Smelter Operation Readiness Superintendent

Jobs Purpose :

Supervise and coordinate sales operations activities to ensure efficient execution of sales contracts, customer orders, product allocation, shipment coordination, sales reporting, and commercial administration for both Smelter Product and/or PMR Product. The position supports achievement of sales targets, customer satisfaction, and revenue realization by ensuring alignment between commercial commitments and operational capabilities

Jobs Key Duties & Responsibilities :

• Supervise daily sales operations activities including order processing, customer requests, and sales transaction administration.
• Coordinate sales order fulfilment with Production, and Logistics teams.
• Monitor customer contracts, sales agreements, product allocation, and delivery commitments.
• Ensure accurate processing of sales orders, invoices, shipment documentation, and customer records.
• Track product availability and coordinate allocation according to customer agreements, production and logistics plans.Prepare and analyse sales performance reports, shipment reports, and sales forecasting data.
• Maintain customer master data, pricing information, and commercial records within ERP/SAP systems.
• Coordinate customer communications regarding order status, shipment schedules, and commercial requirements.
• Identify sales process inefficiencies and recommend continuous improvement initiatives.
• Ensure compliance with contractual obligations, company procedures, and commercial governance standards.
• Lead and develop Sales Operations personnel.

Jobs Challenges

• Ensuring timely delivery of products while balancing production and logistics constraints.
• Managing multiple customer commitments simultaneously.
• Responding to changes in production schedules and customer demand.
• Coordinating effectively across multiple operational and commercial stakeholders.
• Ensuring commercial commitments are achieved without impacting operational efficiency.

Requirement Education & Experience :

Education :

Bachelor's Degree in Business Administration, Supply Chain Management, Marketing, Industrial Engineering, Economics, Logistics, or related discipline.

Experience :

Five to eight years of experience in Sales Operations, Commercial Operations, Supply Chain, Customer Service, Logistics, or related fields.

Knowledge, Skills & Characters

Knowledge

• Sales Operations Management.
• Customer Order Management.
• Commercial Contract Administration.
• Supply Chain and Logistics Processes.
• Inventory and Product Allocation Management.
• Sales Forecasting and Reporting.
• ERP/SAP Systems.
• Commodity and Industrial Product Marketing.

Skills

• Sales order administration.
• Data analysis and reporting.
• Customer relationship coordination.
• Supply chain coordination.
• Problem solving and decision making.
• Leadership and team supervision.
• Communication and negotiation skills.
• Microsoft Excel, Power BI, and ERP/SAP utilization.

Character

• Customer-focused.
• Detail-oriented and organized.
• Strong analytical thinking.
• Results-oriented.
• Proactive and responsive.
• Collaborative mindset.
• High accountability and integrity.

Key Areas Decision-making Responsibility

• Determining order fulfillment priorities based on customer commitments and product availability.
• Reviewing product allocation plans and shipment schedules.
• Recommending corrective actions for delivery delays and service issues.
• Evaluating sales operations performance and reporting outputs.
• Escalating risks related to contract fulfillment, product availability, and customer service.