Branch Coordinator

Job Summary

We are looking for an organized and proactive Branch Coordinator to coordinate and monitor operations across multiple branches . The role involves maintaining communication between different branches, management, counsellors, admissions, and visa teams to ensure consistent processes, performance, and service standards.

Key Responsibilities

• Coordinate daily operations and activities across multiple branches.
• Act as a communication link between branches and head office/management.
• Support and monitor counsellors, admissions, and visa teams across different locations.
• Monitor branch performance, targets, staff attendance, and daily activities.
• Ensure consistent implementation of company SOPs and operational procedures across branches.
• Monitor student enquiries, follow-ups, applications, and case progress.
• Identify operational issues at different branches and coordinate timely solutions.
• Maintain accurate CRM records and branch performance data.
• Conduct regular communication and coordination with branch teams.
• Prepare daily/weekly/monthly reports covering multiple branches.
• Support management in improving branch performance and customer service.
• Assist with staff meetings, training, seminars, and company events when required.

Requirements

• Bachelor's degree preferred.
• 4–5 years of relevant experience in education consultancy, study visa, admissions, or multi-branch operations.
• Experience working with a UK-based or Australia-based education/study visa company is highly preferred.
• Experience coordinating or managing multiple branches/locations .
• Strong communication, coordination, and leadership skills.
• Good command of English.
• Strong organizational and problem-solving abilities.
• Proficiency in CRM and MS Office.
• Ability to travel between branches when required.

Preferred Candidate

Candidates with direct experience in a UK or Australia-based education/study visa organization and experience coordinating multiple branches or locations will be given preference.