Data Science Manager

Business Unit/Role Specific Information

The Credit and Fraud Risk (CFR) team at American Express employs 3,500 global professionals focused on managing credit, fraud, and banking risk, optimizing risk trade-offs while delivering exceptional customer experiences. CFR’s work spans the entire customer lifecycle, supporting core processes like credit underwriting, fraud detection, servicing, and product development while also maintaining regulatory compliance and operational integrity. CFR leverages advanced analytics, data science, and AI/ML techniques to drive risk modeling, personalize decisions, and enhance customer experiences.

As a Data Science Manager, you will support the development of predictive models used across credit, fraud, and marketing to inform key business decisions. They apply statistical techniques and machine learning to real-world datasets, contributing to innovation in areas like customer personalization, risk management, and regulatory compliance.

How will you make an impact in this role?

• Query and manipulate large datasets using tools like SQL, Hive, and Python.
• Build and test predictive models using machine learning techniques (e.g., logistic regression, decision trees, clustering).
• Document modeling choices and provides rationale for algorithm selection.
• Translate business goals into technical requirements and analytical questions.
• Develop a clear and structured final presentation that communicates the project’s purpose, methods, insights, and business impact.
• Analyze current decisioning models, develop and implement a plan to improve model prediction accuracy.
• Improve automation of customer connects via a GenAI enabled chatbot tool.
• Use deep learning to uncover hidden trends in fraud and credit bust-out.
• Programming (Python or R) – Writing scripts for data analysis, modeling, and automation.

Minimum Qualifications:

• Master's Degree

• Candidate with 3+ years of relevant professional experience

• Effective team player with interpersonal skills; capable of working autonomously or collaboratively in cross-functional teams.

• Proficiency in the following skills:

  • Programming (Python or R) for data analysis, modeling, and automation;
  • SQL/Hive – Querying large-scale datasets efficiently.
  • AI Techniques – Experimenting with modern AI methods, including neural networks and natural language processing.
  • Machine Learning Hands-on experience in machine learning algorithm development or application
  • Statistical Analysis – Interpreting data using descriptive and inferential statistics.
  • Cloud & Big Data Tools – Basic experience with cloud platforms and distributed data systems.

• Strategic mindset, that connects work to broader strategy and suggest ideas to enhance scalability and impact

Preferred Qualifications

• Master’s degree candidate with an expected graduation date between December 2026 and June 2027

• Master’s degree in one of the areas below or related field:

  • Computer Science
  • Statistics
  • Data Science
  • Mathematics
  • Artificial Intelligence

• Prior experience, taking initiative to establish or lead an on-campus student organization

• Proven deep analytical skills with the ability to design new decisioning models or develop innovative tools

• Skilled in delivering presentation to wide-ranging audience

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.