialist
- Sutherland
- Bogotá, Colombia, Colombia
- COP 21,600,000 – COP 28,800,000
- Client Engagement Specialist
- Lisinski Law Firm
- Colombia
- COP 55,956,245 – COP 60,132,084
- AI Interview Inline Process
- Sutherland
- Bogotá, Colombia, Colombia
- COP 15,600,000 – COP 21,600,000
- Patient Experience Representative
- Verse Medical
- Bogotá, Buenos Aires +2 more
- $14,000
- Client Success Manager
- AgileEngine
- Bogotá, Colombia, Colombia
- COP 80,000,000 – COP 120,000,000
- Customer Success Executive
- Bold
- Colombia, Colombia
- COP 30,000,000 – COP 42,000,000
- Lead Customer Success Manager, Strategic Accounts (Trilingual in Portuguese)
- HubSpot
- Bogotá, Colombia, Colombia
- COP 120,000,000 – COP 180,000,000
- Gerente Customer Experience & UX
- Covalto
- Bogotá, Colombia, Colombia
- COP 90,000,000 – COP 130,000,000
- Customer Support Trainee
- Hispasat
- Colombia, Colombia
- COP 14,400,000 – COP 21,600,000
- Retail Customer Support Trainee
- Hispasat
- Colombia, Colombia
- COP 15,600,000 – COP 21,600,000
- Retail Customer Support Trainee
- Hispasat
- Colombia, Colombia
- COP 15,600,000 – COP 21,600,000
- Especialista en Atención al Cliente
- Sutherland
- Barranquilla, Colombia, Colombia
- COP 21,600,000 – COP 30,000,000
- Client Service Representative
- 1840 & Company
- Bogotá, Colombia
- COP 30,000,000 – COP 42,000,000
- Sea Logistics Customer Care Specialist
- Kuehne+Nagel
- Cali, Colombia, Colombia
- COP 18,000,000 – COP 26,000,000
- Customer Care Agent
- HyperGuest
- Bogotá, Colombia
- COP 18,000,000 – COP 24,000,000
- Asistente Sucursal
- Assist Card
- Cali, Colombia, Colombia
- COP 16,800,000 – COP 21,600,000
- Técnico área gestión comercial ESSA
- Empresas Públicas de Medellín
- Sabana de Torres, Colombia, Colombia
- COP 30,000,000 – COP 42,000,000
- Client Delivery Support
- Xerox
- Bogotá, Colombia, Colombia
- COP 18,000,000 – COP 26,000,000
- Operario Comercial
- Veolia
- Zipaquirá, Colombia, Colombia
- COP 15,600,000 – COP 19,200,000
- Onboarding Success Manager I (Americas)
- Oyster
- São Paulo, Mexico City +5 more
- BRL 150,000 – BRL 200,000
- Bilingual Customer Experience Specialist
- Resolv Global
- Malambo, Colombia
- $10,000
- Bilingual Customer Experience Specialist
- Resolv Global
- Puerto Colombia, Colombia
- $10,000
- Bilingual Customer Experience Specialist
- Resolv Global
- Soledad, Colombia
- $10,000
- Bilingual Customer Experience Specialist
- Resolv Global
- Galapa, Colombia
- $10,000
Customer Service & Support roles involve handling inquiries, resolving issues, and guiding clients through products or services—whether via phone, email, chat or social channels. Employers typically seek strong communication skills, patience under pressure, and the ability to document interactions accurately. These positions span contact centres, e-commerce platforms, software companies, and service-based businesses, ranging from entry-level representative roles to specialized customer success positions focused on account management and retention.
Customer Service & Support jobs by city
- Cebu City59
- São Paulo58
- Kolkata55
- Bengaluru54
- Cairo51
- Manila49
- Mexico City48
- Barcelona47
- Colombia45
- Sofia39
- Tokyo38
- Lisbon36
- Berlin35
- Belgrade34
- Gurugram33
- Cape Town33
Specialities in Customer Service & Support
Questions
What qualifications do I need to start in Customer Service & Support?
Most entry-level roles require a high school diploma or equivalent and expect strong verbal and written communication skills. Previous customer-facing experience helps but isn't always necessary—many employers provide on-the-job training for motivated candidates.
What happens during a typical day in Customer Service & Support?
Days involve handling inbound inquiries, troubleshooting problems, processing requests, and documenting interactions in company systems. The pace varies based on call volumes or ticket queues, so some shifts are steady while others involve rapid context-switching between different customer issues.
How much time do Customer Service & Support roles spend on calls versus other tasks?
This depends on the specific role and company. Contact centre agents may spend 80% of their shift on calls with breaks for admin work, while email-based support roles spend more time writing detailed responses and researching solutions.
What skills matter most in Customer Service & Support work?
Active listening and clarity matter most—understanding what a customer actually needs rather than what they initially describe. Product knowledge, problem-solving ability, and composure under stress are equally important for handling difficult situations effectively.
How do Customer Service & Support roles progress into management?
Typical progression moves from representative to senior or lead roles with small team oversight, then to supervisor or team lead positions managing multiple agents. Some advance into quality assurance, training, or customer success management with different responsibilities.
What's the difference between a contact centre agent and a customer success specialist?
Contact centre agents typically handle inbound inquiries and troubleshoot problems reactively. Customer success specialists focus on account management, proactively identifying upsell opportunities and ensuring clients achieve their goals with the product.
Are Customer Service & Support roles remote-friendly?
Many are, particularly email and chat support roles, though contact centre positions vary by employer. Some companies offer hybrid arrangements, while others require on-site work depending on the complexity of systems or team collaboration needs.
What working conditions should I expect in Customer Service & Support?
Roles often involve shift work including evenings and weekends, especially in contact centres. Agents spend extended periods at desks using computers and headsets, and must maintain focus during high-volume periods when handling back-to-back interactions.
How does customer support differ from customer success in Customer Service & Support work?
Support roles focus on solving immediate problems and answering questions when customers reach out. Success roles take a longer-term view, helping clients implement solutions, measuring their outcomes, and working to retain accounts through strategic guidance.
What tools and systems are used in Customer Service & Support roles?
Most roles use CRM systems to track interactions, ticketing software to manage queues, knowledge bases to find answers quickly, and communication platforms like phone systems or live chat. Some specialized roles use industry-specific software depending on the product being supported.