Senior Systems Engineer

The purpose of this role is to provide enterprise-class, server and storage infrastructure technical support services.

• Hands-on management of enterprise-class server, storage and cloud infrastructure

• Configure, upgrade, install and manage server and storage diagnostic, configuration and management tools

• Perform capacity management and planning to ensure scalability and availability of the server, storage and cloud environment

• Troubleshoot and resolve software, hardware, configuration and operational problems across the enterprise environment

• Maintain servers and storage area networks through practical and structured maintenance plans

• Manage and report on new implementations, lifecycle management, patch management, optimisation and service improvement initiatives

• Administer, manage and troubleshoot Microsoft Entra ID (Azure AD) including identity governance, conditional access, RBAC and SSO configurations

• Manage, troubleshoot and optimise Microsoft Intune including device enrolment, compliance policies, configuration profiles and application deployments

• Administer and support the Microsoft 365 suite including Exchange Online, SharePoint, Teams, OneDrive and licensing management

• Investigate and resolve escalated issues related to Entra ID, Intune and Microsoft 365 services

• Work with vendor technical support to facilitate the analysis and resolution of complex technical issues

• Participate in the design and engineering of a secure server, storage and modern workplace environment and delivery of IT projects

• Lead and mentor junior team members and Systems Administrators in day-to-day technical operations

• Follow and enforce established change management processes in alignment with ITIL best practices

• Ensure systems administration tasks and documentation are kept up to date in compliance with operational standards and governance requirements

• Participate in business continuity and disaster recovery infrastructure planning, building and testing

• Drive continuous improvement initiatives across infrastructure, endpoint management and operational processes

• Relevant IT Bachelor’s Degree, Diploma or Complete Microsoft Certifications (MCSE/MCITP)

• Storage Certification (Advantage)

• A minimum of 5 years in a technical role (design, implementation and maintenance of servers and storage).

• Expect knowledge of hardware platforms, converged infrastructure, networking, SAN, NAS and subsystems.

• Strong knowledge of enterprise and mid-range storage, file system, cloud and virtualisation technologies.

• Experience in installation, upgrade, patching of server hardware and platform software.

• Experience in backup, recovery design, DR implementation, monitoring implementation, troubleshooting, performance tuning and optimization.

• Hands-on experience administering Microsoft Entra ID (Azure AD) including identity governance, conditional access, RBAC and SSO