Executive Concierge

Duties and Responsibilities

• Oversee and coordinate daily concierge operations efficiently and ensure smooth service delivery.
• Build strong relationships with guests and provide personalized services to meet their individual needs.
• Handle guest requests, inquiries, complaints, and special arrangements professionally and promptly.
• Coordinate transportation, restaurant reservations, city tours, sightseeing arrangements, and other guest requirements.
• Oversee the timely and safe handling, storage, and delivery of guest luggage and packages.
• Supervise and coordinate valet parking operations, ensuring vehicles are handled safely and efficiently.
• Ensure all concierge and valet services are delivered in accordance with hotel policies, procedures, and service standards.
• Guide, supervise, and support Concierge Associates to ensure smooth and efficient daily operations.
• Monitor guest feedback and take appropriate action to maintain and enhance guest satisfaction.
• Ensure the concierge desk, luggage area, and related work areas are maintained in a clean, organized, and professional manner.
• Assist in handling VIP guests and special requests with the highest level of discretion and professionalism.

Candidate should,

• Minimum 3 years of experience in a similar capacity, preferably in a luxury hotel environment.
• Excellent communication and interpersonal skills.
• Strong passion for delivering exceptional guest service.
• Positive, proactive, and can-do attitude.
• Strong leadership, organizational, and problem-solving skills.
• Excellent customer service and relationship-building skills.
• Ability to work independently with minimum supervision as well as effectively within a team.
• Ability to coordinate and supervise a team effectively.
• Good attention to detail and ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.
• Proficiency in English; knowledge of additional languages would be an added advantage.
• A valid driving license would be an added advantage.