Key Accounts Executive (Customer Retention)

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Key Accounts Executive (Customers Retention) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Manage and maintain relationships with existing customers.
• Proactively contact clients to introduce and explain the latest products, features, and services.
• Ensure customers fully understand and maximize the value of their current packages.
• Identify upselling and cross-selling opportunities within the existing client base.
• Provide consultative support to help customers optimize usage of our platform and services.
• Address customer queries, concerns, and service-related issues in a timely and professional manner.
• Collaborate with internal teams (e.g., Support, Operations, Product) to resolve client matters effectively.
• Maintain accurate records of customer interactions and updates in the CRM system.
• Achieve retention, engagement, and revenue growth targets.

Requirements

• Diploma or Degree in Business, Marketing, Communications, or related field.
• Must be Fluent in English (written & spoken).
• 1–3 years of experience in account management, customer success, or sales (preferred).
• Strong communication and interpersonal skills.
• Ability to build rapport and maintain long-term client relationships.
• Customer-centric mindset with a consultative approach.
• Self-motivated results-driven, and able to work independently.
• Comfortable making outbound calls and conducting client follow-ups.