Merchant Services Implementation Manager - Associate

Make a real impact by guiding clients through their most important payment technology journeys. Join a team where your project management expertise shapes the client experience and supports innovation in global commerce. You will help businesses thrive by delivering seamless, high-value solutions and building long-term client partnerships.

As an Implementation Manager at JPMorganChase within our Merchant Services team, you will serve as a trusted partner to clients as they onboard and implement payment solutions. You will coordinate complex activities across clients and internal teams, manage timelines and risks, and ensure a smooth, transparent, and high-quality implementation experience from start to finish.

Job responsibilities

• Lead end-to-end client implementations as the primary point of contact throughout onboarding
• Manage multiple concurrent projects, balancing priorities, timelines, and stakeholder needs
• Build and maintain detailed implementation plans in partnership with clients and internal teams
• Communicate clear project status updates, next steps, and key decisions to clients and stakeholders
• Ensure accurate completion and submission of required sales and client information documentation
• Set expectations early and maintain transparency on scope, timelines, dependencies, and risks
• Apply project management practices to drive execution, resolve issues, and remove roadblocks
• Maintain a strong controls mindset, escalating risks and issues appropriately to protect clients and the firm
• Develop product knowledge and provide guidance, enablement, and training to clients and internal partners

Required qualifications, capabilities and skills

• 2+ years of relevant experience in client-facing and/or project management roles
• Proven ability to manage multiple workstreams and deliver on deadlines in a dynamic environment
• Strong communication skills, with the ability to explain complex topics clearly to varied audiences
• Strong interpersonal and influencing skills, with a focus on client experience and partnership
• Demonstrated organizational skills and attention to detail across documentation and project tracking
• Sound business judgment and a results-oriented approach to problem solving
• Proficiency in Microsoft Office (including Excel, PowerPoint, Outlook, and Word)

Preferred qualifications, capabilities and skills

• Experience supporting payment, financial technology, or merchant services implementations
• Project management training and/or relevant certification
• Bachelor’s degree in a relevant field
• Proficiency in German, French, or Mandarin

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.