Process Excellence Manager

Purpose of the Job

Process Excellence Manager at Aramex is responsible for driving continuous improvement initiatives across the organization to enhance operational efficiency and effectiveness. This role focuses on analyzing processes, implementing best practices, and fostering a culture of excellence throughout the company.

Job Description

• Lead the identification, analysis, and redesign of business processes to optimize performance.
• Drive the implementation of cost optimization projects as per the agenda of the local country management and in alignment with the strategic direction of Global PEX
• Influence and collaborate with key cross functional stakeholders to drive the execution of projects within their areas including Kaizens and A3 projects
• Develop tools that support with the mapping, analysis, and optimization of business processes
• Conduct thorough quality audits to identify improvement opportunities and ensure adherence to rigorous quality standards.
• Perform route cause analysis and investigations on process challenges raised by local country management which are directly affecting daily operations and overall business
• Implement Lean, Six Sigma, and other process improvement methodologies across departments
• Provide coaching, mentoring, and training to promote process excellence principles.
• Monitor and measure the effectiveness of process changes through defined KPIs and report on outcomes.
• Develop and maintain documentation for processes, standards, and best practices.
• Propose and highlight key projects and Kaizens that could be replicated across the network
• Stay current with industry trends and advancements in process improvement

Job Requirements - Experience and Education

• Bachelor’s degree in business, Engineering, or a related field; Master’s degree preferred.
• 7+ years of experience in process improvement, operational excellence, or related roles.
• Certifications in Lean, Six Sigma, or similar methodologies are highly desirable.
• Demonstrated experience in process improvement, project management, and quality assurance within a dynamic operational environment
• Demonstrated experience in the logistics or transportation management industry is preferred
• Demonstrated experience with Manyard Operational Sequence Technique (MOST) & other time and motion studies is a plus
• Ability to work in a fast-paced operational environment
• Good proficiency in MS Office and BI platforms
• Flexibility to travel within Saudi Arabia upon request

Leadership Behaviors

Building Outstanding Teams

Collaborate & break silos

Execution & Accountability

External focus

Growth mindset

Inclusion

Innovation

Setting a clear direction

Simplification

Skills

Analytical Skills

Attention To Details

Communication Skills

Cross-Functional Collaboration

Interpersonal And Relationship-Building Skills

Problem Solving

Team Collaboration

Decision Making

Influencing Skills

Stakeholder Management

Flexibility And Adaptability

Operational Excellence