Office Manager (Maternity Cover)

Department: Operations

Employment Type: Permanent - Part Time

Location: Bulgaria

Description

Job Title: Office Manager (12-Month Maternity Cover)

Employment Type: Part-time, onsite in our Varna office

Target Start Date: September

Location: We welcome applications from candidates who are either based in Varna or within a commutable distance. Please note that you will need to have the right to work in the Bulgaria, as we are currently unable to offer visa sponsorship.

WE ARE ZIGZAG - THE WORLD’S MOST CONNECTED ​POST-PURCHASE AND RETURNS NETWORK

We are an award-winning eCommerce returns and post purchase specialist, founded in 2015.

With over 250 team members across the UK, Bulgaria, France, Portugal, Germany, and Spain, we are continually innovating the after-checkout experience for our retailers by reducing cost and complexity, driving sustainability, and fostering customer loyalty.

Today, our SaaS platform provides access to over 3,000 carrier lanes across 170 countries, supporting more 1,100 retailers including our leading enterprise and logistics clients The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, L’Occitane, Photobox, Carrefour, Lands’ End and DHL.

We were the experts in returns. Now we are the experts in the whole post-purchase experience!

👉 Discover more: https://www.zigzag.global/about-us

OUR CULTURE AND VALUES Our culture is built on three core values, Start-up Spirit, Human Heart, and a Grown-up Mindset which guide how we collaborate and make decisions.

It isn’t something written on posters – it’s something we bring to life every day through our actions, our relationships, and how we show up for each other and our customers.

Everyone plays a role in shaping our culture through how we communicate, support one another, and celebrate success. Being a ZigZagger means taking ownership, bringing curiosity and energy to everything you do, showing resilience when challenges arise, and leading with care by putting “we before me.” You’ll use sound judgment, stay open to new perspectives, and continuously look for ways to learn, grow, and improve.

About the Role

We are in search of an Office Assistant who resonates with our Company Values and is eager to contribute to a team where these values are more than words – they guide our actions. Your commitment to fostering positive relationships, whether with colleagues or partners, will help create an environment where everyone feels appreciated and valued.

About the Operations Team The role is in the Operations team, and at the same time requires collaboration with various stakeholders across the business. The Office Assistant interacts with people across the entire company on a daily basis. The Operations team supports the great experience of our employees throughout their entire lifecycle with the company.

What you’ll be doing Among the main responsibilities of the Office Assistant are:

• Ensures the office environment and maintenance are at an excellent level (the role is office-based)
• Gathers, negotiates and filters offers from service providers/vendors
• Maintains good relationships with existing service providers
• Orders office supplies and consumables
• Manages invoice flow and liaises with accounting
• Assists with employee benefits arrangements and management
• Monitors and supports travel process and travel reimbursement
• Supports various admin processes and acts as first point of contact for admin matters for both office-based and remote employees
• Helps organize company events, team workshops and gatherings

What We're Looking For

• Experience in a relevant role, accounting background will be considered an advantage
• Ability to follow processes and think about potential improvements
• Capable of efficiently arranging paperwork
• Trustworthy with confidential or sensitive information
• Highly organized individual
• Excellent English skills (written and verbal)
• Communicative and possessing friendly attitude
• Empathy and Compassion: Cultivate a Human Heart by displaying empathy and compassion, fostering positive relationships with team members and customers alike
• Dedication to Positive Impact: Showcase a commitment to making a positive impact, recognizing the value of individual contributions in building a workplace where everyone feels appreciated and valued
• Proactive "Pay it Forward" Mentality: Actively engage in acts of kindness and support, embodying the value of "Pay it Forward" by contributing positively to the work environment and team dynamics
• Tenacious Problem-Solving: Exhibit tenacity in addressing challenges, embodying the value of "Be Tenacious" by persistently seeking solutions and overcoming obstacles
• Adaptability to Roll with Zig days and Zag days: Embrace flexibility and adaptability, recognizing that workdays may present unexpected shifts and challenges

What We Offer

• 20 days’ annual leave plus public holidays. Plus, to celebrate you, enjoy an extra day off on your birthday.
• Collaborative working environment.
• Healthcare insurance with dental service included.
• Food vouchers ( €51.13 month per person).

Please note. Some benefits may not be available for the duration of the contract and/or may be provided on a pro-rata basis.

👉Explore our full range of benefits here: ZigZag Bulgaria Social Benefits.pdf

If you are interested, please send your CV in English.

Equity, Inclusion & Transparency
In line with the EU Pay Transparency Directive, we are committed to transparency and will share the salary range for this role prior to the interview stage.

A diverse and inclusive workplace where everyone feels a sense of belonging is a priority, and applications are welcomed from people of all backgrounds and experiences. Reflecting how we live our own values of meritocracy over hierarchy, even if not every requirement is met, interest in the role is encouraged.

Hiring focuses on people as well as skills—if this opportunity resonates, you’re encouraged to apply and bring your unique perspective.