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12 Customer Service Representatives Jobs in Indonesia
Daily work involves handling inquiries, troubleshooting problems, and maintaining composure through unpredictable call volumes and customer interactions.
Average salary: IDR 92,950,000
Average salary
IDR 92,950,000
across 10 jobs
- Customer Service Specialist
- Valmet
- Cikarang, Indonesia
- IDR 120,000,000 – IDR 180,000,000New
- Guest Services Agent
- Marriott International
- Jakarta, Indonesia
- IDR 48,000,000 – IDR 72,000,000New
- Senior Associate, Client Services Operation
- DBS Bank
- Indonesia
- IDR 200,000,000 – IDR 300,000,000New
- At Your Service Agent
- Marriott International
- Jakarta, Indonesia
- IDR 48,000,000 – IDR 60,000,000New
- Service Executive
- United Overseas Bank
- Indonesia
- IDR 96,000,000 – IDR 144,000,000New
- Cluster Reservation Agent
- Marriott International
- Surabaya, Indonesia
- IDR 48,000,000 – IDR 72,000,000New
- Rooms Controller
- Marriott International
- Bali, Indonesia
- IDR 54,000,000 – IDR 72,000,000New
- Customer Service Officer
- Avery Dennison
- West Java, Indonesia
- IDR 45,000,000 – IDR 70,000,000New
- Customer Service Officer
- Avery Dennison
- West Java, Indonesia
- IDR 45,000,000 – IDR 65,000,000New
- Customer Service Agent
- 沐瞳科技 (MOONTON Games)
- Jakarta, Indonesia
- IDR 48,000,000 – IDR 72,000,000
- Sales & Service Officer
- PT Bank Danamon Indonesia Tbk
- Denpasar, Indonesia
- Spa Reservation Specialist
- Marriott International
- Bali, Indonesia
Customer service representatives respond to customer inquiries through phone, email, or chat, documenting interactions and resolving issues or escalating them appropriately. Employers typically require strong communication skills, patience, and the ability to work independently while following company protocols. Most roles sit within customer support departments of retail, finance, hospitality, or technology companies, ranging from entry-level positions to specialized tiers handling complex accounts or mentoring newer team members.
Customer Service Representatives jobs by city
- San Francisco62
- São Paulo15
- Colombia13
- Paraná13
- Budapest13
- Guwahati10
- Thessaloníki9
- San José9
- Mohali9
- Porto8
- Barcelona8
- Dubai7
- Cairo7
- Sofia7
- Prague6
- Para6
More in Customer Service & Support
Questions
What experience do you need to start as a customer service representative?
Most positions require only a high school diploma or equivalent and no prior experience. Employers look for clear communication, reliability, and the ability to follow instructions rather than specialized knowledge.
What does a typical shift look like?
Shifts involve answering incoming contacts, documenting details in systems, resolving straightforward problems, and escalating complex issues to specialists. Time between calls is minimal, and handling multiple channels simultaneously is common in many roles.
What skills matter most for this work?
Active listening, patience, and clear explanation are essential. The ability to stay calm during difficult interactions and navigate computer systems quickly separates stronger performers from others.
How do customer service roles lead to other positions?
Representatives often move into team lead, quality assurance, or specialist roles within the same organization. Some transition to sales, technical support, or training after building product knowledge and communication experience.
Are these roles typically full-time or part-time?
Both structures exist, though full-time positions are more common. Schedules often include evenings, weekends, and holidays depending on the industry and company needs.
What's the difference between customer service and technical support?
Customer service representatives handle general inquiries, billing, or account issues, while technical support specialists diagnose and resolve product or software problems. Technical roles usually require specific product knowledge or certification.
How much time is spent on the phone versus other channels?
This depends on the employer and role. Some positions focus primarily on calls, while others blend phone, email, chat, and social media support throughout the day.
What training do new representatives typically receive?
Most employers provide 1-4 weeks of formal training covering company policies, products, systems, and call handling procedures before representatives work independently. Ongoing coaching continues for several months.
Can you work from home as a customer service representative?
Many companies now offer remote customer service positions, though some require on-site work or hybrid arrangements. Remote availability has expanded significantly across industries.
What makes this work difficult for most people?
Handling upset or demanding customers repeatedly, meeting call time targets, and maintaining focus through high-volume days challenge many representatives. Limited break time and repetitive problem-solving can wear on some workers.