Service Quality Observer
- Meezan Bank
- Karachi, Pakistan
- PKR 600,000 – PKR 900,000
Eligibility
Qualifications
- Minimum Bachelors from an HEC recognized institute/university.
- Qualification in Islamic Finance will be an added advantage.
Skills
- Ability to monitor multiple cameras simultaneously
- Strong attention to detail
- Policy violation detection
- Customer service lapse identification
Experience
- Minimum 2 years of relevant working experience
Key Responsibilities
- Monitoring customer service via DVR at branches
- Capturing and documenting incidents with accurate timestamps and video clips
- Observing high customer waiting times and reporting delay incidents
- Ensuring customer-first protocols (greetings, active counter management, EQMS utilization)
Department:
Service Quality Department – Customer Support Group
Location:
Head Office - Karachi
Last Date:
August 31st, 2026
Skills
- CCTV/DVR Monitoring
- Attention to Detail
- Incident documentation
- Policy Compliance
- Customer Service Standards
- Time Management
- Reporting
