Product Design Lead

You'll love this role if you enjoy solving real customer problems and care just as much about how something works as how it looks. This is a hands-on design role where you'll help shape the experiences our customers use across our website, app, quote process and customer portal.

You'll spend your time working closely with product managers, developers and stakeholders to turn ideas into practical, intuitive experiences that balance customer needs, business goals and technical realities. Some days you'll be refining a customer journey or designing new components for our design system. Other days you'll be collaborating with engineers, presenting concepts, providing feedback to other designers or helping guide decisions on how our digital experiences evolve.

There's a lot of autonomy in this role, but you're not on your own. You'll work alongside an experienced Product Design Manager and a close-knit team that values good design, honest feedback and delivering work we're proud of. If you're someone who enjoys influencing outcomes, improving how things are done and seeing your work come to life across multiple digital channels, you'll find plenty to get stuck into here.

What you'll be doing

• Designing customer-facing experiences across web and digital products, from early concepts through to delivery
• Creating wireframes, prototypes and high-fidelity designs in Figma
• Maintaining and evolving Youi's design system, including new components, patterns and standards
• Working closely with developers to ensure designs are technically achievable and delivered as intended
• Partnering with product managers and stakeholders to solve customer and business problems
• Providing guidance, feedback and mentorship to other designers while helping lift design capability across the team

What great looks like

• Designing customer experiences that are intuitive, polished and grounded in real customer needs
• Using your strong UX and UI capability to take ideas from concepts and wireframes through to high-fidelity designs and delivery
• Confidently working in Figma, including contributing to and evolving design systems and component libraries
• Building trusted relationships with product managers, developers and stakeholders, balancing customer outcomes with business and technical requirements
• Applying sound judgement and working autonomously, while staying open to feedback and sharing knowledge with others
• Raising the bar for design quality through thoughtful problem solving, clear communication and mentorship of other designers

If you can see yourself growing into this, you'll likely love it here.

Ways of working

Based at our Sunshine Coast HQ in Sippy Downs, you'll work a hybrid arrangement, spending Tuesday Wednesday and Thursday in the office.

What you get

- Clear pay
Annual salary reviews.

- Time off you can plan around
22 days annual leave.

- A workplace you can feel
Food trucks, themed days and team celebrations that bring real energy to the day.

- Leaders who back your growth
Clear direction, development and real opportunities to grow.

- Practical benefits that support you day to day
Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance.

- Work that has real purpose
Helping customers get back on track when life doesn't go to plan.

Ready?

Hit Apply and we'll circle back.

To discover more about our culture, values, and what we have to offer, visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.

Why Youi

We’re here to make insurance more human and provide a better alternative for our customers. As a challenger brand, we question the status quo to support people when life doesn’t go to plan, with real people helping real customers at the moments that matter most.

It’s also a place where you can make your mark. We grow our own people here, with clear pathways, structured development and hands-on coaching helping many team members step into leadership roles across the business.

We’re a performance-driven business, and effort doesn’t go unnoticed. Results are recognised and rewarded through incentives, everyday shout-outs and programs like Youi Stars.

You’ll also see clear direction from senior leaders, with a strong focus on what matters most and a drive to get results without distractions.

As more customers choose Youi, we keep growing, creating new roles and real opportunities to build your career over time.

Work that's a bit more you-shaped.