Quality Assurance Specialist
- RayaCX
- 6th of October City, Egypt
- EGP 180,000 – EGP 300,000
KEY RESPONSIBILITIES
- Track projects adherence to target and process; escalate gaps as needed.
- Review all related metrics to enhance results and recommend solutions.
- Ensure all targets are being followed and evaluate the performance accordingly.
- Ensure failures and potential failures are reviewed and action plans are set.
- Ensure all quality-related metrics are being analyzed and variations are minimized.
- Oversee all activities of own team to ensure high-performance levels and efficient implementation of procedures.
- Responsible for all business reviews with clients and internal stakeholders to ensure all actions are in place.
- Analyzing and correlating C-sat and Quality Data to provide a root cause for the needed KPIs.
- Meet with stakeholders to provide an effective action plan.
- Following up on the action plan fulfillment, accuracy, and Impact.
Required Qualifications
- English profile B2 up to C1
- Communication skills
- Negotiation Skills
- Relations Management
Skills
- Quality Assurance
- Data Analysis
- KPI Tracking
- Process Improvement
- Stakeholder Management
- Root Cause Analysis
- Communication
