Full Time Engineer L2

WE’RE HIRING FOR A FULL-TIME IT SUPPORT ENGINEER IN URUGUAY!

Excis Compliance is a global IT support leader driven by innovation, collaboration, and service excellence. We are looking for a Full-Time IT Support Engineer to deliver advanced technical support and ensure seamless IT operations for our internal users and enterprise clients.

The ideal candidate is technically strong, customer-focused, and capable of resolving complex hardware, software, and network issues. This role is perfect for someone who thrives in a fast-paced environment, demonstrates strong ownership, and consistently delivers a high-quality end-user experience.

Join Excis for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

About Excis

• Clients in 190+ countries
• 6,000+ engineers globally
• 200+ enterprise clients

We foster an open, friendly, and growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do

• Provide Level 2 technical support by resolving complex hardware, software, OS (Windows/macOS), printer, and endpoint issues escalated from Level 1, ensuring fast resolution and minimal downtime.
• Install, configure, deploy, and maintain desktops/laptops, operating systems, and enterprise client software , delivering reliable on-site and remote user support aligned with company standards.
• Perform network and connectivity troubleshooting , including wired/wireless networks, VPNs, peripherals , and endpoint-related issues to ensure stable and secure access.
• Manage endpoint security and access , including antivirus updates, system patching, user onboarding/offboarding, account provisioning , and device preparation while monitoring for security threats.
• Act as an escalation point and technical mentor for L1 teams; maintain ITIL-aligned documentation, SOPs, and knowledge base articles , and collaborate with cross-functional teams on IT projects and infrastructure improvements .

Ready to make an impact and advance your IT career?

Apply now and join Excis in the Uruguay to deliver IT support excellence at a global scale.

Requirements

What You Need

• Education & Experience: Bachelor’s degree in Computer Science, Information Technology , or related field with prior experience as a Desktop Support Engineer, IT Support Engineer, or similar technical support role .
• Technical Expertise: Strong, up-to-date knowledge of computer hardware, operating systems, applications, endpoint environments , and advanced troubleshooting for system and connectivity issues.
• Networking, Security & Cloud: Working knowledge of DNS, DHCP, IP addressing, wireless troubleshooting , endpoint security tools , and exposure to cloud platforms, scripting languages, and IT projects .
• Communication & Customer Service: Excellent English verbal and written communication skills , ability to clearly explain technical solutions to end users and business stakeholders , with a strong customer-focused mindset .
• Behavioral & Problem-Solving Skills: Demonstrates empathy, patience, emotional intelligence , strong analytical thinking , and creative problem-solving when handling complex or high-pressure support scenarios.

Benefits

Why Join Us

At Excis, your expertise directly contributes to operational success and user satisfaction across a global organization. You’ll work in a collaborative, hands-on environment that values learning, innovation, and teamwork.

What We Offer

• Competitive compensation package
• Continuous learning and skills development opportunities
• Exposure to enterprise environments, modern IT tools, and cloud technologies
• A supportive culture that values people, performance, and growth
• Opportunities to work with global teams