Customer Service Representative
- City of Springfield
- United States
- $47,189
Posting number: 04405
Department: Treasurer-Collector
Job classification: Customer Service Representative
Posting type: Open
Categories: Accounting and Finance, Customer Service
Summary
Responsible for ensuring correct cash collections and disbursements within the Collections Department. Work is performed under the supervision of the Treasurer. No supervision is exercised over other employees.
Examples of duties
- Collects payments and answers questions from the public via the window.
- Responds to collection inquiries via the telephone.
- Prepares and researches refunds because of overages on taxes.
- Processes customer payments received in the mail or through lock box.
- Helps other departments as needed.
Qualifications
- Ability to use basic computer software and Microsoft Office Suite.
- Ability to communicate with customer on a professional level.
- Ability to keep accurate records and back-up to enforce solutions to problems.
- Basic math skills.
Supplemental information
- High school diploma or equivalent.
- One year of previous customer service experience.
Skills
- Cash Handling
- Microsoft Office
- Customer Service
- Data Entry
- Record Keeping
- Payment Processing
- Verbal Communication
