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40 Customer Service Representatives Jobs in Malaysia
Daily work involves handling inquiries, troubleshooting problems, and maintaining composure through unpredictable call volumes and customer interactions.
Average salary: MYR 43,402
Average salary
MYR 43,402
across 40 jobs
- Experienced Customer Support Officer
- Toll Group
- Bayan Lepas, Malaysia
- MYR 38,400 – MYR 50,400
- Customer Service Officer (Night & Morning Shift Alternative)
- Toll Group
- Bayan Lepas, Malaysia
- MYR 30,000 – MYR 42,000
- Customer Care Advisor (Night Shift)
- Deutsche Post DHL
- Kuala Lumpur, Malaysia
- MYR 30,000 – MYR 36,000
- Executive - Business Channels (Operations & Customer Service)
- Hong Leong Bank Berhad
- Sandakan, Malaysia
- MYR 30,000 – MYR 45,000
- Associate - Customer Service (Korean Speaker)
- Sutherland
- Kuala Lumpur, Malaysia
- MYR 36,000 – MYR 48,000
- Executive - Business Channel (Operations & Customer Service)
- Hong Leong Bank Berhad
- Kota Kinabalu, Malaysia
- MYR 28,800 – MYR 38,400
- Executive, Industrial Projects (Customer Service)
- Deutsche Post DHL
- Bintulu, Malaysia
- MYR 36,000 – MYR 48,000
- Customer Contact Management Senior Analyst
- Sanofi
- Petaling Jaya, Malaysia
- MYR 72,000 – MYR 108,000
- Customer Support Specialist
- Informa Group Plc.
- Penang, Malaysia
- MYR 30,000 – MYR 45,000
- Part Time Traffic Counter
- PRISM+
- Klang, Malaysia
- MYR 24,960 – MYR 31,200
- Inbound Virtual Relationship Manager
- Standard Chartered
- Bukit Jalil, Malaysia
- MYR 45,000 – MYR 65,000
- Tier 1 Support Specialist
- Odaseva
- Kuala Lumpur, Malaysia
- MYR 30,000 – MYR 45,000
- Associate - HCM Client Support
- PwC
- Malaysia
- MYR 36,000 – MYR 54,000
- Hygiene Service Technician (Contract 6 months)
- Rentokil Initial
- Ipoh, Malaysia
- MYR 21,600 – MYR 26,400
- Senior Customer Service Representative
- Emerson
- Bayan Lepas, Malaysia
- MYR 36,000 – MYR 48,000
- Consultant, Customer Service
- Sutherland
- Kuala Lumpur, Malaysia
- MYR 30,000 – MYR 42,000
- Customer Service Associate (Japanese Speaker)
- Sutherland
- Kuala Lumpur, Malaysia
- MYR 36,000 – MYR 48,000
- Customer Service Assistant
- Lendlease
- Selangor, Malaysia
- MYR 28,800 – MYR 36,000
- Customer Services Specialist
- Avery Dennison
- Shah Alam, Malaysia
- MYR 30,000 – MYR 45,000
- Inbound Virtual Relationship Manager
- Standard Chartered
- Bukit Jalil, Malaysia
- MYR 45,000 – MYR 65,000
- Customer Care Advisor
- Deutsche Post DHL
- Kuala Lumpur, Malaysia
- MYR 36,000 – MYR 50,400
- Executive - Business Channels (Operations & Customer Service)
- Hong Leong Bank Berhad
- Miri, Malaysia
- MYR 30,000 – MYR 42,000
- Service Success Specialist
- Grab
- Petaling Jaya, Malaysia
- MYR 54,000 – MYR 72,000
- Client Success Specialist (Japanese)
- Axi
- Malaysia
- MYR 45,000 – MYR 60,000
- Reservation Sales Agent
- Marriott International
- Kuala Lumpur, Malaysia
- MYR 30,000 – MYR 42,000
- Search Operation Specialist - German Speaking
- TikTok
- Kuala Lumpur, Malaysia
- MYR 45,000 – MYR 65,000
- Commodity Management Associate
- Celestica
- George Town, Malaysia
- MYR 30,000 – MYR 45,000
- Client Care Executive
- Standard Chartered
- Petaling Jaya, Malaysia
- MYR 36,000 – MYR 54,000
- Customer Service Associate
- Lalamove
- Kuala Lumpur, Malaysia
- MYR 24,000 – MYR 36,000
- Envoy, Concierge
- KPJ Healthcare
- Kuching, Malaysia
- MYR 26,400 – MYR 36,000
- Specialist, Customer Service, SEA
- Entegris
- Kulim, Malaysia
- MYR 48,000 – MYR 72,000
- Content Quality and Evaluation Specialist Graduate
- TikTok
- Kuala Lumpur, Malaysia
- MYR 42,000 – MYR 60,000
- Executive - Business Channels (Operations & Customer Service)
- Hong Leong Bank Berhad
- Mersing, Malaysia
- MYR 24,000 – MYR 36,000
- Content Quality and Evaluation Specialist Graduate (Nepali)
- TikTok
- Kuala Lumpur, Malaysia
- MYR 36,000 – MYR 48,000
- Senior Customer Service Representative
- Arrow Electronics
- George Town, Malaysia
- MYR 36,000 – MYR 54,000
- Employee Experience Operations Travel & Expense Specialist (Mandarin Speaker)
- Roche
- Petaling Jaya, Malaysia
- MYR 45,000 – MYR 65,000
- Negotiator, CCO SCR - Secured Collections MY
- CIMB
- Malaysia
- MYR 36,000 – MYR 54,000
- Negotiator, CCO ACR - Auto Collections MY
- CIMB
- Malaysia
- MYR 36,000 – MYR 50,400
- Agent - Ocean Export Customer Service
- Expeditors
- Petaling Jaya, Malaysia
- MYR 36,000 – MYR 54,000
- Customer Service Officer, Care Chemicals - Thai Speaking
- BASF
- Petaling Jaya, Malaysia
- MYR 48,000 – MYR 72,000
Customer service representatives respond to customer inquiries through phone, email, or chat, documenting interactions and resolving issues or escalating them appropriately. Employers typically require strong communication skills, patience, and the ability to work independently while following company protocols. Most roles sit within customer support departments of retail, finance, hospitality, or technology companies, ranging from entry-level positions to specialized tiers handling complex accounts or mentoring newer team members.
Customer Service Representatives jobs by city
- Cebu City38
- Cairo38
- Mexico City35
- Kolkata35
- Manila32
- São Paulo30
- Barcelona28
- Colombia28
- Bengaluru25
- Cape Town23
- Sofia21
- Warsaw21
- Tbilisi21
- Tokyo21
- Berlin20
- Pune19
More in Customer Service & Support
Questions
What experience do you need to start as a customer service representative?
Most positions require only a high school diploma or equivalent and no prior experience. Employers look for clear communication, reliability, and the ability to follow instructions rather than specialized knowledge.
What does a typical shift look like?
Shifts involve answering incoming contacts, documenting details in systems, resolving straightforward problems, and escalating complex issues to specialists. Time between calls is minimal, and handling multiple channels simultaneously is common in many roles.
What skills matter most for this work?
Active listening, patience, and clear explanation are essential. The ability to stay calm during difficult interactions and navigate computer systems quickly separates stronger performers from others.
How do customer service roles lead to other positions?
Representatives often move into team lead, quality assurance, or specialist roles within the same organization. Some transition to sales, technical support, or training after building product knowledge and communication experience.
Are these roles typically full-time or part-time?
Both structures exist, though full-time positions are more common. Schedules often include evenings, weekends, and holidays depending on the industry and company needs.
What's the difference between customer service and technical support?
Customer service representatives handle general inquiries, billing, or account issues, while technical support specialists diagnose and resolve product or software problems. Technical roles usually require specific product knowledge or certification.
How much time is spent on the phone versus other channels?
This depends on the employer and role. Some positions focus primarily on calls, while others blend phone, email, chat, and social media support throughout the day.
What training do new representatives typically receive?
Most employers provide 1-4 weeks of formal training covering company policies, products, systems, and call handling procedures before representatives work independently. Ongoing coaching continues for several months.
Can you work from home as a customer service representative?
Many companies now offer remote customer service positions, though some require on-site work or hybrid arrangements. Remote availability has expanded significantly across industries.
What makes this work difficult for most people?
Handling upset or demanding customers repeatedly, meeting call time targets, and maintaining focus through high-volume days challenge many representatives. Limited break time and repetitive problem-solving can wear on some workers.