All jobsCustomer Service & SupportCustomer Service Representatives
60 Customer Service Representatives Jobs in China
Daily work involves handling inquiries, troubleshooting problems, and maintaining composure through unpredictable call volumes and customer interactions.
Average salary: CNY 99,396
Average salary
CNY 99,396
across 56 jobs
- Service Specialist
- Vaisala
- Beijing, China
- CNY 120,000 – CNY 180,000
- Client Services Associate
- TransPerfect
- Shanghai, China
- CNY 120,000 – CNY 180,000
- 交付实习生（浙江大区）
- XPENG
- Hangzhou, Ningbo +3 more, China
- CNY 48,000 – CNY 72,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 60,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 交付专家（浙江大区）
- XPENG
- Hangzhou, Wenzhou +1 more, China
- CNY 80,000 – CNY 120,000
- 用户运营顾问
- NIO
- Shijiazhuang, China
- CNY 72,000 – CNY 108,000
- Brokerage Assist Specialist
- UPS
- Cheung Sha Wan
- HKD 264,000 – HKD 360,000
- Lead Logistics CX & Operations Specialist Korean Speaker
- Maersk
- Qingdao, China
- CNY 96,000 – CNY 144,000
- Production Agent L1
- Wipro Limited
- Dalian, China
- CNY 48,000 – CNY 72,000
- Production Specialist L1
- Wipro Limited
- Dalian, China
- CNY 60,000 – CNY 90,000
- 交付实习生（浙江大区）
- XPENG
- Hangzhou, Ningbo +3 more, China
- CNY 39,000 – CNY 65,000
- 交付实习生（苏皖大区）
- XPENG
- Nanjing, Suzhou +4 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（深闽大区）
- XPENG
- China
- CNY 36,000 – CNY 48,000
- 售后实习生（深闽大区）
- XPENG
- Shenzhen, Dongguan +2 more, China
- CNY 36,000 – CNY 48,000
- 交付实习生（湘鄂赣大区）
- XPENG
- Wuhan, Changsha, China
- CNY 24,000 – CNY 36,000
- 交付专家/主管（西南）
- XPENG
- Chengdu, Kunming, China
- CNY 96,000 – CNY 144,000
- 小米汽车交付实习生
- 小米科技 Xiaomi Technology
- Shenzhen, Dongguan, China
- CNY 48,000 – CNY 72,000
- Service Specialist
- Ecolab
- Macau
- MOP 240,000 – MOP 360,000
- 顾客关系部员工
- IKEA
- Qingdao, China
- CNY 48,000 – CNY 60,000
- Contact Centre Representative II
- HSBC Group
- Foshan, China
- CNY 72,000 – CNY 96,000
- Client Services Associate
- Interactive Brokers Group
- Shanghai, China
- CNY 180,000 – CNY 240,000
- 空间运营实习生
- NIO
- Yiwu, Jinhua, China
- CNY 36,000 – CNY 48,000
- 空间运营实习生
- NIO
- Hohhot
- CNY 39,000 – CNY 65,000
- Customer Service Representative
- Koch
- Shenzhen, China
- CNY 96,000 – CNY 144,000
- Lead Logistics CX & Operations Specialist Korean Speaker
- Maersk
- Qingdao, China
- CNY 80,000 – CNY 120,000
- 商场入口处员工
- IKEA
- Qingdao, China
- CNY 48,000 – CNY 60,000
- Freelance Game LQA Tester (Simplified Chinese to Russian)
- TransPerfect
- Hangzhou, China
- CNY 312,000 – CNY 520,000
- Visa Consultant
- CIBT
- Ningde, China
- CNY 60,000 – CNY 90,000
- 海外在线技术支持 - 日语、韩语、葡语、西语
- Bambu Lab
- Shenzhen, Wuhan, China
- CNY 84,000 – CNY 108,000
- Customer Service Representative
- EATON
- Xi’an, China
- CNY 80,000 – CNY 120,000
- Client Service Specialist
- Citi
- Kowloon City
- HKD 264,000 – HKD 360,000
- Customer Service Case Resolution Representative
- UPS
- Hefei, China
- CNY 48,000 – CNY 60,000
- GBS Senior Customer Service Representative
- UPS
- Hefei, China
- CNY 60,000 – CNY 90,000
- Customer Support Engineer 3
- KLA
- Chongqing, China
- CNY 200,000 – CNY 350,000
- Branch VRM
- HSBC
- Hangzhou, China
- CNY 200,000 – CNY 300,000
- Representative, Customer Success
- Dun & Bradstreet
- Changsha, China
- CNY 80,000 – CNY 120,000
- 日语客服代表
- Amazon.com
- Dalian, China
- CNY 60,000 – CNY 84,000
- 风控审核专员
- 深圳市天创进科技有限公司 HelloTalk
- Shenzhen, China
- CNY 72,000 – CNY 108,000
- 内容审核
- 深圳市天创进科技有限公司 HelloTalk
- Shenzhen, China
- CNY 72,000 – CNY 108,000
- Senior Client Service Representative
- ADP
- Taiwan
- TWD 900,000 – TWD 1,200,000
- Tech Support Engineer
- HP
- Dalian, China
- CNY 100,000 – CNY 150,000
- Account Processor
- HSBC Group
- Foshan, China
- CNY 60,000 – CNY 84,000
- GBS Customer Service Rep
- UPS
- Hefei, China
- CNY 60,000 – CNY 90,000
- Customer Service Representative
- UPS
- Hefei, China
- CNY 80,000 – CNY 120,000
- English Customer Service - Technical Support
- Tiger Brokers
- Beijing, China
- CNY 150,000 – CNY 250,000
- Contact Centre Representative II
- HSBC Group
- Foshan, China
- CNY 60,000 – CNY 90,000
- Customer Service Representative
- UPS
- Hefei, China
- CNY 48,000 – CNY 72,000
Customer service representatives respond to customer inquiries through phone, email, or chat, documenting interactions and resolving issues or escalating them appropriately. Employers typically require strong communication skills, patience, and the ability to work independently while following company protocols. Most roles sit within customer support departments of retail, finance, hospitality, or technology companies, ranging from entry-level positions to specialized tiers handling complex accounts or mentoring newer team members.
Customer Service Representatives jobs by city
- Cebu City38
- Cairo38
- Mexico City35
- Kolkata35
- Manila32
- São Paulo30
- Barcelona28
- Colombia28
- Bengaluru25
- Cape Town23
- Sofia21
- Warsaw21
- Tbilisi21
- Tokyo21
- Berlin20
- Pune19
More in Customer Service & Support
Questions
What experience do you need to start as a customer service representative?
Most positions require only a high school diploma or equivalent and no prior experience. Employers look for clear communication, reliability, and the ability to follow instructions rather than specialized knowledge.
What does a typical shift look like?
Shifts involve answering incoming contacts, documenting details in systems, resolving straightforward problems, and escalating complex issues to specialists. Time between calls is minimal, and handling multiple channels simultaneously is common in many roles.
What skills matter most for this work?
Active listening, patience, and clear explanation are essential. The ability to stay calm during difficult interactions and navigate computer systems quickly separates stronger performers from others.
How do customer service roles lead to other positions?
Representatives often move into team lead, quality assurance, or specialist roles within the same organization. Some transition to sales, technical support, or training after building product knowledge and communication experience.
Are these roles typically full-time or part-time?
Both structures exist, though full-time positions are more common. Schedules often include evenings, weekends, and holidays depending on the industry and company needs.
What's the difference between customer service and technical support?
Customer service representatives handle general inquiries, billing, or account issues, while technical support specialists diagnose and resolve product or software problems. Technical roles usually require specific product knowledge or certification.
How much time is spent on the phone versus other channels?
This depends on the employer and role. Some positions focus primarily on calls, while others blend phone, email, chat, and social media support throughout the day.
What training do new representatives typically receive?
Most employers provide 1-4 weeks of formal training covering company policies, products, systems, and call handling procedures before representatives work independently. Ongoing coaching continues for several months.
Can you work from home as a customer service representative?
Many companies now offer remote customer service positions, though some require on-site work or hybrid arrangements. Remote availability has expanded significantly across industries.
What makes this work difficult for most people?
Handling upset or demanding customers repeatedly, meeting call time targets, and maintaining focus through high-volume days challenge many representatives. Limited break time and repetitive problem-solving can wear on some workers.