All jobsCustomer Service & Support
50 Customer Service & Support Jobs in Switzerland
Every shift brings different problems to solve, different people to help, different ways the day unfolds.
Average salary: CHF 71,087
Average salary
CHF 71,087
across 46 jobs
- Fachperson Kundendialog EFZ
- WWZ
- Zug, Switzerland
- CHF 45,000 – CHF 50,000
- Serviceberater:in BMW & Mini
- DENZEL Gruppe
- Carinthia
- €31,200
- Customer Service Specialist – Anlagenbetreuer
- Arabelle Solutions
- Baden, Switzerland
- CHF 85,000 – CHF 105,000
- Head of Customer Service
- maxon
- Obwalden, Switzerland
- CHF 120,000 – CHF 150,000
- Customer Service Representative Switzerland (m/w/d) 100%
- Mathys
- Solothurn, Switzerland
- CHF 65,000 – CHF 75,000
- Kundenberater Agenturen (m/w) 80-100%
- Groupe Mutuel
- Biel/Bienne, Switzerland
- CHF 65,000 – CHF 80,000
- Customer Service Assistant
- UEFA
- Nyon, Switzerland
- CHF 55,000 – CHF 70,000
- Sachbearbeiter:in Verkauf Innendienst 80-100%
- Curaden AG
- Kriens, Switzerland
- CHF 60,000 – CHF 75,000
- Mitarbeiter:in Kundenservice 30%
- IKEA
- Luzern, Switzerland
- CHF 45,760 – CHF 54,080
- Customer Success Manager
- persona service GmbH
- Aarau, Switzerland
- CHF 80,000 – CHF 95,000
- Mitarbeiter:in Kundenservice 30%
- IKEA
- Luzern, Rothenburg
- CHF 45,760 – CHF 54,080
- Supporter:in, Helpdesk Agent
- Information Factory
- Switzerland
- CHF 55,000 – CHF 65,000
- Customer Service Manager (Acquiring)
- Nexi Group
- Switzerland
- CHF 90,000 – CHF 110,000
- Quereinstieg Kundenbegleiter:in für Frequenzerfassung
- SBB CFF FFS
- Olten, Switzerland
- CHF 54,000 – CHF 66,000
- Sachbearbeiterin Schaden Center
- Suva
- Winterthur, Switzerland
- CHF 65,000 – CHF 80,000
- Mitarbeiter Customer Service Center
- Viollier AG
- Allschwil, Switzerland
- CHF 55,000 – CHF 65,000
- Private Customer Support Expert Real Estate (w/m/d) | 80–100% | Hybrid | Zürich
- SMG Swiss Marketplace Group
- Zürich, Switzerland
- CHF 75,000 – CHF 95,000
- Customer Service Representative
- DP World
- Basel, Frenkendorf, Switzerland
- CHF 65,000 – CHF 75,000
- Kundenberater / Customer Experience Specialist
- Tesla
- Bern, Switzerland
- CHF 65,000 – CHF 80,000
- Italienisch Quereinsteiger Kundenberater
- Majorel Dortmund GmbH
- Zürich, Switzerland
- CHF 55,000 – CHF 65,000
- Sachbearbeiter Customer Service Umweltanalytik
- ALS
- Lyss, Switzerland
- CHF 60,000 – CHF 75,000
- 1st Level Supporter
- bexio ag
- Vevey, Switzerland
- CHF 55,000 – CHF 65,000
- Mitarbeiter:in Greeter/SMALAND Shoppingexperience
- IKEA
- Bern, Switzerland
- CHF 45,760 – CHF 54,080
- Associate Banker
- Citi
- Geneva, Switzerland
- CHF 80,000 – CHF 110,000
- Mitarbeiter:in Greeter/SMALAND Shoppingexperience, 20%
- IKEA
- Bern, Switzerland
- CHF 45,760 – CHF 54,080
- Réceptionniste polyvalent(e)
- Apleona Group
- Genève, Switzerland
- CHF 65,000 – CHF 78,000
- Chargé.e de relation patient - 80%
- Ardentis
- Vevey, Switzerland
- CHF 55,000 – CHF 65,000
- Client Service Executive Middle East
- Deutsche Bank
- Geneva, Switzerland
- CHF 75,000 – CHF 95,000
- Welcome & Guest Experience Specialist 60-80%
- Läderach (Schweiz) AG
- Glarus, Switzerland
- CHF 48,000 – CHF 56,000
- Technical Complaint & Case Manager
- Skan AG
- Allschwil, Switzerland
- CHF 90,000 – CHF 110,000
- Technical Complaint & Case Manager, 80-100%
- Skan AG
- Allschwil, Switzerland
- CHF 90,000 – CHF 110,000
- Customer Success Manager, Hospital IT Software
- IQVIA
- Basel, Switzerland
- CHF 100,000 – CHF 130,000
- Customer Care Representative
- Swissquote
- Gland, Switzerland
- CHF 55,000 – CHF 65,000
- Kundendienstberater Nutzfahrzeuge
- Auto AG Group
- Zurich, Switzerland
- CHF 65,000 – CHF 85,000
- Mitarbeiter*in Thermenkassa/Thermeninformation
- VAMED Vitality World
- Tyrol
- €122,650
- Senior Customer Success Manager
- Digital Realty
- Zürich, Switzerland
- CHF 105,000 – CHF 130,000
- Pharmacy Cashier
- Walgreens
- Highland
- $31,200 – $35,360
- Photo Specialist
- Walgreens
- Oakdale
- $31,200 – $37,440
- Conseillère ou Conseiller à distance
- BCV
- Lausanne, Switzerland
- CHF 65,000 – CHF 80,000
- Customer Care Representative
- Swissquote
- Gland, Switzerland
- CHF 55,000 – CHF 65,000
- Customer Service Coordinator
- Arthrex
- Bern, Switzerland
- CHF 60,000 – CHF 75,000
- Senior 1st Level Supporter
- bexio ag
- Rapperswil, Jona, Switzerland
- CHF 70,000 – CHF 85,000
- Digital Support Associate Spanish and German speaker
- Intuitive
- Vaud, Switzerland
- CHF 65,000 – CHF 80,000
- Front Line Associate - Bern
- Western Union
- Bern, Switzerland
- CHF 45,000 – CHF 52,000
- Assistant·e clientèle en charge du relevé des fréquences (reconversion professionnelle)
- SBB CFF FFS
- Biel/Bienne, Switzerland
- CHF 45,760 – CHF 54,080
- Kundenbegleiter:in
- SBB CFF FFS
- Romanshorn, Switzerland
- CHF 32,000
- Mitarbeiter/-in Kasse im Stundenlohn (ca. 30%)
- Stadt Rapperswil-Jona
- Jona, Switzerland
- CHF 45,760 – CHF 52,000
- Fachfrau/-mann Kundendialog EFZ
- IKEA
- Zürich, Spreitenbach, Switzerland
- CHF 45,000 – CHF 50,000
- Sachbearbeiter:in Kompetenz-Center Schaden
- Suva
- Basel, Switzerland
- CHF 70,000 – CHF 90,000
- Sachbearbeiter:in Kompetenz-Center Schaden 80 - 100 %
- Suva
- Bern, Switzerland
- CHF 70,000 – CHF 85,000
Customer Service & Support roles involve handling inquiries, resolving issues, and guiding clients through products or services—whether via phone, email, chat or social channels. Employers typically seek strong communication skills, patience under pressure, and the ability to document interactions accurately. These positions span contact centres, e-commerce platforms, software companies, and service-based businesses, ranging from entry-level representative roles to specialized customer success positions focused on account management and retention.
Customer Service & Support jobs by city
- Cebu City59
- São Paulo58
- Kolkata55
- Bengaluru54
- Cairo51
- Manila49
- Mexico City48
- Barcelona47
- Colombia45
- Sofia39
- Tokyo38
- Lisbon36
- Berlin35
- Belgrade34
- Gurugram33
- Cape Town33
Specialities in Customer Service & Support
Questions
What qualifications do I need to start in Customer Service & Support?
Most entry-level roles require a high school diploma or equivalent and expect strong verbal and written communication skills. Previous customer-facing experience helps but isn't always necessary—many employers provide on-the-job training for motivated candidates.
What happens during a typical day in Customer Service & Support?
Days involve handling inbound inquiries, troubleshooting problems, processing requests, and documenting interactions in company systems. The pace varies based on call volumes or ticket queues, so some shifts are steady while others involve rapid context-switching between different customer issues.
How much time do Customer Service & Support roles spend on calls versus other tasks?
This depends on the specific role and company. Contact centre agents may spend 80% of their shift on calls with breaks for admin work, while email-based support roles spend more time writing detailed responses and researching solutions.
What skills matter most in Customer Service & Support work?
Active listening and clarity matter most—understanding what a customer actually needs rather than what they initially describe. Product knowledge, problem-solving ability, and composure under stress are equally important for handling difficult situations effectively.
How do Customer Service & Support roles progress into management?
Typical progression moves from representative to senior or lead roles with small team oversight, then to supervisor or team lead positions managing multiple agents. Some advance into quality assurance, training, or customer success management with different responsibilities.
What's the difference between a contact centre agent and a customer success specialist?
Contact centre agents typically handle inbound inquiries and troubleshoot problems reactively. Customer success specialists focus on account management, proactively identifying upsell opportunities and ensuring clients achieve their goals with the product.
Are Customer Service & Support roles remote-friendly?
Many are, particularly email and chat support roles, though contact centre positions vary by employer. Some companies offer hybrid arrangements, while others require on-site work depending on the complexity of systems or team collaboration needs.
What working conditions should I expect in Customer Service & Support?
Roles often involve shift work including evenings and weekends, especially in contact centres. Agents spend extended periods at desks using computers and headsets, and must maintain focus during high-volume periods when handling back-to-back interactions.
How does customer support differ from customer success in Customer Service & Support work?
Support roles focus on solving immediate problems and answering questions when customers reach out. Success roles take a longer-term view, helping clients implement solutions, measuring their outcomes, and working to retain accounts through strategic guidance.
What tools and systems are used in Customer Service & Support roles?
Most roles use CRM systems to track interactions, ticketing software to manage queues, knowledge bases to find answers quickly, and communication platforms like phone systems or live chat. Some specialized roles use industry-specific software depending on the product being supported.