Veterinary Patient Care Coordinator
- Janie
- Manila, Philippines
- $35,000 – $45,000
Join our exceptional team and contribute to US healthcare!
About Janie Health:
Janie Health is a healthcare services company that offers remote staffing and software solutions to medical practices, pharmacies, hospitals, and healthcare contact centers across the United States. We specialize in a wide range of medical specialties.
We are seeking talented individuals who are passionate about patient care and making a meaningful impact on people's lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients.
About the Position:
We are seeking a experienced and detail-oriented Veterinary Patient Care Coordinator to join our dynamic team. In this role, you will be responsible for managing the care and coordination of our patients, ensuring a seamless and positive experience for both pets and their owners. Your primary focus will be on overseeing patient appointments, coordinating treatments, and providing exceptional customer service in a veterinary clinic setting. Key Responsibilities:
- Patient Communication: Answer phone calls and manage client inquiries regarding pet care.
- Appointment Coordination: Schedule and manage patient appointments, including follow-ups and reminders for vaccinations and routine check-ups.
- Care Collaboration: Work closely with veterinarians and veterinary technicians to create individualized care plans.
- Office Management: Handle general office duties like managing emails and maintaining an organized workspace.
- Customer Service: Provide exceptional service, ensuring a welcoming environment for pets and their owners.
- Live Scribing: Accurately document veterinary visits and treatments, ensuring clear communication among the care team.
Requirements:
US Veterinary Customer service is PREFERRED
Excellent Interpersonal Skills
Strong phone etiquette
Fluent in English
Exceptional customer service skills
Strong critical thinking abilities
Professionalism
Highly Trainable
Janie Health offers performance RAISE, health allowances, PTO, incentive bonuses, and annual off-site events for our remote team members.
Skills
- Customer Service
- Appointment scheduling
- Client Communication
- Medical Records Management
- Veterinary Terminology
- Patient Coordination
- Office Management
