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42 Customer Service Representatives Jobs in Colombia
Daily work involves handling inquiries, troubleshooting problems, and maintaining composure through unpredictable call volumes and customer interactions.
Average salary: COP 28,673,425
Average salary
COP 28,673,425
across 31 jobs
- GBS Customer Service Specialist
- SLB
- Cota, Colombia, Colombia
- COP 30,000,000 – COP 42,000,000
- Técnico Área Gestión Comercial ESSA
- Empresas Públicas de Medellín
- Puerto Wilches, Colombia, Colombia
- COP 21,600,000 – COP 30,000,000
- Profesional 3 Relación Territorio CHEC
- Empresas Públicas de Medellín
- Manizales, Caldas +1 more, Colombia
- COP 42,000,000 – COP 54,000,000
- Auxiliar de seguimiento telefónico
- AXA
- Bogotá, Colombia
- COP 21,600,000 – COP 26,400,000
- CX Associate - German (Voice)
- Magic
- Colombia, Colombia
- $2,080
- Back Office - Service Dispatch & Case Management Specialist
- Sutherland
- Bogotá, Colombia, Colombia
- COP 21,600,000 – COP 28,800,000
- Client Engagement Specialist
- Lisinski Law Firm
- Colombia
- COP 55,956,245 – COP 60,132,084
- AI Interview Inline Process
- Sutherland
- Bogotá, Colombia, Colombia
- COP 15,600,000 – COP 21,600,000
- Patient Experience Representative
- Verse Medical
- Bogotá, Buenos Aires +2 more
- $14,000
- Customer Success Executive
- Bold
- Colombia, Colombia
- COP 30,000,000 – COP 42,000,000
- Retail Customer Support Trainee
- Hispasat
- Colombia, Colombia
- COP 15,600,000 – COP 21,600,000
- Retail Customer Support Trainee
- Hispasat
- Colombia, Colombia
- COP 15,600,000 – COP 21,600,000
- Customer Support Trainee
- Hispasat
- Colombia, Colombia
- COP 14,400,000 – COP 21,600,000
- Especialista en Atención al Cliente
- Sutherland
- Barranquilla, Colombia, Colombia
- COP 21,600,000 – COP 30,000,000
- Client Service Representative
- 1840 & Company
- Bogotá, Colombia
- COP 30,000,000 – COP 42,000,000
- Sea Logistics Customer Care Specialist
- Kuehne+Nagel
- Cali, Colombia, Colombia
- COP 18,000,000 – COP 26,000,000
- Customer Care Agent
- HyperGuest
- Bogotá, Colombia
- COP 18,000,000 – COP 24,000,000
- Asistente Sucursal
- Assist Card
- Cali, Colombia, Colombia
- COP 16,800,000 – COP 21,600,000
- Técnico área gestión comercial ESSA
- Empresas Públicas de Medellín
- Sabana de Torres, Colombia, Colombia
- COP 30,000,000 – COP 42,000,000
- Client Delivery Support
- Xerox
- Bogotá, Colombia, Colombia
- COP 18,000,000 – COP 26,000,000
- Operario Comercial
- Veolia
- Zipaquirá, Colombia, Colombia
- COP 15,600,000 – COP 19,200,000
- Bilingual Customer Experience Specialist
- Resolv Global
- Barranquilla, Colombia
- $10,000
- Bilingual Customer Experience Specialist
- Resolv Global
- Galapa, Colombia
- $10,000
- Bilingual Customer Experience Specialist
- Resolv Global
- Soledad, Colombia
- $10,000
- Bilingual Customer Experience Specialist
- Resolv Global
- Puerto Colombia, Colombia
- $10,000
- Bilingual Customer Experience Specialist
- Resolv Global
- Malambo, Colombia
- $10,000
- Front Desk Coordinator
- The Joint Chiropractic
- Balboa, Colombia
- $34,000 – $36,000
- Customer Support Consultant
- SupportYourApp
- Barranquilla, Colombia, Colombia
- COP 26,400,000 – COP 36,000,000
- Technical Support Representative (ServiceTitan)
- 1840 & Company
- Bogotá, Colombia
- COP 36,000,000 – COP 48,000,000
- Store Support
- The Home Depot
- Villa Rica
- $24,960 – $31,200
- Bilingual Legal Intake Specialist
- Bush & Bush Law Group
- Cali, Colombia, Colombia
- COP 18,000,000 – COP 24,000,000
- Intake QA Coordinator
- Tort Experts
- Colombia
- $9,600 – $14,400
- Asesor de Servicios
- Colsubsidio
- Tunja, Colombia
- COP 21,432,000
- Passport Advisor
- Auxis
- Barranquilla, Colombia, Colombia
- COP 18,000,000 – COP 24,000,000
- Banking Consultant
- ANZ Banking Group Limited
- Miranda, Colombia
- A$55,000 – A$65,000
- Technical Support Associate
- Alarm.com
- Bogotá, Colombia, Colombia
- COP 36,000,000 – COP 50,400,000
- Customer Service Representative
- United Airlines
- Cartagena, Colombia, Colombia
- COP 19,200,000 – COP 26,400,000
- Global Snapshot Client Liaison
- NielsenIQ
- Colombia, Colombia
- COP 40,000,000 – COP 60,000,000
- Client Service Representative
- 1840 & Company
- Bogotá, Colombia
- COP 18,000,000 – COP 24,000,000
- Customer Services Specialist
- Smith's Group
- Bogotá, Colombia, Colombia
- COP 28,000,000 – COP 36,000,000
- Agente Call Center Inglés B2
- Assist Card
- Bogotá, Colombia, Colombia
- COP 19,200,000 – COP 26,400,000
- Customer Service and Sales Representative
- OneTouch Direct
- Bogotá, Colombia, Colombia
- COP 34,200,000
Customer service representatives respond to customer inquiries through phone, email, or chat, documenting interactions and resolving issues or escalating them appropriately. Employers typically require strong communication skills, patience, and the ability to work independently while following company protocols. Most roles sit within customer support departments of retail, finance, hospitality, or technology companies, ranging from entry-level positions to specialized tiers handling complex accounts or mentoring newer team members.
Customer Service Representatives jobs by city
- Cebu City38
- Cairo38
- Mexico City35
- Kolkata35
- Manila32
- São Paulo30
- Barcelona28
- Colombia28
- Bengaluru25
- Cape Town23
- Sofia21
- Warsaw21
- Tbilisi21
- Tokyo21
- Berlin20
- Pune19
More in Customer Service & Support
Questions
What experience do you need to start as a customer service representative?
Most positions require only a high school diploma or equivalent and no prior experience. Employers look for clear communication, reliability, and the ability to follow instructions rather than specialized knowledge.
What does a typical shift look like?
Shifts involve answering incoming contacts, documenting details in systems, resolving straightforward problems, and escalating complex issues to specialists. Time between calls is minimal, and handling multiple channels simultaneously is common in many roles.
What skills matter most for this work?
Active listening, patience, and clear explanation are essential. The ability to stay calm during difficult interactions and navigate computer systems quickly separates stronger performers from others.
How do customer service roles lead to other positions?
Representatives often move into team lead, quality assurance, or specialist roles within the same organization. Some transition to sales, technical support, or training after building product knowledge and communication experience.
Are these roles typically full-time or part-time?
Both structures exist, though full-time positions are more common. Schedules often include evenings, weekends, and holidays depending on the industry and company needs.
What's the difference between customer service and technical support?
Customer service representatives handle general inquiries, billing, or account issues, while technical support specialists diagnose and resolve product or software problems. Technical roles usually require specific product knowledge or certification.
How much time is spent on the phone versus other channels?
This depends on the employer and role. Some positions focus primarily on calls, while others blend phone, email, chat, and social media support throughout the day.
What training do new representatives typically receive?
Most employers provide 1-4 weeks of formal training covering company policies, products, systems, and call handling procedures before representatives work independently. Ongoing coaching continues for several months.
Can you work from home as a customer service representative?
Many companies now offer remote customer service positions, though some require on-site work or hybrid arrangements. Remote availability has expanded significantly across industries.
What makes this work difficult for most people?
Handling upset or demanding customers repeatedly, meeting call time targets, and maintaining focus through high-volume days challenge many representatives. Limited break time and repetitive problem-solving can wear on some workers.