General Manager

KEY DUTIES/RESPONSIBILITIES

1. FACILITY OPERATIONS AND SERVICE DELIVERY

• Deliver operations safely, reliably, efficiently and within approved budgets and service standards.
• Plan, coordinate and oversee the day-to-day operations of the facilities to ensure uninterrupted and efficient service delivery.
• Translate divisional and cluster operational objectives into facility-level work plans, targets and performance standards.
• Ensure that operational processes are implemented in accordance with approved procedures, quality standards and production/service requirements.
• Identify operational bottlenecks and implement practical measures to improve productivity, efficiency and service delivery.

2. IMPLEMENTATION OF STRATEGY, POLICIES AND STANDARD OPERATING PROCEDURES

• Implement Cluster and Divisional strategies, policies, procedures and SOPs at facility level.
• Translate approved Cluster and Divisional strategies into specific facility-level objectives, initiatives and action plans.
• Ensure that all facility activities are conducted in accordance with approved policies, procedures, SOPs and management directives.
• Monitor compliance with approved SOPs and ensure that deviations are identified, documented and promptly addressed.
• Support the development and review of facility-level procedures and work instructions where operational requirements necessitate them.
• Provide regular feedback to the Managing Director on implementation progress, operational challenges and required interventions.

3. FINANCIAL MANAGEMENT AND COST CONTROL

• Ensure effective financial management, cost discipline and responsible utilisation of facility resources.
• Manage facility expenditure within approved budgets and delegated financial authority.
• Monitor operating costs and identify opportunities to reduce unnecessary expenditure without compromising safety, quality or service delivery.
• Ensure that procurement of materials, services and operational requirements is undertaken in accordance with approved procurement procedures.
• Monitor revenue-generating activities, where applicable, and ensure that facility operations contribute to divisional financial targets.
• Ensure proper utilisation, safeguarding and accountability for facility assets, materials and other company resources.

4. HEALTH, SAFETY, ENVIRONMENT AND REGULATORY COMPLIANCE

• Provide visible leadership in health, safety and environmental management and promote a strong safety culture across the facility.
• Ensure compliance with applicable legislation, regulatory requirements, environmental standards, company policies and HSE procedures.
• Monitor workplace hazards, conduct risk assessments and ensure implementation of appropriate control measures.
• Ensure timely reporting, investigation and corrective action for accidents, incidents, near misses and other safety-related occurrences.
• Ensure that required permits, licences, certifications, inspections and regulatory approvals are maintained and renewed as necessary.
• Promote environmentally responsible operations, including appropriate waste handling, resource utilisation and pollution prevention practices.

5. ASSET, EQUIPMENT AND TECHNICAL MANAGEMENT

• Ensure the availability, reliability, maintenance and optimal utilisation of facility assets and equipment.
• Ensure that plant, machinery, vehicles, equipment and other critical assets are properly operated, maintained and safeguarded.
• Implement and monitor preventive and corrective maintenance programmes to minimise equipment downtime.
• Coordinate with technical teams and service providers to undertake repairs, maintenance and technical interventions.
• Identify major asset replacement, rehabilitation and capital investment requirements and submit recommendations to divisional management.

6. PEOPLE MANAGEMENT, LEADERSHIP AND STAFF DEVELOPMENT

• Provide effective leadership and direction to all facility employees and ensure clarity of roles, responsibilities and performance expectations.
• Set performance objectives and monitor employee performance in line with the company's performance management framework.
• Identify staff training and development needs and support implementation of appropriate capacity-building programmes.
• Promote teamwork, employee engagement, accountability, discipline and a high-performance culture.

7. PERFORMANCE MANAGEMENT, REPORTING AND CONTINUOUS IMPROVEMENT

• Monitor facility performance, drive continuous improvement and provide timely and accurate management information.
• Establish and monitor facility KPIs in line with approved Cluster and Divisional performance objectives.
• Analyse performance trends and identify gaps against approved targets, budgets and service standards.
• Promote process improvement, innovation, efficiency and cost optimisation across facility operations.

8. STAKEHOLDER, COMMUNITY AND REGULATORY RELATIONS

• Maintain constructive relationships with communities, customers, regulators, local authorities and other relevant stakeholders.
• Represent the facility professionally in engagements with customers, communities, regulators, local authorities and other external stakeholders.
• Address stakeholder concerns promptly and escalate significant issues to the Managing Director where necessary.
• Coordinate regulatory inspections, audits and stakeholder visits and ensure that required actions are followed through.
• Promote the company's reputation and values through professional and responsible engagement with external stakeholders.

9. RISK MANAGEMENT, BUSINESS CONTINUITY AND GOVERNANCE

• Identify, manage and mitigate operational and business risks affecting the facility.
• Identify operational, financial, technical, HSE, regulatory, people and reputational risks affecting facility performance.
• Escalate material risks and emerging threats to the Managing Director in a timely manner.
• Develop and implement appropriate contingency and business continuity measures for critical facility operations.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in business administration, Management, Engineering, Environmental Management, Operations Management, or a related discipline.
• A master’s degree in business administration, Management, Engineering, or a relevant discipline will be an added advantage.
• Relevant professional certification in management, operations, engineering, HSE or another related field will be advantageous.
• Minimum of 8–10 years' relevant professional experience, with substantial experience in operational management.
• At least 3–5 years in a managerial or supervisory leadership position.
• Experience in a processing, manufacturing, recycling, waste management, industrial or similar operational environment will be an advantage.
• Demonstrated experience in managing multidisciplinary teams, budgets, assets and operational performance.
• Experience working with regulatory authorities, communities and other external stakeholders will be an advantage.

CORE COMPETENCIES

• Strategic and operational leadership
• Decision-making and accountability
• People management and team development
• Performance management
• Facility/plant operations management
• Asset and maintenance management
• Budget management
• Business acumen
• Commercial awareness
• Results orientation
• Problem-solving
• Effective communication
• Stakeholder management
• Adaptability and resilience

MODE OF APPLICATION

Interested applicants may submit applications and curriculum vitae to the under-listed email address by 7th September, 2026 at 5:00 PM to: pcrecruitment@ensghana.com

Subject line for your application should be the job title as advertised.

Please note that only shortlisted applicants will be contacted.