B2B Project Coordinator

What's The Role

The Project Coordinator supports the planning, coordination and delivery of customer implementation projects across the C&W Business portfolio. The role works closely with project managers, Service Integration and Delivery teams, product, engineering, sales, local technical teams, customers and third-party partners to keep activities organized, owners aligned and agreed timelines on track.

The Project Coordinator maintains project plans, trackers, action logs and documentation; coordinates meetings and follow-ups; monitors milestones and dependencies; and highlights risks, delays and blocking points for timely resolution. The role contributes to a consistent, well-communicated customer experience from project initiation through implementation, acceptance and closure. This is a developmental project-delivery role suited to someone with strong organization, communication and follow-through who is building practical project management experience in a telecommunications, information technology or service-delivery environment.

What You'll Do

• Support the coordination of customer implementation projects and operational initiatives from initiation through closure.
• Assist with developing and maintaining project plans, schedules, milestones, action trackers and delivery checklists.
• Coordinate activities across internal teams, customers and third-party providers, ensuring that owners, deliverables and due dates are clearly recorded.
• Schedule and organize project meetings, prepare agendas, capture decisions and minutes, and follow up on agreed actions.
• Monitor project progress against scope, timelines and Ready for Service dates, and promptly flag delays, risks, dependencies or blocking points to the Project Manager or Service Implementation Manager.
• Maintain project risks, issues, actions, decisions and change logs, ensuring records are current and accessible to relevant stakeholders.
• Provide accurate and timely project status updates and contribute to internal and customer-facing reports.
• Support communication with customer stakeholders throughout implementation, including progress updates, scheduling, testing, acceptance and handover activities.
• Coordinate required project resources, site access, equipment, documentation and dependencies with the relevant teams.
• Assist in tracking project-related costs, orders and deliverables and highlight potential variances for review.
• Support testing and acceptance activities, track outstanding defects or actions, and obtain and file completion documentation and customer sign-off.
• Maintain complete, accurate and securely stored project files, including plans, job packs, meeting records, approvals, test results, change requests and closure documents.
• Create and update service requests, work orders, circuit IDs and related records in the relevant business systems, as required.
• Follow established project management standards, templates and governance requirements, and recommend practical improvements to coordination and reporting processes.
• Provide coordination support across multiple concurrent projects and priorities, including projects involving teams or providers in different Caribbean markets.

Knowledge & Experience

• Associate degree or bachelor’s degree in Business Administration, Project Management, Information Technology, Telecommunications or a related field; equivalent relevant experience will also be considered.
• One to three years of experience in project coordination, service delivery, operations, administration or a similar role is preferred.
• Foundational knowledge of project management principles, project lifecycles and common project controls.
• Experience maintaining project plans, trackers, action logs, meeting minutes and status reports.
• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint and Teams; exposure to Microsoft Project, Visio or similar tools is an advantage.
• Experience using enterprise systems such as Salesforce, SAP, ticketing, order-management or billing platforms is an advantage.
• Strong written and verbal communication skills, with the ability to communicate clearly with customers, colleagues and third-party providers.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and follow through on commitments.
• Good analytical and problem-solving skills, with close attention to detail and accuracy.
• Basic understanding of telecommunications, information technology or managed services is desirable; willingness and ability to build technical knowledge is essential.
• Exposure to Agile, Waterfall or hybrid project methodologies is an advantage.
• CAPM, PRINCE2 Foundation or another entry-level project management certification is an advantage but not required.