We Could Use Someone Like You in Our Crew.

Our client is a global gaming, media, and toy brand company. If you are a primary Russian speaker, a gamer, follow pop culture, highly skilled in customer support, and looking for a remote gig, this is for you!

Agents will provide Tier 2, ticket-only support for multiple games and services. Responsibilities include attending client meetings, documenting bugs in issue-tracking software, and performing in-game testing.

Support is conducted exclusively through Zendesk and involves a highly complex project with extensive documentation and workflows. Translation services may be required.

This is a Tier 2 role with a strong emphasis on technical issue resolution and fast, professional communication with the client.

Commitment:

30 hours/week

Schedule:

24/7

Flexible but a wide spread throughout the week

Holidays and weekends as needed

Orientation/Start Date:

September 7, 2026 onwards

What to Expect and What We're Looking For:

• Client expects white glove service replying to customers that is thorough, extremely high attention to detail
• Must pay very close attention to all the details provided by the customer.
• High expectation of keeping oneself up to date with changes in information each shift as information updates frequently.
• This is a fast paced environment and the ideal candidate must be motivated to search for information and have the initiative to do their research prior to replying.
• Tier 2 with heavy focus on technical issues and quick, professional responsiveness to client communication in slack.