Reception Manager

Summary

Reception Manager is accountable for guiding the team, monitoring performance, and ensuring that operational and strategic objectives are achieved in line with Al Mansour Automotive standards.

Tasks

• Act as first-line supervisor of a customer service team; play a key role in achieving productivity and turnaround targets; handle the most complex and valuable customer issues.
• Aggregate customer issues, identify common patterns, and contribute to developing strategic responses.
• Maintain deep understanding of organizational policies and regulatory codes; ensure adherence, identify non-compliance patterns within the team, and escalate or resolve issues appropriately.
• Enter gathered customer information into CRM systems; ensure team members maintain accurate, up-to-date CRM data and resolve data issues.
• Communicate the local action plan, clarify expectations, and motivate the team to achieve business goals while aligning with organizational strategy.
• Contribute to preparing data and analytics reports supporting business decision-making.

Education

Bachelor's degree in a relevant field; additional management or technical certifications are an advantage.

Experience

3 to 5 years of experience in a similar role, with proven ability to work independently.

Skill

• Team Leadership & Coaching
• Performance Monitoring & Feedback
• Planning, Prioritization & Follow-Up
• Stakeholder Communication & Alignment
• Quality Inspection & Standards Compliance

Competencies

• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.