All jobsCustomer Service & Support
75 Customer Service & Support Jobs in Malaysia
Every shift brings different problems to solve, different people to help, different ways the day unfolds.
Average salary: MYR 66,886
Average salary
MYR 66,886
across 73 jobs
- Customer Support L2
- Invisible Technologies
- Malaysia
- $16,000 – $22,000
- Global Implementation Cash Service Head, Malaysia
- Standard Chartered
- Kuala Lumpur, Malaysia
- MYR 250,000 – MYR 350,000
- Envoy, Concierge, Customer Care and Experience
- KPJ Healthcare
- Johor Bahru, Malaysia
- MYR 24,000 – MYR 36,000
- Envoy, Concierge, Customer Care & Experience
- KPJ Healthcare
- Johor Bahru, Malaysia
- MYR 21,600 – MYR 30,000
- Officer - Tele Collections
- Standard Chartered
- Bukit Jalil, Malaysia
- MYR 36,000 – MYR 54,000
- Client Care Executive
- Standard Chartered
- Petaling Jaya, Malaysia
- MYR 36,000 – MYR 48,000
- Concierge
- Marriott International
- George Town, Malaysia
- MYR 216,000 – MYR 288,000
- Intern (Support Center)
- FUJIFILM
- Selangor, Malaysia
- MYR 9,600 – MYR 14,400
- Supervisor - Customer Service
- Maersk
- Johor, Malaysia
- MYR 36,000 – MYR 54,000
- Customer Success Enablement Manager
- Informa Group Plc.
- Penang, Malaysia
- MYR 90,000 – MYR 130,000
- Client Care Executive
- Standard Chartered
- Petaling Jaya, Malaysia
- MYR 36,000 – MYR 54,000
- Senior Customer Service Representative
- Incora
- Johor Bahru, Malaysia
- MYR 48,000 – MYR 60,000
- Regional Customer Service Manager - Operations
- Agoda
- Kuala Lumpur, Malaysia
- MYR 96,000 – MYR 144,000
- Experienced Customer Support Officer
- Toll Group
- Bayan Lepas, Malaysia
- MYR 38,400 – MYR 50,400
- Customer Service Officer (Night & Morning Shift Alternative)
- Toll Group
- Bayan Lepas, Malaysia
- MYR 30,000 – MYR 42,000
- Customer Success Enablement Manager
- Informa Group Plc.
- George Town, Malaysia
- MYR 96,000 – MYR 144,000
- Customer Care Advisor (Night Shift)
- Deutsche Post DHL
- Kuala Lumpur, Malaysia
- MYR 30,000 – MYR 36,000
- Senior Officer
- United Overseas Bank
- Putrajaya, Malaysia
- MYR 48,000 – MYR 72,000
- Executive - Business Channels (Operations & Customer Service)
- Hong Leong Bank Berhad
- Sandakan, Malaysia
- MYR 30,000 – MYR 45,000
- Customer Service Manager
- HSBC Group
- Kuala Lumpur, Malaysia
- MYR 72,000 – MYR 108,000
- Customer Success Account Manager
- Microsoft
- Kuala Lumpur, Malaysia
- MYR 120,000 – MYR 180,000
- Supervisor, Customer Service (Order Management – ANZ & SG)
- Alcon
- Selangor, Malaysia
- MYR 60,000 – MYR 80,000
- Associate - Customer Service (Korean Speaker)
- Sutherland
- Kuala Lumpur, Malaysia
- MYR 36,000 – MYR 48,000
- Senior Executive Customer Success
- NielsenIQ
- Kuala Lumpur, Malaysia
- MYR 60,000 – MYR 90,000
- Executive - Business Channel (Operations & Customer Service)
- Hong Leong Bank Berhad
- Kota Kinabalu, Malaysia
- MYR 28,800 – MYR 38,400
- Executive, Industrial Projects (Customer Service)
- Deutsche Post DHL
- Bintulu, Malaysia
- MYR 36,000 – MYR 48,000
- Customer Contact Management Senior Analyst
- Sanofi
- Petaling Jaya, Malaysia
- MYR 72,000 – MYR 108,000
- Customer Support Specialist
- Informa Group Plc.
- Penang, Malaysia
- MYR 30,000 – MYR 45,000
- Part Time Traffic Counter
- PRISM+
- Klang, Malaysia
- MYR 24,960 – MYR 31,200
- FSS Client Service Manager
- Standard Chartered
- Kuala Lumpur, Malaysia
- MYR 120,000 – MYR 180,000
- Tier 1 Support Specialist
- Odaseva
- Kuala Lumpur, Malaysia
- MYR 30,000 – MYR 45,000
- Inbound Virtual Relationship Manager
- Standard Chartered
- Bukit Jalil, Malaysia
- MYR 45,000 – MYR 65,000
- Associate - HCM Client Support
- PwC
- Malaysia
- MYR 36,000 – MYR 54,000
- Hygiene Service Technician (Contract 6 months)
- Rentokil Initial
- Ipoh, Malaysia
- MYR 21,600 – MYR 26,400
- Senior Officer, Customer Service, Care Chemicals - Japanese Speaking
- BASF
- Petaling Jaya, Malaysia
- MYR 54,000 – MYR 72,000
- Branch Service Manager
- United Overseas Bank
- Kulai, Malaysia
- MYR 48,000 – MYR 72,000
- Operations Team Leader, COMO - English
- Concentrix
- Kuala Lumpur, Malaysia
- MYR 45,000 – MYR 65,000
- Senior Customer Service Representative
- Emerson
- Bayan Lepas, Malaysia
- MYR 36,000 – MYR 48,000
- Consultant, Customer Service
- Sutherland
- Kuala Lumpur, Malaysia
- MYR 30,000 – MYR 42,000
- Customer Service Associate (Japanese Speaker)
- Sutherland
- Kuala Lumpur, Malaysia
- MYR 36,000 – MYR 48,000
- Customer Service Assistant
- Lendlease
- Selangor, Malaysia
- MYR 28,800 – MYR 36,000
- Team Leader Operations
- Concentrix
- Kuala Lumpur, Malaysia
- MYR 45,000 – MYR 65,000
- Customer Services Specialist
- Avery Dennison
- Shah Alam, Malaysia
- MYR 30,000 – MYR 45,000
- Client Success Executive
- Experian
- Kuala Lumpur, Malaysia
- MYR 48,000 – MYR 72,000
- Inbound Virtual Relationship Manager
- Standard Chartered
- Bukit Jalil, Malaysia
- MYR 45,000 – MYR 65,000
- Customer Care Advisor
- Deutsche Post DHL
- Kuala Lumpur, Malaysia
- MYR 36,000 – MYR 50,400
- Executive - Business Channels (Operations & Customer Service)
- Hong Leong Bank Berhad
- Miri, Malaysia
- MYR 30,000 – MYR 42,000
- Customer Experience Team Manager - English Team
- Agoda
- Kuala Lumpur, Malaysia
- MYR 96,000 – MYR 132,000
- Service Success Specialist
- Grab
- Petaling Jaya, Malaysia
- MYR 54,000 – MYR 72,000
- Client Success Specialist (Japanese)
- Axi
- Malaysia
- MYR 45,000 – MYR 60,000
Customer Service & Support roles involve handling inquiries, resolving issues, and guiding clients through products or services—whether via phone, email, chat or social channels. Employers typically seek strong communication skills, patience under pressure, and the ability to document interactions accurately. These positions span contact centres, e-commerce platforms, software companies, and service-based businesses, ranging from entry-level representative roles to specialized customer success positions focused on account management and retention.
Customer Service & Support jobs by city
- Cebu City59
- São Paulo58
- Kolkata55
- Bengaluru54
- Cairo51
- Manila49
- Mexico City48
- Barcelona47
- Colombia45
- Sofia39
- Tokyo38
- Lisbon36
- Berlin35
- Belgrade34
- Gurugram33
- Cape Town33
Specialities in Customer Service & Support
Questions
What qualifications do I need to start in Customer Service & Support?
Most entry-level roles require a high school diploma or equivalent and expect strong verbal and written communication skills. Previous customer-facing experience helps but isn't always necessary—many employers provide on-the-job training for motivated candidates.
What happens during a typical day in Customer Service & Support?
Days involve handling inbound inquiries, troubleshooting problems, processing requests, and documenting interactions in company systems. The pace varies based on call volumes or ticket queues, so some shifts are steady while others involve rapid context-switching between different customer issues.
How much time do Customer Service & Support roles spend on calls versus other tasks?
This depends on the specific role and company. Contact centre agents may spend 80% of their shift on calls with breaks for admin work, while email-based support roles spend more time writing detailed responses and researching solutions.
What skills matter most in Customer Service & Support work?
Active listening and clarity matter most—understanding what a customer actually needs rather than what they initially describe. Product knowledge, problem-solving ability, and composure under stress are equally important for handling difficult situations effectively.
How do Customer Service & Support roles progress into management?
Typical progression moves from representative to senior or lead roles with small team oversight, then to supervisor or team lead positions managing multiple agents. Some advance into quality assurance, training, or customer success management with different responsibilities.
What's the difference between a contact centre agent and a customer success specialist?
Contact centre agents typically handle inbound inquiries and troubleshoot problems reactively. Customer success specialists focus on account management, proactively identifying upsell opportunities and ensuring clients achieve their goals with the product.
Are Customer Service & Support roles remote-friendly?
Many are, particularly email and chat support roles, though contact centre positions vary by employer. Some companies offer hybrid arrangements, while others require on-site work depending on the complexity of systems or team collaboration needs.
What working conditions should I expect in Customer Service & Support?
Roles often involve shift work including evenings and weekends, especially in contact centres. Agents spend extended periods at desks using computers and headsets, and must maintain focus during high-volume periods when handling back-to-back interactions.
How does customer support differ from customer success in Customer Service & Support work?
Support roles focus on solving immediate problems and answering questions when customers reach out. Success roles take a longer-term view, helping clients implement solutions, measuring their outcomes, and working to retain accounts through strategic guidance.
What tools and systems are used in Customer Service & Support roles?
Most roles use CRM systems to track interactions, ticketing software to manage queues, knowledge bases to find answers quickly, and communication platforms like phone systems or live chat. Some specialized roles use industry-specific software depending on the product being supported.