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20 Customer Service Representatives Jobs in Czechia
Daily work involves handling inquiries, troubleshooting problems, and maintaining composure through unpredictable call volumes and customer interactions.
Average salary: CZK 2,184,621
Average salary
CZK 2,184,621
across 19 jobs
- Digital Customer Success Associate
- Emplifi
- Prague, Czechia
- CZK 600,000 – CZK 800,000
- Customer Experience Agent
- Maersk
- Prague, Czechia
- CZK 384,000 – CZK 504,000
- Administrative Support for Customer Service – Pharmacy Area
- Paul Hartmann AG
- Brno, Czechia
- CZK 457,600
- Customer Success Engineer - YouTrack
- JetBrains
- Berlin, Madrid +4 more
- €45,000 – €65,000
- Freelance Medical Customer Service Representative
- Clariness GmbH
- Czechia
- CZK 728,000 – CZK 936,000
- Specialista péče o zákazníky
- Twisto
- Prague, Czechia
- CZK 32,250,000
- Groups Specialist - German Speaking
- HX Expeditions
- Prague, Czechia
- CZK 550,000 – CZK 700,000
- Garanční technik - Mobility Aftermarket (Automotive)
- Bosch Group
- Prague, Czechia
- CZK 540,000 – CZK 720,000
- Podpora oddělení Automotive, hot-line pro autoservisy – Student
- Bosch Group
- Czechia
- CZK 405,600 – CZK 457,600
- Associate, Customer Service Representative with German
- Kyndryl
- Brno, Czechia
- CZK 408,000 – CZK 504,000
- Customer Care Coordinator
- Eurowag
- Prague, Czechia
- CZK 384,000 – CZK 504,000
- Technical Support Engineer
- Tatum
- Brno, Czechia
- CZK 600,000 – CZK 850,000
- Junior Customer Service Specialist
- Allegro
- Ostrava, Czechia
- CZK 360,000 – CZK 432,000
- Telefonická registrace škod
- Allianz
- Prague, Czechia
- CZK 270,400 – CZK 332,800
- Customer Service Operator
- Provident Financial s.r.o.
- Brno, Czechia
- CZK 72,000 – CZK 108,000
- Customer Support
- Purple Technology
- Brno, Czechia
- CZK 420,000 – CZK 540,000
- Customer Support Specialist
- Keen Software House
- Prague, Czechia
- CZK 550,000 – CZK 750,000
- Customer Support Specialist - Technical
- Red Hat
- Brno, Czechia
- CZK 420,000 – CZK 550,000
- Servisní poradce - administrativní pracovník
- Carrier
- Czechia
- CZK 540,000 – CZK 720,000
- Customer Support Specialist
- Hedepy
- Czechia
- CZK 420,000 – CZK 540,000
Customer service representatives respond to customer inquiries through phone, email, or chat, documenting interactions and resolving issues or escalating them appropriately. Employers typically require strong communication skills, patience, and the ability to work independently while following company protocols. Most roles sit within customer support departments of retail, finance, hospitality, or technology companies, ranging from entry-level positions to specialized tiers handling complex accounts or mentoring newer team members.
Customer Service Representatives jobs by city
- Cebu City38
- Cairo38
- Mexico City35
- Kolkata35
- Manila32
- São Paulo30
- Barcelona28
- Colombia28
- Bengaluru25
- Cape Town23
- Sofia21
- Warsaw21
- Tbilisi21
- Tokyo21
- Berlin20
- Pune19
More in Customer Service & Support
Questions
What experience do you need to start as a customer service representative?
Most positions require only a high school diploma or equivalent and no prior experience. Employers look for clear communication, reliability, and the ability to follow instructions rather than specialized knowledge.
What does a typical shift look like?
Shifts involve answering incoming contacts, documenting details in systems, resolving straightforward problems, and escalating complex issues to specialists. Time between calls is minimal, and handling multiple channels simultaneously is common in many roles.
What skills matter most for this work?
Active listening, patience, and clear explanation are essential. The ability to stay calm during difficult interactions and navigate computer systems quickly separates stronger performers from others.
How do customer service roles lead to other positions?
Representatives often move into team lead, quality assurance, or specialist roles within the same organization. Some transition to sales, technical support, or training after building product knowledge and communication experience.
Are these roles typically full-time or part-time?
Both structures exist, though full-time positions are more common. Schedules often include evenings, weekends, and holidays depending on the industry and company needs.
What's the difference between customer service and technical support?
Customer service representatives handle general inquiries, billing, or account issues, while technical support specialists diagnose and resolve product or software problems. Technical roles usually require specific product knowledge or certification.
How much time is spent on the phone versus other channels?
This depends on the employer and role. Some positions focus primarily on calls, while others blend phone, email, chat, and social media support throughout the day.
What training do new representatives typically receive?
Most employers provide 1-4 weeks of formal training covering company policies, products, systems, and call handling procedures before representatives work independently. Ongoing coaching continues for several months.
Can you work from home as a customer service representative?
Many companies now offer remote customer service positions, though some require on-site work or hybrid arrangements. Remote availability has expanded significantly across industries.
What makes this work difficult for most people?
Handling upset or demanding customers repeatedly, meeting call time targets, and maintaining focus through high-volume days challenge many representatives. Limited break time and repetitive problem-solving can wear on some workers.