Operations Director

About Our Client

Our client is a leading developer, investor, and operator of hyperscale data centers in Asia.

Job Summary

The Operations Director will report to the Managing Director, leading the Operations Team. This role is accountable for overseeing the day-to-day management and maintenance of our client's data center in Malaysia, ensuring efficient, reliable, and secure operations.

Key Responsibilities

• Manage day-to-day data center operations, ensuring smooth functioning, efficiency, and adherence to service level agreements (SLAs).
• Optimize performance of critical infrastructure (e.g., chiller plant, power distribution units).
• Develop and implement data center strategies aligned with organizational short-term, mid-term, and long-term goals.
• Provide leadership, guidance, and mentorship to the team, fostering high productivity and operational excellence.
• Ensure data center uptime and availability.
• Develop and implement robust incident and change management processes, disaster recovery, and business continuity plans.
• Respond to and resolve critical incidents promptly, minimizing impact and ensuring high service availability.
• Review and approve change requests, ensuring proper testing, documentation, and communication.
• Manage budgeting and cost, identifying optimization opportunities without compromising service quality.
• Ensure data center compliance with relevant regulations and standards (data security, privacy, environmental sustainability).
• Maintain relationships with clients, vendors, and service providers.
• Ensure accurate documentation of data center processes, procedures, and configurations.
• Report operational performance, uptime, incident management, and capacity utilization to stakeholders.
• Stay updated on emerging technologies, industry trends, and best practices.
• Drive process improvements, automation, and innovation to enhance operational effectiveness and scalability.

Requirements

• Bachelor’s degree in Electrical or Mechanical Engineering, Building Services, Facilities Management, or equivalent.
• Extensive knowledge of mechanical, electrical, and fire protection systems.
• Minimum of 15 years of experience in data center operations and critical infrastructure systems, with a focus on mission-critical environments.
• Excellent problem-solving and root cause analysis skills.
• Exceptional customer experience and leadership skills.
• Certified Data Centre Professional (CDCP), Certified Data Centre Management Professional (CDCMP), or similar certifications are highly desirable.