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77 Customer Service Representatives Jobs in Australia
Daily work involves handling inquiries, troubleshooting problems, and maintaining composure through unpredictable call volumes and customer interactions.
Average salary: A$66,245
Average salary
A$66,245
across 71 jobs
- Customer Support Consultant
- Healthengine
- Perth, Australia
- A$65,000 – A$75,000
- Service Advisor
- Eagers Automotive
- South Australia, Australia
- A$80,000 – A$100,000
- Junior Implementation Specialist
- Zeller
- Sydney, Australia
- A$65,000 – A$75,000
- Customer Service Officer
- Korvest Ltd
- Sydney
- A$67,000 – A$75,000
- Resident Concierge
- ARCAN Capital
- Macon, Rutland +3 more
- $24,960 – $31,200
- Adjoint dans un bureau de poste
- Canada Post / Postes Canada
- Palmerston, Australia
- C$40,000
- Post Office Assistant
- Canada Post / Postes Canada
- Palmerston, Australia
- C$42,000
- Customer Service Representative
- Visy
- North Melbourne, Australia
- A$65,000 – A$75,000
- Night Auditor
- TFE Hotels
- Docklands, Australia
- A$56,000 – A$62,000
- Customer Service Officer
- Certis Australia
- Brisbane, Australia
- A$58,240 – A$72,800
- Customer Care Coordinator
- WS Audiology
- Naracoorte, Australia
- A$55,000 – A$65,000
- Lucky North Representative
- Delaware North
- Darwin, Australia
- A$52,000 – A$62,400
- Customer Service Representative
- XPENG
- Melbourne, Australia
- A$65,000 – A$75,000
- Client Service Intern
- Guidepoint
- Sydney, Australia
- A$62,400 – A$72,800
- Guest Experience Officer
- Belgravia Health & Leisure Group Pty Ltd
- Belmont, Australia
- A$52,000 – A$62,400
- Guest Experience Officer
- Belgravia Health & Leisure Group Pty Ltd
- Wyoming, Australia
- A$49,920 – A$62,400
- Customer Service Team Member
- Bunnings
- Mentone, Australia
- A$58,000
- Customer Service Specialist
- Great Southern Bank
- Capalaba, Australia
- A$54,080 – A$62,400
- Technical Specialist - Runva Truganina
- GPC Asia Pacific
- Truganina, Australia
- A$65,000 – A$75,000
- Member Sales & Service Consultant - Customer Hub
- People First Bank
- South Australia, Australia
- A$55,000 – A$65,000
- Customer Care Coordinator
- WS Audiology
- Mansfield, Australia
- A$52,000 – A$60,000
- Customer Service Officer - Contract Role
- dormakaba
- Hallam, Australia
- A$55,000 – A$65,000
- Senior Customer Success Engineer
- Palo Alto Networks
- Melbourne, Brisbane +4 more, Australia
- A$130,000 – A$160,000
- Customer Service Team Member
- ForHealth Group
- Perth, Australia
- A$55,000 – A$65,000
- Customer Service Team Member
- ForHealth Group
- Brisbane, Australia
- A$52,000 – A$58,000
- Customer Retention Specialist - Japanese Speaker
- TeamViewer Germany GmbH
- Adelaide, Australia
- A$65,000 – A$80,000
- Customer Service Team Member
- ForHealth Group
- Leichhardt, Australia
- A$48,000 – A$55,000
- Customer Advisor
- Bupa
- Brisbane, Australia
- A$65,000 – A$75,000
- Customer Advisor
- Bupa
- Melbourne, Australia
- A$65,000 – A$75,000
- Customer Resolution Representative
- IKEA
- Perth, Australia
- A$84,000
- Customer Banking Specialist
- Commonwealth Bank
- Chadstone
- A$55,000 – A$65,000
- Service Advisor
- CMV Group
- Christies Beach, Australia
- A$55,000 – A$70,000
- Support Member Service Consultant
- People First Bank
- South Australia, Australia
- A$52,000 – A$62,400
- Customer Service Advisor
- Westpac
- South Australia, Australia
- A$50,000 – A$58,000
- Customer Service Officer
- Westpac
- South Australia, Australia
- A$45,000 – A$55,000
- Customer Service Agent
- NEXTDC
- Darwin, Australia
- A$55,000 – A$65,000
- Customer Advocacy Specialist
- Qantas
- Melbourne, Australia
- A$70,000 – A$90,000
- Senior Customer Advocacy Specialist
- Qantas
- Melbourne, Australia
- A$90,000 – A$110,000
- Vetera Support Coordinator
- Greencross Vets
- North Ryde, Australia
- A$75,000 – A$90,000
- eStores Curbie
- H-E-B View Texas
- New South Wales, Australia
- $24,960 – $31,200
- Contact Centre Team Member
- International Convention Centre Sydney (ICC Sydney)
- Sydney, Australia
- A$60,000 – A$70,000
- Foreign Exchange Consultant
- Crown Currency Exchange
- Adelaide, Australia
- A$72,220 – A$72,240
- Customer Banking Specialist Relief
- Commonwealth Bank
- Devonport, Australia
- A$90,000
- Customer Service Advisor - Critical Incident Desk
- City Facilities Management Australia
- Mulgrave, Australia
- A$55,000 – A$65,000
- Client Success Associate
- Gartner
- North Sydney, Australia
- A$60,000 – A$75,000
- Store Support Associate
- The Home Depot
- Hobart, Merrillville
- $29,120 – $35,360
- Customer Service Officer
- Cabrini HEALTH
- Malvern, Australia
- A$58,240 – A$70,720
- Banking Consultant
- ANZ Banking Group Limited
- South Australia, Australia
- A$45,000 – A$55,000
- Customer Care Representative
- Demant
- South Australia, Australia
- A$55,000 – A$65,000
- Client Care Consultant
- Cullen Jewellery
- Kew, Australia
- A$55,000 – A$65,000
Customer service representatives respond to customer inquiries through phone, email, or chat, documenting interactions and resolving issues or escalating them appropriately. Employers typically require strong communication skills, patience, and the ability to work independently while following company protocols. Most roles sit within customer support departments of retail, finance, hospitality, or technology companies, ranging from entry-level positions to specialized tiers handling complex accounts or mentoring newer team members.
Customer Service Representatives jobs by city
- Cebu City38
- Cairo38
- Mexico City35
- Kolkata35
- Manila32
- São Paulo30
- Barcelona28
- Colombia28
- Bengaluru25
- Cape Town23
- Sofia21
- Warsaw21
- Tbilisi21
- Tokyo21
- Berlin20
- Pune19
More in Customer Service & Support
Questions
What experience do you need to start as a customer service representative?
Most positions require only a high school diploma or equivalent and no prior experience. Employers look for clear communication, reliability, and the ability to follow instructions rather than specialized knowledge.
What does a typical shift look like?
Shifts involve answering incoming contacts, documenting details in systems, resolving straightforward problems, and escalating complex issues to specialists. Time between calls is minimal, and handling multiple channels simultaneously is common in many roles.
What skills matter most for this work?
Active listening, patience, and clear explanation are essential. The ability to stay calm during difficult interactions and navigate computer systems quickly separates stronger performers from others.
How do customer service roles lead to other positions?
Representatives often move into team lead, quality assurance, or specialist roles within the same organization. Some transition to sales, technical support, or training after building product knowledge and communication experience.
Are these roles typically full-time or part-time?
Both structures exist, though full-time positions are more common. Schedules often include evenings, weekends, and holidays depending on the industry and company needs.
What's the difference between customer service and technical support?
Customer service representatives handle general inquiries, billing, or account issues, while technical support specialists diagnose and resolve product or software problems. Technical roles usually require specific product knowledge or certification.
How much time is spent on the phone versus other channels?
This depends on the employer and role. Some positions focus primarily on calls, while others blend phone, email, chat, and social media support throughout the day.
What training do new representatives typically receive?
Most employers provide 1-4 weeks of formal training covering company policies, products, systems, and call handling procedures before representatives work independently. Ongoing coaching continues for several months.
Can you work from home as a customer service representative?
Many companies now offer remote customer service positions, though some require on-site work or hybrid arrangements. Remote availability has expanded significantly across industries.
What makes this work difficult for most people?
Handling upset or demanding customers repeatedly, meeting call time targets, and maintaining focus through high-volume days challenge many representatives. Limited break time and repetitive problem-solving can wear on some workers.