Manager Operations

About Us | Mō mātou

The Department of Internal Affairs | Te Tari Taiwhenua strengthens connections and reduces harm for New Zealanders.

Within the Department, Regulatory Services oversees significant regulatory systems including Anti-Money Laundering and Countering the Financing of Terrorism, Gambling and Charities. We are a responsive, risk-based regulator focused on preventing harm and achieving effective regulatory outcomes.

Our AML/CFT function is working through a significant period of change and growth. We are strengthening our regulatory approach, preparing for New Zealand’s next Mutual Evaluation and supporting the transition to a single AML/CFT supervisor. This role provides essential leadership capacity while the substantive position holder is on secondment.

The role | Te tūnga

As Manager Operations, you will lead a frontline AML/CFT regulatory team responsible for delivering risk-based compliance, monitoring and regulatory activity.

You will be accountable for the performance, quality, consistency and integrity of the team’s work. You will set clear expectations, support the development and wellbeing of your people, manage operational priorities and ensure regulatory activity is focused on the areas of greatest risk and potential harm.

This is a hands-on operational leadership role. You will work closely with the Deputy Director and other leaders across Regulatory Services to turn strategic priorities into clear plans, allocate resources effectively and respond to emerging risks and delivery pressures.

You will also exercise delegated regulatory decision-making responsibilities, ensuring decisions and interventions are timely, evidence-based, proportionate and legally defensible.

This is a fixed term position to August 2027.

Key responsibilities include:

• Leading, supporting and developing a team of regulatory professionals
• Setting clear work priorities, performance expectations and standards
• Overseeing the delivery and quality of risk-based AML/CFT regulatory activity
• Ensuring regulatory decisions and interventions are robust, consistent and evidence-based
• Supporting effective compliance, monitoring, investigation and enforcement responses
• Using intelligence, data, sector knowledge and operational experience to inform priorities
• Managing operational risks, resources, performance and delivery pressures
• Promoting continuous improvement and supporting the implementation of new systems, processes and ways of working
• Building effective relationships across the Department, with other agencies and with regulated sectors

The role works across a multi-agency and internationally connected regulatory system, including engagement with other supervisors, enforcement agencies and international regulatory bodies.

What you bring | Nōu te rourou

You will be an experienced and credible people leader who can provide clear direction, maintain delivery and support your team through change.

You will bring:

• Extensive (minimum 5 years) experience in operational management and people leadership, ideally within a regulatory, compliance, enforcement, financial crime or similarly complex environment
• Proven experience leading, motivating and developing a high-performing frontline team
• Strong operational planning and delivery skills, including the ability to manage competing priorities and allocate resources effectively
• Sound judgement and confidence making or overseeing complex, evidence-based decisions
• An understanding of responsive, risk-based regulation and effective compliance practice
• Experience leading through ambiguity, change or transformation while maintaining business-as-usual delivery
• Strong relationship management and influencing skills, including the ability to work effectively across teams, agencies and sectors
• Clear and confident communication skills
• A commitment to building an inclusive, collaborative and high-performing team culture
• Experience in AML/CFT, financial crime, regulatory compliance, investigations or enforcement would be an advantage.

For you | Mōu

At the Department of Internal Affairs, we are committed to offering a collaborative and innovative culture where your perspective and ideas will be welcomed. We want our people to thrive within a culture of best practice, while being able to set and achieve goals and being encouraged to challenge the status quo.

To learn more about the diverse, important mahi we do at the Department and see why we're a great place to work, check out our website https://www.dia.govt.nz/

Benefits – About Internal Affairs – Careers with us – Benefits – dia.govt.nz

The appointing range for this role is $128,250 – $143,640.

To review the full job description, please click here.

How to apply | Me pēhea te tuku tono

We are unable to accept applications via email. Please click the apply button to submit your application.

We're committed to ensuring our application process is accessible to everyone. Please let us know if there is any support we can provide to ensure the process is accessible to you.

Applications for this role close Sunday 13th September at 5pm. Please also note that you must have the legal right to live and work in New Zealand to be considered for this role.

If you have any questions, please email kerri.fergusson@dia.govt.nz