Service Consultant

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Casual Service Consultant, you'll be the friendly face of ANZ, helping customers with their banking needs and delivering great experiences from the moment they walk through the door. You'll identify customer needs, provide support at first point of contact, and connect customers with the right specialists when needed.

This is a flexible, on-call role supporting branches across Christchurch, from Rangiora to Rolleston, so you'll need your own transport and be available to work at short notice, including weekends. The more flexibility you can offer across locations and hours, the more opportunities you'll have to pick up shifts.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role location: Christchurch region

Role type: Casual

Ka aha tō rā e kite ai? - What will your day look like?

As a Face-to-Face Casual Service Consultant, you will be:

• Delivering high quality customer interactions, demonstrating ANZ service standards at all customer interactions.
• Working efficiently and accurately to process customer transactions as quickly as possible while gaining knowledge and understanding of customers to have a quality conversation.
• Establishing good working relationships, contribute and work effectively and efficiently as part of a team to achieve goals and results.
• Undertaking Cash Management requirements in an accurate and efficient manner in line with bank process and policy requirements.
• Maintaining compliance with ANZ and branch policies and procedures including maintaining adequate cash holdings; arrange cash deliveries and repatriation as required & co-ordinate branch teller cash requirements by minimising cash holdings at the counter.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• A genuine passion for delivering great customer experiences, with the ability to build rapport quickly and confidently support customers with a range of banking needs.
• Strong written and verbal communication skills, enabling you to explain information clearly, listen actively, and adapt your approach to suit different customers and situations.
• A sound understanding of risk, compliance, and operational processes, with a commitment to doing the right thing for customers and the bank.
• A positive attitude and growth mindset, with a willingness to learn, embrace change, and continuously develop your skills and knowledge.
• The ability to remain adaptable and resilient in a fast-paced environment, working across different branches, teams, and customer needs.
• A collaborative approach and team-first mindset, contributing to a supportive culture where people celebrate success and help each other thrive.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-A-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 121893

Te Rā Ōtinga - Job Posting End Date

09/09/2026, 11.59pm, (NZST)