Business Support Representative – Loan Operations Dept

Business Support Representative

Job Summary:

The Business Support Representative in the General Services/Operations Unit performs a variety of generally simple tasks
to assist with the effective and efficient operations of the bank’s business. The majority of tasks are centered on the pick-up of mail, including packages, which he/she then prepares for distribution internally or externally to the organization and the various units. The position requires the utilization of hand or mail handling machines to time stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms. Additional duties may include the scanning of documents; coordinating and effecting the movement and storage of files for achieves; following-up on the disposition of requisitions for supplies and equipment.

Essential Responsibilities:

· Seals or opens envelopes, by hand or by using machines.

· Affixes postage to packages or letters by hand, or stamp materials, using postage meters.

· Verifies that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.

· Places incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.

· Clears jams in sortation equipment.

· Sorts and routes incoming mail, and collects outgoing mail, using carts as necessary.

· Weighs packages or letters to determine postage needed, using weighing scales and rate charts.

· Determines manner in which mail is to be sent, and prepares it for delivery to mailing facilities.

· Performs the scanning of branch banking daily work records

· Takes the bank’s automobiles for maintenance and/or repair and picks up when ready.

· Participates in and successfully pass, at regular intervals, the mandatory training in accordance with BVI Anti-Money Laundering rules, laws, and regulations and such other applicable rules and regulations having regard to the level and nature of risk posed by the bank’s banking business in the Territory

· Performs such other duties as are assigned by the Supervisor from time to time.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Independence of Judgment:

Employee works under direct supervision with little discretion to vary how tasks are performed or scheduled.

Impact of Errors:

The impact of errors of this position could affect job and departmental activities.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required considerable use of arms and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. May be required to lift and move boxes or packages not exceeding 15 pounds in weight.

Work Environment:

Employees in this job work in an office environment an 80 percent of the time with a comfortable room temperature, good lighting, and quiet conditions. The employee is exposed to the external city/urban environment when performing any duties that require time or travel outside of the office.

Competencies:

The competencies detailed below are the behaviors to be exhibited by the incumbent while performing his/her duties as relates to our corporate values, culture and philosophy.

Customer service: Manages difficult or emotional customer situations and responds promptly to customer needs

Team Work: Contributes to building a positive team spirit

Ethics: Treats people with respect and upholds organizational values

Good verbal communication in English

Active listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Minimum Requirements:

High School Diploma and no experience. Must have valid driver’s license. The position requires the ability to concentrate on a task over a period of time without being distracted and to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER