All jobsCustomer Service & Support
37 Customer Service & Support Jobs in Indonesia
Every shift brings different problems to solve, different people to help, different ways the day unfolds.
Average salary: IDR 140,394,595
Average salary
IDR 140,394,595
across 37 jobs
- CAREline Center Attendant
- Hilton
- Indonesia
- IDR 40,800,000 – IDR 50,400,000
- Key Accounts Executive (Customer Retention)
- Cartrack
- Jakarta, Indonesia
- IDR 60,000,000 – IDR 96,000,000
- Customer Experience Representative
- Intrepid Asia
- Yogyakarta, Indonesia
- IDR 48,000,000 – IDR 72,000,000
- Activation Specialist (Mekari Jurnal)
- Mekari
- Yogyakarta, Indonesia
- IDR 60,000,000 – IDR 96,000,000
- Customer Success Manager
- UiPath
- Indonesia
- IDR 300,000,000 – IDR 450,000,000
- Customer Service Executive
- Kerry
- Cikarang, Indonesia
- IDR 60,000,000 – IDR 90,000,000
- Food & Beverage Greeter
- Accor
- South Tangerang, Indonesia
- IDR 42,000,000 – IDR 54,000,000
- Site Support
- The Weir Group PLC
- Palu, Indonesia
- IDR 100,000,000 – IDR 150,000,000
- CRM & Call Center Coordinator
- Sampoerna Schools System
- Jakarta, Indonesia
- IDR 96,000,000 – IDR 144,000,000
- Desk Collection
- Cermati.com
- Jakarta, Indonesia
- IDR 72,000,000 – IDR 108,000,000
- Customer Relation (B2B)
- Cartrack
- Indonesia
- IDR 60,000,000 – IDR 84,000,000
- After Sales Manager
- Amway Inc. Alticor Inc.
- Jakarta, Indonesia
- IDR 120,000,000 – IDR 180,000,000
- Service Assistant
- United Overseas Bank
- Tangerang, Indonesia
- IDR 48,000,000 – IDR 72,000,000
- Customer Support Manager
- Motorola Solutions
- Jakarta, Indonesia
- IDR 300,000,000 – IDR 450,000,000
- Reservations Clerk
- Marriott International
- Bali, Indonesia
- IDR 30,000,000 – IDR 45,000,000
- Guest Relations Officer (Mandarin Speaker)
- Kempinski Hotels
- Bali, Indonesia
- IDR 60,000,000 – IDR 90,000,000
- Agent Support Senior Supervisor
- ATI Business Group
- Jakarta, Indonesia
- IDR 1,020,000,000 – IDR 1,440,000,000
- Complaint Handling Senior Analyst
- Cermati.com
- Jakarta, Indonesia
- IDR 144,000,000 – IDR 216,000,000
- SGD Intern
- IFF
- Jakarta, Indonesia
- IDR 48,000,000 – IDR 72,000,000
- Customer Service Officer
- Avery Dennison
- West Java, Indonesia
- IDR 54,000,000 – IDR 72,000,000
- Customer Service Officer
- Avery Dennison
- West Java, Indonesia
- IDR 54,000,000 – IDR 72,000,000
- Partner (Community) Engagement Intern
- StickEarn
- Jakarta, Indonesia
- IDR 30,000,000 – IDR 42,000,000
- Spa Receptionist
- Accor
- Jakarta, Indonesia
- IDR 54,000,000 – IDR 72,000,000
- Senior Customer Service Executive
- Avery Dennison
- Indonesia
- IDR 72,000,000 – IDR 108,000,000
- Senior Customer Solutions Manager, Customer Solutions Management, AWS
- Amazon.com
- Jakarta, Indonesia
- IDR 500,000,000 – IDR 800,000,000
- SDG Intern
- IFF
- Jakarta, Indonesia
- IDR 48,000,000 – IDR 72,000,000
- Customer Experience OTA Intern
- Flight Centre Travel Group
- Bali, Indonesia
- IDR 24,000,000 – IDR 36,000,000
- Activation Specialist (Mekari Talenta)
- Mekari
- Denpasar, Indonesia
- IDR 72,000,000 – IDR 108,000,000
- Reservation Agent
- AYANA Hospitality
- East Nusa Tenggara, Indonesia
- IDR 48,000,000 – IDR 72,000,000
- Account Director
- Marriott International
- Jakarta, Indonesia
- IDR 45,000,000 – IDR 70,000,000
- Customer Success Manager
- ByteDance
- Jakarta, Indonesia
- IDR 200,000,000 – IDR 300,000,000
- Quality Support Specialist
- ATI Business Group
- South Tangerang, Indonesia
- IDR 78,000,000 – IDR 108,000,000
- Account Management Intern
- Mekari
- Jakarta, Indonesia
- IDR 36,000,000 – IDR 60,000,000
- Call Center Agent
- AYANA Hospitality
- Jakarta, Indonesia
- IDR 48,000,000 – IDR 72,000,000
- Telephone Operator
- Marriott International
- Surabaya, Indonesia
- IDR 42,000,000 – IDR 54,000,000
- Customer Service Administrator
- CMA CGM
- Jakarta, Indonesia
- IDR 42,000,000 – IDR 60,000,000
- Customer Experience Retail (Kurir/Surveyor)
- Amar Bank
- Surabaya, Indonesia
- IDR 36,000,000 – IDR 60,000,000
Customer Service & Support roles involve handling inquiries, resolving issues, and guiding clients through products or services—whether via phone, email, chat or social channels. Employers typically seek strong communication skills, patience under pressure, and the ability to document interactions accurately. These positions span contact centres, e-commerce platforms, software companies, and service-based businesses, ranging from entry-level representative roles to specialized customer success positions focused on account management and retention.
Customer Service & Support jobs by city
- Cebu City59
- São Paulo58
- Kolkata55
- Bengaluru54
- Cairo51
- Manila49
- Mexico City48
- Barcelona47
- Colombia45
- Sofia39
- Tokyo38
- Lisbon36
- Berlin35
- Belgrade34
- Gurugram33
- Cape Town33
Specialities in Customer Service & Support
Questions
What qualifications do I need to start in Customer Service & Support?
Most entry-level roles require a high school diploma or equivalent and expect strong verbal and written communication skills. Previous customer-facing experience helps but isn't always necessary—many employers provide on-the-job training for motivated candidates.
What happens during a typical day in Customer Service & Support?
Days involve handling inbound inquiries, troubleshooting problems, processing requests, and documenting interactions in company systems. The pace varies based on call volumes or ticket queues, so some shifts are steady while others involve rapid context-switching between different customer issues.
How much time do Customer Service & Support roles spend on calls versus other tasks?
This depends on the specific role and company. Contact centre agents may spend 80% of their shift on calls with breaks for admin work, while email-based support roles spend more time writing detailed responses and researching solutions.
What skills matter most in Customer Service & Support work?
Active listening and clarity matter most—understanding what a customer actually needs rather than what they initially describe. Product knowledge, problem-solving ability, and composure under stress are equally important for handling difficult situations effectively.
How do Customer Service & Support roles progress into management?
Typical progression moves from representative to senior or lead roles with small team oversight, then to supervisor or team lead positions managing multiple agents. Some advance into quality assurance, training, or customer success management with different responsibilities.
What's the difference between a contact centre agent and a customer success specialist?
Contact centre agents typically handle inbound inquiries and troubleshoot problems reactively. Customer success specialists focus on account management, proactively identifying upsell opportunities and ensuring clients achieve their goals with the product.
Are Customer Service & Support roles remote-friendly?
Many are, particularly email and chat support roles, though contact centre positions vary by employer. Some companies offer hybrid arrangements, while others require on-site work depending on the complexity of systems or team collaboration needs.
What working conditions should I expect in Customer Service & Support?
Roles often involve shift work including evenings and weekends, especially in contact centres. Agents spend extended periods at desks using computers and headsets, and must maintain focus during high-volume periods when handling back-to-back interactions.
How does customer support differ from customer success in Customer Service & Support work?
Support roles focus on solving immediate problems and answering questions when customers reach out. Success roles take a longer-term view, helping clients implement solutions, measuring their outcomes, and working to retain accounts through strategic guidance.
What tools and systems are used in Customer Service & Support roles?
Most roles use CRM systems to track interactions, ticketing software to manage queues, knowledge bases to find answers quickly, and communication platforms like phone systems or live chat. Some specialized roles use industry-specific software depending on the product being supported.