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13 Customer Service Representatives Jobs in Guatemala
Daily work involves handling inquiries, troubleshooting problems, and maintaining composure through unpredictable call volumes and customer interactions.
Average salary: GTQ 78,500
Average salary
GTQ 78,500
across 6 jobs
- Collections Representative
- TSI - Transworld Systems
- Guatemala City, Guatemala
- GTQ 72,000 – GTQ 96,000
- Asesor de Cobros
- Allied Global
- Guatemala City, Guatemala
- GTQ 54,000 – GTQ 66,000
- Senior Representative, Customer Contact Center
- Whirlpool Corporation
- Nuevo León, Guatemala
- MXN 144,000 – MXN 216,000
- Remote Patient Scheduling Specialist
- Resolv Global
- Monterrey, Nuevo León
- $10,000
- Outbound Patient Scheduling Representative
- Resolv Global
- Monterrey, Nuevo León
- MXN 10,000
- Customer Service Senior Representative
- Puma Energy
- Guatemala, Guatemala
- GTQ 18,000 – GTQ 24,000
- Bilingual Customer Service Representative
- Resolv Global
- Monterrey, Nuevo León
- $10,000
- Experience Care Executive
- Tigo Guatemala
- Guatemala City, Guatemala
- GTQ 144,000 – GTQ 216,000
- Customer Ops Coordinator
- Lenovo
- Monterrey, Nuevo León
- MXN 300,000 – MXN 420,000
- Customer Service Associate
- Capgemini
- Guatemala City, Guatemala
- GTQ 54,000 – GTQ 72,000
- Bilingual Patient Services Representative
- Resolv Global
- Monterrey, Nuevo León
- MXN 144,000 – MXN 216,000
- Asesor de Servicios Banca Remota
- BBVA
- Monterrey, Mexico +1 more
- MXN 200,000 – MXN 300,000
- Customer Service Agent
- Five Star Solutions
- Guatemala City, Guatemala
- GTQ 54,000 – GTQ 72,000
Customer service representatives respond to customer inquiries through phone, email, or chat, documenting interactions and resolving issues or escalating them appropriately. Employers typically require strong communication skills, patience, and the ability to work independently while following company protocols. Most roles sit within customer support departments of retail, finance, hospitality, or technology companies, ranging from entry-level positions to specialized tiers handling complex accounts or mentoring newer team members.
Customer Service Representatives jobs by city
- Cebu City38
- Cairo38
- Mexico City35
- Kolkata35
- Manila32
- São Paulo30
- Barcelona28
- Colombia28
- Bengaluru25
- Cape Town23
- Sofia21
- Warsaw21
- Tbilisi21
- Tokyo21
- Berlin20
- Pune19
More in Customer Service & Support
Questions
What experience do you need to start as a customer service representative?
Most positions require only a high school diploma or equivalent and no prior experience. Employers look for clear communication, reliability, and the ability to follow instructions rather than specialized knowledge.
What does a typical shift look like?
Shifts involve answering incoming contacts, documenting details in systems, resolving straightforward problems, and escalating complex issues to specialists. Time between calls is minimal, and handling multiple channels simultaneously is common in many roles.
What skills matter most for this work?
Active listening, patience, and clear explanation are essential. The ability to stay calm during difficult interactions and navigate computer systems quickly separates stronger performers from others.
How do customer service roles lead to other positions?
Representatives often move into team lead, quality assurance, or specialist roles within the same organization. Some transition to sales, technical support, or training after building product knowledge and communication experience.
Are these roles typically full-time or part-time?
Both structures exist, though full-time positions are more common. Schedules often include evenings, weekends, and holidays depending on the industry and company needs.
What's the difference between customer service and technical support?
Customer service representatives handle general inquiries, billing, or account issues, while technical support specialists diagnose and resolve product or software problems. Technical roles usually require specific product knowledge or certification.
How much time is spent on the phone versus other channels?
This depends on the employer and role. Some positions focus primarily on calls, while others blend phone, email, chat, and social media support throughout the day.
What training do new representatives typically receive?
Most employers provide 1-4 weeks of formal training covering company policies, products, systems, and call handling procedures before representatives work independently. Ongoing coaching continues for several months.
Can you work from home as a customer service representative?
Many companies now offer remote customer service positions, though some require on-site work or hybrid arrangements. Remote availability has expanded significantly across industries.
What makes this work difficult for most people?
Handling upset or demanding customers repeatedly, meeting call time targets, and maintaining focus through high-volume days challenge many representatives. Limited break time and repetitive problem-solving can wear on some workers.