Director, Group Investigation

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PURPOSE

Responsible to support VP Group Compliance for Whistleblowing (WB), Misconduct, Fraud and other investigations.

KEY ACCOUNTAIBILITIES

Group Office

• Responsible for investigation of WB, misconduct and fraud cases, as well as other investigations
• Prepare investigation reports to ensure compliance with the internal and external requirements/ standards. Ensuring timeliness, consistency and accuracy of investigations as well as proper record/filing of investigations
• Handle/review the correspondence on enquires/requests received from regulators/Law Enforcement Agencies (LEA). Assist in the execution of the Dawn Raid plan
• Conduct gap analysis/assessments on new internal/regulatory requirements/changes
• Establish, implement and enhance fraud risk management policies, program, risk assessment, KRIs, monitoring, reporting and analysis
• Develop the Group-wide oversight/monitoring to ensure effective processes and control procedures and overall capabilities to identify, assess and mitigate fraud risks
• Provide training to staff as appropriate

Business Units

• Review in-scope WB, misconduct, fraud, sales conduct and other investigation reports prepared by BUs to ensure compliance with internal and external requirements/standards. Provide oversight, guidance and, where required, lead or support such investigations. Monitor country reporting of such investigation cases, ensuring timeliness, consistency and accuracy as well as proper record/filing
• Support localizing the Group Policies/Standards relating to investigations, collaborating with various stakeholders to ensure smooth launch
• Monitor liaison with LEAs. Provide assistance/advice to staff when handling requests from LEAs
• Co-ordinate with countries to implement and enhance Group-wide fraud risk prevention and detection infrastructure, analysis and investigations
• Review, advice and challenge fraud risk assessment of BUs
• Manage and support fraud incidents and all other internal review findings, oversee the quality of root cause analysis and mitigation actions and risk remediation matters
• Support training to staff as appropriate

QUALIFICATIONS / EXPERIENCE

• Bachelor’s degree in Law, Accounting or Business
• +7 years of complaint/investigation related working experience in financial institutions in Asia
• Relevant experience in dealing with regulators/LEA such as Hong Kong Insurance Authority, Hong Kong Police Force and ICAC
• Familiar with insurance related legislation and regulatory requirements in Hong Kong

KNOWLEDGE & TECHNICAL SKILLS

• Able to work independently under pressure and as a team player
• Direct experience of managing internal and external stakeholders in multi-cultural environments
• Cantonese speaking skill. Good communication and interpersonal skills
• Strong analytical and problem-solving skills
• Willingness to travel