Business Relationship Specialist - Auto Wholesale Financing

FIRSTBANK PR

BUSINESS RELATIONSHIP SPECIALIST

AUTO WHOLESALE FINANCING

Our Company At FirstBank PR, we strive to be a trusted advisor to our clients, and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

A Brief Overview

The Business Relationship Specialist is responsible for effective handling and coordination of the bank unit's efforts in servicing customer needs and in the resolution of customer inquiries. Actively provides overall support to Relationship Officers in the enrollment and closing of their sales and services functions as a secondary point of contact for customers.

What you’ll do

• Responsible for working closely to the Business Relationship Officer III (BRO III) in the origination of transactions such as opening and closing of accounts, including but not limited to DDA’s CD’s and Savings, commercial transaction banking products/services, maintenance of authorized signatures, closing and disbursement of loans, handling and processing of loan documents and collateral documents, and others assigned tasks.
• Assists Business Relationship Officer III (BRO III) in originating new loans by following up with prospects/clients on information required to complete the loan application process, as well as to close an approved loan by obtaining documentation, filling out checklist and ensure all required information is submitted to supporting area to complete the closing stages.
• Prepares loan maintenance forms, obtains the required approvals and refers them to the respective business support units.
• Assists Business Relationship Officer III (BRO III) RO’s with customer requests such as inquiries of floored units, status of letters of credit or flooring requests, among others.
• Handles flooring requests from customers by gathering and reviewing the required paperwork as per our agreements and procedures and referring them to the RO for approval.
• Performs loan analysis related to principal and interest applied to individual cases as needed or required by Customer, Relationship Officer, top management, etc.
• Prepares or process instructions and maintenances (depending on service level agreement with supporting area) to disburse loan proceeds according to pre-established agreements.
• All transactions, maintenances, etc., require the next day verification of data correctness/accuracy and coordinating any corrections as needed.
• Handles calls from branches referring to these approval requests to the authorized officer for check encashment. In addition, handles the referral of electronic transactions such as ACH, wires, book transfers, etc. for exposure or insufficient/unavailability of funds in depository accounts by evidencing in transit transactions (deposits, loan advances, etc) and seeks Business Relationship Officer III (BRO III) concurrence for eventual approval by Credit staff.
• Receives and initiates customer calls, emails and or receive in-person visits to coordinate bank’s unit efforts in the resolution of investigations, requirements and discrepancies in the customers’ DDA, loan accounts and any other product/service. Ensures follow up with processes to finally remit to customers the necessary information guaranteeing an effective and timely resolution.
• Leads and monitors Floor Plan Unit’s Collection efforts, monitors sales and exceptions reports. Conducts monthly meetings with the Floor Plan Credit Unit to report results of collection efforts and establish action plans accordingly.
• Monitors portfolio inventory aging to ensure floored units are within terms and report inventory deviations. Perform inventory valuation analysis to identify collateral deficiency and execute plans to adjust floored balances to market value. Prepares and sends inventory aging letters to dealers monthly.
• Provides assistance and/or prepares reports, statistics, graphics, tables and presentations as required by supervisor/management.
• Assists in the streamlining of processes by taking advantage of structure/system capabilities.
• Participate in staff meetings and individual coaching sessions, as needed.
• Control operational costs through proactive management of processes.
• Assist in the Department’s special projects as needed.

What You’ll Need to Succeed

• Bachelor’s degree in business administration or Associate Degree is required for this position
• 1 -2 years of experience in branch operations, customer service or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job is required.

Competencies

• Microsoft Office proficient (Word, Excel, PowerPoint).
• Write, speak and understand English & Spanish (Intermediate Preffered)
• Excellent interpersonal and communication skills.
• Customer Service oriented.

Note: Available to work overtime, when required, available to visit customers and outside agencies when required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

EQUAL EMPLOYMENT OPORTUNITY EMPLOYER