Job Description:

We are seeking a motivated and detail oriented Inside Sales Representative to join our sales team in Cluj Napoca.

As the Inside Sales Representative, you will be responsible for managing customer relationships, handling inquiries and orders, and supporting the sales process from initial contact to delivery.

This role requires strong communication skills, a proactive sales mindset, and the ability to work with technical product information in a fast-paced environment.

Key Responsibilities:

Handle incoming sales inquiries and provide quotations to customers
Manage and follow up on customer orders and delivery timelines
Support field sales and purchasing teams with accurate and timely information
Maintain CRM and ERP systems with up-to-date customer and order data
Build strong relationships with existing and new clients
Track and manage stock availability and lead times
Prepare reports and analyze sales data using Excel
Collaborate with logistics and warehouse teams to ensure smooth operations

Requirements:

Customer Service Orientation – Strong communication skills, with the ability to build and maintain customer relationships and provide timely support.
Attention to Detail – High level of accuracy in processing quotes, orders, and managing inventory or delivery timelines.
Team Player – Ability to collaborate closely with purchasing, logistics, and field sales teams to ensure smooth operations and customer satisfaction.
Organizational Skills – Ability to manage multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.
Languages – Fluent in English (both written and spoken);
Initiative and Drive – Proactive approach to identifying opportunities, following up on leads, and closing sales.
Adaptability – Flexibility to work with changing customer demands, product ranges, and market conditions.
Proficiency in Microsoft Office, especially Excel (pivot tables, VLOOKUP, data filtering, etc.)

What is in it For You?

Health & Fitness Allowance
Meal Allowance
Employee benefits
Open-minded corporate culture
Reliable & trusting employment relationship
Cooperative team with flat hierarchies and short ways of communication
Professional and personal development

Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.

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