Help Desk & CAFM Coordinator
- Urban Ridge Supplies
- Doha, Qatar
Job Summary
The Help Desk & CAFM Coordinator will coordinate service requests and work orders across a large-scale electromechanical maintenance and Facility Management project, ensuring effective Help Desk operations and accurate use of the CAFM system.
Key Responsibilities
- Manage daily FM Help Desk operations.
- Receive, log, categorize, assign, and monitor maintenance requests.
- Maintain accurate work-order information within the CAFM system.
- Coordinate with customers, engineers, supervisors, and technicians.
- Monitor outstanding work orders and support timely completion.
- Train users on CAFM functionality and established workflows.
- Monitor compliance with Help Desk and CAFM procedures.
- Prepare operational and performance reports.
- Analyze service issues and support fast and effective resolution.
Requirements
- Higher education degree.
- Minimum 2 years' experience in Help Desk operations or Customer Service within FM or a related environment.
- Previous supervisory-level experience.
- Experience using electronic work-management systems.
- CAFM experience strongly preferred.
- Good understanding of technical and non-technical FM services.
- Strong Microsoft Office skills.
- Fluent in Arabic and English, spoken and written.
- GCC experience preferred.
Skills
- CAFM Systems
- Work Order Management
- Help Desk Operations
- Facility Management
- Customer Service
- Microsoft Office
- Bilingual (Arabic/English)
