All jobsCustomer Service & Support
418 Customer Service & Support Jobs in India
Every shift brings different problems to solve, different people to help, different ways the day unfolds.
Average salary: INR 675,702
Average salary
INR 675,702
across 403 jobs
- Analyst
- eClerx
- Chandīgarh, India
- INR 300,000 – INR 500,000
- Process Associate
- Wipro Limited
- Bhubaneswar, India
- INR 200,000 – INR 300,000
- Pay Run Management Support
- Rippling
- Bengaluru, India
- INR 600,000 – INR 900,000
- Customer Support Specialist
- Rippling
- Bengaluru, India
- INR 600,000 – INR 900,000
- Travel 2 Expense (T2E) – Corporate Credit Card Support
- Bosch Group
- Bengaluru, India
- INR 500,000 – INR 700,000
- Customer Service Associate II
- TE Connectivity
- Bengaluru, India
- INR 300,000 – INR 500,000
- Customer Service Associate III
- TE Connectivity
- Bengaluru, India
- INR 500,000 – INR 700,000
- Customer Success Manager, Booking for Business
- Booking.com
- New Delhi, India
- INR 1,200,000 – INR 2,000,000
- Universal Banker
- HSBC Group
- Cochin, India
- INR 300,000 – INR 500,000
- Client Engagement Intern
- Goodera
- Bengaluru, India
- INR 240,000 – INR 360,000
- Product Support Representative III
- UKG
- Pune, India
- INR 600,000 – INR 900,000
- Process Associate
- Wipro Limited
- Kolkata, India
- INR 180,000 – INR 300,000
- Production Agent L1
- Wipro Limited
- Kolkata, India
- INR 300,000 – INR 450,000
- Production Agent L1
- Wipro Limited
- Kolkata, India
- INR 180,000 – INR 280,000
- Associate
- Wipro Limited
- Kolkata, India
- INR 200,000 – INR 300,000
- Analyst
- Wipro Limited
- Gurugram, India
- INR 250,000 – INR 400,000
- At Your Service Associate
- Marriott International
- New Delhi, India
- INR 250,000 – INR 350,000
- Production Agent L1
- Wipro Limited
- Kolkata, India
- INR 200,000 – INR 300,000
- Manager
- Wipro Limited
- Bengaluru, India
- INR 400,000 – INR 600,000
- Service Desk Coordinator
- AVASO Technology Solutions
- Mohali, India
- INR 200,000 – INR 300,000
- Customer Service Associate
- TP
- Mohali, India
- INR 180,000 – INR 240,000
- Onboarding Officer - Video KYC - Digital Banking Kotak 811 - Regional Sales
- Kotak Mahindra Bank
- Noida, India
- INR 250,000 – INR 350,000
- Service Excellence Specialist
- Kotak Mahindra Bank
- Indore, India
- INR 700,000 – INR 1,200,000
- Universal Banker
- HSBC
- Cochin, India
- INR 300,000 – INR 500,000
- Customer Success Acceleration Lead, LeadGen Business
- Gurugram, India
- INR 6,000,000 – INR 9,000,000
- Customer Service Support Advisor
- BT Group
- Kolkata, India
- INR 300,000 – INR 500,000
- Customer Support Specialist - Platform
- Rippling
- Bengaluru, India
- INR 600,000 – INR 900,000
- Customer Service Support Advisor
- BT Group
- Kolkata, India
- INR 250,000 – INR 400,000
- Customer Support Specialist - Tax Reconciliation
- Rippling
- Bengaluru, India
- INR 600,000 – INR 900,000
- Customer Support Specialist - Payroll Setup
- Rippling
- Bengaluru, India
- INR 600,000 – INR 900,000
- Product Support Analyst, Associate
- Infor
- Bengaluru, India
- INR 400,000 – INR 600,000
- Partner Care Representative
- Sophos
- Ahmedabad, India
- INR 400,000 – INR 600,000
- Asesor/a de Servicio Suplente en Zona Suroccidente
- Bancolombia
- Guwahati, India
- GTQ 78,000 – GTQ 108,000
- Asesor/a de servicio en agencia
- Bancolombia
- Guwahati, India
- GTQ 54,000 – GTQ 72,000
- Asesor/a de Servicio en Agencia Calzada San Juan
- Bancolombia
- Guwahati, India
- GTQ 60,000 – GTQ 84,000
- Self-Service/Onboarding Fulfillment Specialist
- StarRez
- Hyderābād, India
- INR 600,000 – INR 900,000
- Assistant Manager – Operations
- TP
- Indore, India
- INR 400,000 – INR 600,000
- Product Support Representative III
- UKG
- Pune, India
- INR 600,000 – INR 900,000
- Senior Executive – Customer Service
- Deutsche Post DHL
- Mumbai, India
- INR 400,000 – INR 600,000
- Executive – Customer Service
- Deutsche Post DHL
- Mumbai, India
- INR 300,000 – INR 500,000
- Team Leader
- TP
- India
- INR 400,000 – INR 600,000
- Customer Service Associate
- TP
- Noida, India
- INR 200,000 – INR 300,000
- Product Support Specialist
- Cornerstone Research
- Pune, India
- INR 500,000 – INR 800,000
- Customer Support Associate
- AppsForBharat
- Karnataka, India
- INR 250,000 – INR 400,000
- Staff Customer Success Engineer
- Palo Alto Networks
- Mumbai, Bengaluru, India
- INR 3,500,000 – INR 5,000,000
- Front Office Executive
- Marriott International
- Goa, India
- INR 250,000 – INR 400,000
- Production Specialist L3
- Wipro Limited
- Kolkata, India
- INR 250,000 – INR 400,000
- Production Agent L1
- Wipro Limited
- Kolkata, India
- INR 200,000 – INR 300,000
- Production Specialist L3
- Wipro Limited
- Kolkata, India
- INR 250,000 – INR 400,000
- Customer Service Representative
- Wipro Limited
- Gurugram, India
- INR 200,000 – INR 300,000
Customer Service & Support roles involve handling inquiries, resolving issues, and guiding clients through products or services—whether via phone, email, chat or social channels. Employers typically seek strong communication skills, patience under pressure, and the ability to document interactions accurately. These positions span contact centres, e-commerce platforms, software companies, and service-based businesses, ranging from entry-level representative roles to specialized customer success positions focused on account management and retention.
Customer Service & Support jobs by city
- Cebu City59
- São Paulo58
- Kolkata55
- Bengaluru54
- Cairo51
- Manila49
- Mexico City48
- Barcelona47
- Colombia45
- Sofia39
- Tokyo38
- Lisbon36
- Berlin35
- Belgrade34
- Gurugram33
- Cape Town33
Specialities in Customer Service & Support
Questions
What qualifications do I need to start in Customer Service & Support?
Most entry-level roles require a high school diploma or equivalent and expect strong verbal and written communication skills. Previous customer-facing experience helps but isn't always necessary—many employers provide on-the-job training for motivated candidates.
What happens during a typical day in Customer Service & Support?
Days involve handling inbound inquiries, troubleshooting problems, processing requests, and documenting interactions in company systems. The pace varies based on call volumes or ticket queues, so some shifts are steady while others involve rapid context-switching between different customer issues.
How much time do Customer Service & Support roles spend on calls versus other tasks?
This depends on the specific role and company. Contact centre agents may spend 80% of their shift on calls with breaks for admin work, while email-based support roles spend more time writing detailed responses and researching solutions.
What skills matter most in Customer Service & Support work?
Active listening and clarity matter most—understanding what a customer actually needs rather than what they initially describe. Product knowledge, problem-solving ability, and composure under stress are equally important for handling difficult situations effectively.
How do Customer Service & Support roles progress into management?
Typical progression moves from representative to senior or lead roles with small team oversight, then to supervisor or team lead positions managing multiple agents. Some advance into quality assurance, training, or customer success management with different responsibilities.
What's the difference between a contact centre agent and a customer success specialist?
Contact centre agents typically handle inbound inquiries and troubleshoot problems reactively. Customer success specialists focus on account management, proactively identifying upsell opportunities and ensuring clients achieve their goals with the product.
Are Customer Service & Support roles remote-friendly?
Many are, particularly email and chat support roles, though contact centre positions vary by employer. Some companies offer hybrid arrangements, while others require on-site work depending on the complexity of systems or team collaboration needs.
What working conditions should I expect in Customer Service & Support?
Roles often involve shift work including evenings and weekends, especially in contact centres. Agents spend extended periods at desks using computers and headsets, and must maintain focus during high-volume periods when handling back-to-back interactions.
How does customer support differ from customer success in Customer Service & Support work?
Support roles focus on solving immediate problems and answering questions when customers reach out. Success roles take a longer-term view, helping clients implement solutions, measuring their outcomes, and working to retain accounts through strategic guidance.
What tools and systems are used in Customer Service & Support roles?
Most roles use CRM systems to track interactions, ticketing software to manage queues, knowledge bases to find answers quickly, and communication platforms like phone systems or live chat. Some specialized roles use industry-specific software depending on the product being supported.