Manager, HR & Payroll

General Information

Job ID

36615

Location

Kuala Lumpur, Malaysia, Malaysia

Work Types

Full Time, Permanent

Categories

Client Payroll, Human Resources

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About TMF Group

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Group’s teams in 125 offices across 87 jurisdictions, covering 92% of world GDP and 95% of FDI inflow.

As we’re a global company with 12,000 colleagues, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the Role

Join us as a Manager, HR & Payroll and play a pivotal role in leading payroll operations, driving team performance, and delivering exceptional client service. You will oversee end-to-end payroll processes, ensure compliance with Malaysian payroll, taxation, and statutory regulations, and manage a team to achieve operational excellence and business targets. This role requires a hands-on leader who can successfully manage client relationships, resolve escalations, support new client onboarding, and continuously improve service delivery. If you are passionate about payroll, people leadership, and creating positive client experiences, this is an exciting opportunity to make a meaningful impact in a dynamic and fast-paced environment.

Key Responsibilities

• Ensure team's revenue, profitability, productivity and KPI targets are achieved.
• Drive operational excellence and ensure accurate, timely and compliant payroll delivery.
• Monitor team productivity and service performance, proactively identifying opportunities for efficiency improvement, automation and service enhancement.
• Handle complex client escalations and act as the senior point of contact for key client relationships.
• Ensure full compliance with company policies, global compliance standards, payroll processes and statutory requirements.
• Lead onboarding of new clients and implementation of new services to ensure smooth and successful go-live.
• Build and maintain strong relationships with clients, internal stakeholders and external partners.
• Conduct regular client service reviews and identify opportunities to enhance client experience, retention and service expansion.
• Support business development activities including client presentations, RFP/RFI responses, solutioning discussions and proposal preparation.
• Partner with management to identify business growth opportunities, cross-selling initiatives and strategic accounts.
• Analyse operational, financial and client metrics to support informed decision-making and business performance.
• Coach, mentor and develop team members to strengthen technical capability, client management skills and future leadership readiness.
• Ensure accurate and timely billing, revenue recognition and management of client profitability.
• Champion continuous improvement, process simplification and digital transformation initiatives within the department.
• Leading employee engagement was also what I thought for this role. I was thinking something alone the lines of:
• Drive employee engagement and a high-performing team culture through strong communication, recognition, collaboration, and people development initiatives.

Key Requirements

• Possess a Bachelor's Degree / Professional Qualification, preferably in Human Resources, Business, Accounting or related disciplines.
• Minimum 6-8 years of HR and Payroll experience, with at least 3 years in a leadership or managerial role.
• Strong knowledge of Malaysia payroll legislation, taxation, labour laws and statutory requirements.
• Payroll outsourcing experience is highly preferred.
• Strong technical payroll expertise with the ability to advise and support the team on complex payroll matters.
• Proven experience managing client escalations, stakeholder expectations and service delivery challenges.
• Commercially minded with a good understanding of revenue, profitability, productivity and client retention drivers.
• Experience supporting client solutioning, proposals, RFP/RFI responses or business development initiatives would be an advantage.
• Demonstrated ability to build trusted relationships with senior client stakeholders.
• Strong analytical and problem-solving skills with the ability to translate operational insights into business actions.
• Excellent communication, presentation and stakeholder management skills.
• Proven people management experience with the ability to coach, develop and inspire high-performing teams.
• Proactive, adaptable, well-organised and able to thrive in a dynamic and fast-paced environment.
• Experience leading process improvement, transformation or automation initiatives would be an added advantage.

What’s in it for you?

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work;
• We provide internal career opportunities so you can take your career further within TMF;
• Continuous development is supported through global learning opportunities from the TMF Business Academy;

Making an impact

• You’ll be helping us to make the world a simpler place to do business for our clients;
• Through our corporate social responsibility programme, you’ll also be making a difference in the communities where we work;

A supportive environment

• Strong feedback culture to help build an engaging workplace;
• Positive and healthy working environment - TMF Group Greece is Great Place to Work certified. The Great Place to Work® model is the world’s most researched, accepted and sustainable definition of a great workplaces from an employee’s point of view.

We’re looking forward to getting to know you!