Manager, Post Closing & Imaging

Responsibilities include but are not limited to:

• Manages two teams (post-closing and imaging) including recruiting, hiring, coaching, development, performance evaluations and disciplinary actions as needed. Reviews daily work produced by the team, provides feedback and trains on new job functions.
• Oversees the daily operation of the Post Closing teams, which includes directing workflow, ensuring all loan closing packages are received timely from various lending teams and providing direct communication and timely reporting to all business lines -- escalating items to Management when needed.
• Oversees the daily operation of the Imaging teams, which includes directing workflow, ensuring all items are imaged accurately and timely, and all documentation is indexed to appropriate files and can be retrieved easily.
• Ensure adherence to established service standards, including maintaining confidentiality of work-related information and materials.
• Oversee the exception process, which includes tracking of exceptions, and resolution of documentation exceptions (items that have not come back from recording, from attorneys, etc, expired filings, etc.). Use knowledge and discretion to follow-up and find resolution for all open items and other outstanding compliance or policy issues.
• Create and develop monthly tracking control log. Provide results to management on a monthly basis.
• Create a procedure manual for all activities handled by the Post Closing and Imaging teams. Including flow charts of various processes and definitions for all reports that are generated on a regular basis, as well as instructions for setting up and maintaining ticklers used to track policy expiration dates.
• Effectively use interpersonal and communications skills, including tact and diplomacy, and maintain a cooperative and professional manner with internal and external customers.

Qualifications

Required Skills:

• Strong leadership skills, ability to manage team (in person and remotely) in various locations.
• Strong knowledge of commercial lending and commercial real estate loan documentation.
• Demonstrated proficiency using electronic imaging technology and related storage requirements, image and document formats.
• Proficient computer skills using Microsoft Work, Excel and Outlook.
• Knowledge of nCino imaging system.
• Good verbal and written communication skills.
• Strong attention to detail, accuracy and follow through.
• Ability to handle multiple projects simultaneously.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions.

Required Experience:

• High School Diploma or GED equivalent and a minimum of 7 years of experience working in loan operations and/or loan documentation, with demonstrated management experience or leadership skills.

Preferred Experience:

• College degree with three years of experience in loan operations or loan documentation.

Job Overview

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.

The Manager, Post Closing & Imaging is responsible for managing the post closing and imaging teams, which handle the receipt and review of all loan closing documentation related to commercial and commercial real estate transactions.

Expected Work Hours

40

Total Rewards Summary

We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.

In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.