Grocery Manager

Position Overview:
As a Grocery Manager you will be responsible for overseeing the operations of the grocery department within the retail setting of a grocery store. You will be responsible for ensuring quality and freshness of non-perishable products while providing excellent customer service. You will be driving labor efficiency, sales, and gross profit margins in alignment with the store.

RESPONSIBILITIES:

• Builds and maintains customer satisfaction with the product and services offered by the company.
• Maintain a happy, full, fresh, and clean sales floor department.
• Train and supervise grocery department staff ensuring adherence to established procedures and customer service standards.
• Schedule and coordinate shifts to have proper coverage.
• Provide ongoing feedback, performance evaluations and training opportunities for the deli employees.
• Monitor nonperishable inventory levels, ordering products such as but not limited to various products to maintain a diverse and stocked selection.
• Implement inventory control measures to minimize and ensure freshness.
• Ensure that all non-perishable products meet quality and safety standards.
• Work with suppliers to select and maintain high quality non-perishable products.
• Ensure grocery products are presented attractively and in compliance with health and safety regulations.
• Handle customer inquiries, concerns, and special requests in a prompt and professional manner
• Setting and achieving sales targets.
• Monitoring sales performance and implementing strategies to maximize profitability.
• Conducting regular safety training for grocery department staff.
• Oversee the cleaning and maintenance of the grocery work areas.
• Monitor expenses, control waste and optimizing cost effectiveness.
• Communicate with store management regarding inventory, sales, and any issues within the department.
• Adhere to all company safety standards.
• Perform other duties as assigned by leadership.
Environment:
• ServeSafe standard refrigeration temperature.

Schedule:
• Weekday and Weekend hours as needed.
• Travel required to various store locations in Connecticut (Lisbon, Canterbury & East Lyme)

Experience:
• Preferred: One (1) year grocery management or grocery sales experience.
• ServeSafe certification and or the ability to be certified within the first 90 days.

Skills:
• Physical abilities: May be required to lift-up to 80-85lbs.; standing, bending, lifting, and twisting for up to 90% of your shift; frequently lifting product from various heights including floor level to over your head; Ability to stand or walk at least 10 hours daily; working in various temperature-controlled environments; walking on a variety of flooring such as concrete, tile, carpet etc.
• Strong communication Skills: Ability to communicate clearly and effectively with peers and leaders on a daily basis.
• Organizational Skills: Ability to fulfill customer orders in a timely manner; ability to prioritize and meet deadlines.
• Working in a team-based environment: Working independently and as a team player to ensure our customers are receiving orders in a timely manner and with the highest quality.
• Quality: Maintain integrity and high standards of product handling from all perspectives.
• Safety Culture: Maintain and drive safety policies; driving for accountability of safe practices throughout shift.