Platform Service Lead Engineer - DBSS

At our company, we hold an uncompromising stance against mediocrity, committing ourselves to work that delivers audacious impact and is fueled by a pioneering spirit of continuous progress and innovation. This ambition is supported by leadership grounded in courage and clarity—ensuring alignment, accountability, and purpose in everything we do. Integrity shapes how we hire, recognize, and develop talent, with a focus on potential, ambition, and long term growth. Together, we operate with collective strength, prioritizing meaningful results over unnecessary rituals and navigating challenges with unity and resolve. Above all, we remain steadfast and resilient, never losing sight of our commitments and continuously pushing forward through complexity with determination and purpose to create a better life for all.

• Plan, lead, and operate DBSS platform services covering Linux/UNIX/Windows OS administration, SAN, storage, backup, microservices, Kubernetes/OpenShift, hardware infrastructure, monitoring, and platform security.
• Ensure stable, secure, compliant, and resilient platform operations with strong focus on system uptime, service performance, capacity optimization, data protection, and business continuity.
• Lead day-to-day platform operations, incident handling, change execution, quarterly audit support, monitoring, capacity management, and service improvement activities in line with SLA/OLA expectations.
• Coordinate with internal stakeholders, IT teams, vendors, OEMs, auditors, suppliers, regulatory bodies, and VEON/business units to deliver operational, project, compliance, and reporting requirements.
• Define and execute platform technology roadmaps based on stakeholder needs, technology trends, business growth, capacity forecast, and security requirements.
• Implement new IT platform infrastructure projects across OS, SAN, storage, backup, virtualization, and microservice platforms to support divisional and organizational objectives.
• Configure, validate, and improve backup, restore, disaster recovery, data archiving, and business continuity processes to ensure data integrity, recoverability, and regulatory support.
• Support budget planning, capacity forecasting, supplier price evaluation, purchase scheduling, and cost optimization while ensuring business requirements are met.
• Provide people leadership by guiding, coaching, mentoring, and developing team members, ensuring workload balance, productivity, engagement, performance feedback, and succession readiness.
• Maintain strong audit, information security, compliance, process documentation, SOP, evidence management, and governance practices across DBSS platform services.

Academic Qualification

• Graduate in CSE or B.Sc. in Engineering from any UGC approved University

Job Experience Required

• 5–6 years of relevant enterprise IT experience in OS system administration, hardware infrastructure architecture, design, planning, and operations.
• 3–4 years of proven experience in UNIX/Linux system administration, SAN/storage & Virtualization, server infrastructure, and platform operations.
• Experience in leading operational teams, implementing infrastructure projects, supporting audits/compliance, and managing business-critical platform services with high availability requirements.

Required Capabilities

• Advanced knowledge of operating systems, SAN, backup administration, cloud services, and enterprise platform operations.
• Hands-on expertise in UNIX/Linux administration, package management, user administration, clustering, process tuning, memory optimization, and shell scripting.
• In-depth understanding of microservices, Kubernetes/OpenShift, backup and data protection platforms, monitoring, security threats, firewall concepts, and mitigation processes.
• Practical experience in LAN/WAN troubleshooting, platform monitoring, network monitoring, operations handling, and policy/process implementation.
• Capability to plan and execute system migrations, upgrades, DR/BCP activities, and service transformation with minimal downtime for business-critical services.
• Strong knowledge of information security, IT audit, ISO/SOX/ITGC compliance, evidence management, SOP preparation, and audit finding closure.
• Experience in RFP support, budgeting, capacity planning, vendor/OEM coordination, SLA governance, regulatory support, and stakeholder communication.
• Good understanding of ITIL processes, especially incident, problem, change, availability, and service continuity management.
• People leadership capability including coaching, team engagement, workload distribution, performance feedback, skill development, and succession planning.

Banglalink Digital Communications is one of Bangladesh’s leading telecom and digital service providers, committed to transforming the way people connect, communicate, and innovate. As a subsidiary of VEON, Banglalink combines global expertise with a deep understanding of local needs to deliver cutting-edge services to millions of customers across the country. Our Employer Value Proposition (EVP) is ‘Lead the Future’, and this is reflected in all levels of our organization. Our workplace is designed to inspire and empower individuals, creating an environment where ideas thrive, contributions are valued, and innovation flourishes. We encourage every team member to take initiative, explore new possibilities, and grow both personally and professionally in a fast-evolving digital landscape. At Banglalink, we are committed to foster a supportive and inclusive culture that celebrates diversity and encourages collaboration. We actively create opportunities for all individuals to succeed, while our learning initiatives and digital upskilling programs, ensure our people are equipped to excel in their careers and shape the future.

Banglalink is a place where innovation, agility, and understanding come together to create meaningful impact. Join us and be part of a team that’s reshape the future of connectivity and digital transformation.